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Five9 vs. GoTo Connect

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Five9

114 Reviews and Ratings

GoTo Connect

334 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Five9

    Score8.4 out of 10
    		N/AFive9 is cloud contact center software for inbound, outbound, blended, or multi-channel operations. This solution includes management capabilities such as campaign management, quality monitoring, real-time and historical reporting, and call recording.

    $119

    per month

    GoTo Connect

    Score7.8 out of 10
    		N/AGoToConnect, from GoTo, is a cloud-based business phone system with built-in web-based video conferencing solutions. It includes features such as call analytics, call recording, softphone, fax to email, voicemail to email, and desktop integration.

    $27

    per month per user

    Pricing
    Five9GoTo Connect
    Editions & Modules
    Core
    $119
    per month
    Digital
    $119
    per month
    Premium
    Contact sales team
    Contact sales team
    Optimum
    Contact sales team
    Contact sales team
    Ultimate
    Contact sales team
    Contact sales team
    Basic
    Starting at $27
    per month per user
    Standard
    Starting at $32
    per month per user
    Offerings
    Pricing Offerings
    Five9GoTo Connect
    Free Trial
    NoYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    YesYes
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional DetailsFive9 offers pricing options to suit your business needs: Monthly On-Demand —Companies looking to quickly scale their operations with minimum costs Per-Minute Fees — Products such as voice message broadcasting or IVR with Speech recognition Annual Contracts — Reduced fee compared to monthly on-demand pricingNo-obligation month-to-month account are available, or a long-term contract is available for better deals on service pricing and hardware. GoToConnect provides all features with unlimited use. Customer & Technical support is available 24/7 to resolve any issue. A dedicated onboarding team will help to the phone system set up for any plan.
    More Pricing Information
    Community Pulse
    Five9GoTo Connect
    Considered Both Products
    Five9
    No answer on this topic
    GoTo (formerly LogMeIn)
    Jeff Lowenstein
    CEO (Chief Executive Officer) in Corporate at Strikedeck (Program Development, 1-10 employees)
    Chose GoTo Connect
    GoToConnect allowed me to not have to be on a long term contract while not sacrificing features or functions. It is a very robust and flexible product that is very price competitive and provides excellent service at these competitive rates, which is rare today.
    Incentivized
    Verified User
    Chose GoTo Connect
    GoToConnect is a great early tool for a startup business. As the business needs and support burdens grow you will eventually need to upgrade to a more robust platform if you are on the support side of things like myself. On our sales side of things, they continue to use …
    Incentivized
    Key User Insights
    Would buy again
    No answers on this topic
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    No answers on this topic
    Features
    Five9GoTo Connect
    Contact Center Software
    Comparison of Contact Center Software features of Five9 and GoTo Connect
    Feature
    Five9
    8.0
    14 Ratings
    GoTo Connect
    -
    Ratings
    Agent dashboard7.514 Ratings00 Ratings
    Validate callers6.213 Ratings00 Ratings
    Outbound response7.112 Ratings00 Ratings
    Call forwarding8.110 Ratings00 Ratings
    Click-to-call (CTC)9.910 Ratings00 Ratings
    Warm transfer8.012 Ratings00 Ratings
    Predictive dialing10.011 Ratings00 Ratings
    Interactive voice response10.010 Ratings00 Ratings
    REST APIs8.09 Ratings00 Ratings
    Call scripts5.111 Ratings00 Ratings
    Call tracking8.514 Ratings00 Ratings
    Multichannel integration6.513 Ratings00 Ratings
    CRM software integration8.513 Ratings00 Ratings
    Workforce Optimization (WFO)
    Comparison of Workforce Optimization (WFO) features of Five9 and GoTo Connect
    Feature
    Five9
    8.6
    23 Ratings
    GoTo Connect
    -
    Ratings
    Inbound call routing8.512 Ratings00 Ratings
    Omnichannel inbound routing6.610 Ratings00 Ratings
    Recording9.013 Ratings00 Ratings
    Quality management8.023 Ratings00 Ratings
    Call analytics10.013 Ratings00 Ratings
    Historical reporting8.514 Ratings00 Ratings
    Live reporting8.012 Ratings00 Ratings
    Customer interaction analytics10.011 Ratings00 Ratings
    Cloud PBX
    Comparison of Cloud PBX features of Five9 and GoTo Connect
    Feature
    Five9
    -
    Ratings
    GoTo Connect
    8.1
    177 Ratings
    Hosted PBX00 Ratings8.5138 Ratings
    Multi-level Interactive Voice Response (IVR)00 Ratings7.7121 Ratings
    User templates00 Ratings6.8124 Ratings
    Call reports00 Ratings8.0149 Ratings
    Directory of employee names00 Ratings9.6158 Ratings
    Call Management
    Comparison of Call Management features of Five9 and GoTo Connect
    Feature
    Five9
    -
    Ratings
    GoTo Connect
    7.9
    187 Ratings
    Answering rules00 Ratings8.2165 Ratings
    Call recording00 Ratings8.6143 Ratings
    Call park00 Ratings7.3133 Ratings
    Call screening00 Ratings6.4139 Ratings
    Message alerts00 Ratings8.8165 Ratings
    VoIP system collaboration
    Comparison of VoIP system collaboration features of Five9 and GoTo Connect
    Feature
    Five9
    -
    Ratings
    GoTo Connect
    8.2
    149 Ratings
    Video conferencing00 Ratings7.3108 Ratings
    Audio conferencing00 Ratings8.5148 Ratings
    Video screen sharing00 Ratings8.294 Ratings
    Instant messaging00 Ratings8.788 Ratings
    Mobile apps
    Comparison of Mobile apps features of Five9 and GoTo Connect
    Feature
    Five9
    -
    Ratings
    GoTo Connect
    5.3
    161 Ratings
    Mobile app for iOS00 Ratings5.6137 Ratings
    Mobile app for Android00 Ratings5.0121 Ratings
    User Ratings
    Five9GoTo Connect
    Likelihood to Recommend
    6.5
    (38 ratings)
    9.2
    (199 ratings)
    Likelihood to Renew
    10.0
    (1 ratings)
    4.9
    (25 ratings)
    Usability
    9.0
    (1 ratings)
    7.9
    (78 ratings)
    Availability
    9.0
    (1 ratings)
    8.9
    (2 ratings)
    Performance
    8.0
    (1 ratings)
    9.4
    (2 ratings)
    Support Rating
    9.0
    (9 ratings)
    8.3
    (53 ratings)
    Online Training
    10.0
    (1 ratings)
    -
    (0 ratings)
    Implementation Rating
    10.0
    (1 ratings)
    7.4
    (89 ratings)
    Configurability
    9.0
    (1 ratings)
    -
    (0 ratings)
    Contract Terms and Pricing Model
    8.0
    (1 ratings)
    -
    (0 ratings)
    Ease of integration
    9.0
    (1 ratings)
    -
    (0 ratings)
    Product Scalability
    9.0
    (1 ratings)
    9.4
    (2 ratings)
    Professional Services
    9.0
    (1 ratings)
    -
    (0 ratings)
    Vendor post-sale
    8.0
    (1 ratings)
    -
    (0 ratings)
    Vendor pre-sale
    8.0
    (1 ratings)
    -
    (0 ratings)