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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Five9

    Score8.4 out of 10
    N/AFive9 is cloud contact center software for inbound, outbound, blended, or multi-channel operations. This solution includes management capabilities such as campaign management, quality monitoring, real-time and historical reporting, and call recording.

    $119

    per month

    NiCE CXone Mpower

    Score8.9 out of 10
    N/ANICE CXone Mpower is a cloud-based contact center platform that manages customer interactions across multiple communication channels. It includes features such as automatic call distribution (ACD), interactive voice response (IVR), omnichannel routing, workforce optimization, feedback management, and interaction analytics.

    $71

    per month per user

    Pricing
    Five9NiCE CXone Mpower
    Editions & Modules
    Core
    $119
    per month
    Digital
    $119
    per month
    Premium
    Contact sales team
    Contact sales team
    Optimum
    Contact sales team
    Contact sales team
    Ultimate
    Contact sales team
    Contact sales team
    CXone Mpower Digital Agent
    $71
    per month per user
    CXone Mpower Voice Agent
    $94
    per month per user
    CXone Mpower Omnichannel Agent
    $110
    per month per user
    CXone Mpower Essential Suite
    $135
    per month per user
    Cxone Mpower Core Suite
    $169
    per month per user
    CXone Mpower Complete Suite
    $209
    per month per user
    CXone Mpower Ultimate Suite
    $249
    per month per user
    Offerings
    Pricing Offerings
    Five9NiCE CXone Mpower
    Free Trial
    NoYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional DetailsFive9 offers pricing options to suit your business needs: Monthly On-Demand —Companies looking to quickly scale their operations with minimum costs Per-Minute Fees — Products such as voice message broadcasting or IVR with Speech recognition Annual Contracts — Reduced fee compared to monthly on-demand pricing—
    More Pricing Information
    Community Pulse
    Five9NiCE CXone Mpower
    Considered Both Products
    Five9
    Chose Five9
    Five9 has a great learning curve, whether you're an admin, agent, or supervisor. Each role can be easily learned and mastered.
    Cost was a major factor back when Five9 was the only stable and reliable contact center solution. But now they tend to be overpriced compared to Genesys …
    Incentivized
    Chose Five9
    We started with InContact and were very disappointed that you could not make changes without incurring costs for each program or project. Five9 allows us to adjust to any new clients needs without incurring costs.
    Incentivized
    Chose Five9
    We felt Five9 was the stronger and more cost effective solution for us.
    Incentivized
    NICE Systems
    No answer on this topic
    Key User Insights
    Would buy again
    No answers on this topic
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    No answers on this topic
    Features
    Five9NiCE CXone Mpower
    Contact Center Software
    Comparison of Contact Center Software features of Five9 and NiCE CXone Mpower
    Feature
    Five9
    8.0
    14 Ratings
    NiCE CXone Mpower
    9.4
    582 Ratings
    Agent dashboard7.514 Ratings9.2560 Ratings
    Validate callers6.213 Ratings9.6472 Ratings
    Outbound response7.112 Ratings9.5491 Ratings
    Call forwarding8.110 Ratings9.3444 Ratings
    Click-to-call (CTC)9.910 Ratings9.3404 Ratings
    Warm transfer8.012 Ratings9.8532 Ratings
    Predictive dialing10.011 Ratings9.5318 Ratings
    Interactive voice response10.010 Ratings9.5377 Ratings
    REST APIs8.09 Ratings9.3302 Ratings
    Call scripts5.111 Ratings9.2323 Ratings
    Call tracking8.514 Ratings9.5511 Ratings
    Multichannel integration6.513 Ratings9.2365 Ratings
    CRM software integration8.513 Ratings9.0366 Ratings
    Workforce Optimization (WFO)
    Comparison of Workforce Optimization (WFO) features of Five9 and NiCE CXone Mpower
    Feature
    Five9
    8.6
    23 Ratings
    NiCE CXone Mpower
    9.4
    557 Ratings
    Inbound call routing8.512 Ratings9.5512 Ratings
    Omnichannel inbound routing6.610 Ratings9.1374 Ratings
    Recording9.013 Ratings9.6496 Ratings
    Quality management8.023 Ratings9.0481 Ratings
    Call analytics10.013 Ratings9.3487 Ratings
    Historical reporting8.514 Ratings9.4480 Ratings
    Live reporting8.012 Ratings9.4466 Ratings
    Customer interaction analytics10.011 Ratings9.6320 Ratings
    Customer surveys00 Ratings9.5300 Ratings
    User Ratings
    Five9NiCE CXone Mpower
    Likelihood to Recommend
    6.5
    (38 ratings)
    9.7
    (614 ratings)
    Likelihood to Renew
    10.0
    (1 ratings)
    10.0
    (28 ratings)
    Usability
    9.0
    (1 ratings)
    9.3
    (588 ratings)
    Availability
    9.0
    (1 ratings)
    8.5
    (10 ratings)
    Performance
    8.0
    (1 ratings)
    7.9
    (10 ratings)
    Support Rating
    9.0
    (9 ratings)
    9.1
    (7 ratings)
    In-Person Training
    -
    (0 ratings)
    8.7
    (6 ratings)
    Online Training
    10.0
    (1 ratings)
    8.4
    (8 ratings)
    Implementation Rating
    10.0
    (1 ratings)
    8.1
    (12 ratings)
    Configurability
    9.0
    (1 ratings)
    8.5
    (7 ratings)
    Contract Terms and Pricing Model
    8.0
    (1 ratings)
    -
    (0 ratings)
    Ease of integration
    9.0
    (1 ratings)
    7.3
    (7 ratings)
    Product Scalability
    9.0
    (1 ratings)
    7.6
    (10 ratings)
    Professional Services
    9.0
    (1 ratings)
    -
    (0 ratings)
    Vendor post-sale
    8.0
    (1 ratings)
    7.9
    (9 ratings)
    Vendor pre-sale
    8.0
    (1 ratings)
    7.9
    (9 ratings)