TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Five9

    Score8.4 out of 10
    N/AFive9 is cloud contact center software for inbound, outbound, blended, or multi-channel operations. This solution includes management capabilities such as campaign management, quality monitoring, real-time and historical reporting, and call recording.

    $119

    per month

    SIP Caller

    N/A
    Small Businesses (1-50 employees)
    SIP Caller is a cloud based outbound call dialer that leverages the telephone capabilities of an existing Phone System and can be integrated with any Phone System supporting SIP and RTP standards, registering as a remote extension, and making calls through it. SIP Caller integrates with the Phone System is made in a matter of minutes, and to create a call flow that defines how to interact with customers, SIP Caller provides templates for the most common use cases, as well as a…

    $65

    per month for 4 max simultaneous calls

    Pricing
    Five9SIP Caller
    Editions & Modules
    Core
    $119
    per month
    Digital
    $119
    per month
    Premium
    Contact sales team
    Contact sales team
    Optimum
    Contact sales team
    Contact sales team
    Ultimate
    Contact sales team
    Contact sales team
    Essentials
    $65
    per month starting with 4 max simultaneous calls
    Professional
    $119
    per month starting with 4 max simultaneous calls
    Enterprise
    $199
    per month starting with 4 max simultaneous calls
    Offerings
    Pricing Offerings
    Five9SIP Caller
    Free Trial
    NoYes
    Free/Freemium Version
    NoYes
    Premium Consulting/Integration Services
    YesYes
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional DetailsFive9 offers pricing options to suit your business needs: Monthly On-Demand —Companies looking to quickly scale their operations with minimum costs Per-Minute Fees — Products such as voice message broadcasting or IVR with Speech recognition Annual Contracts — Reduced fee compared to monthly on-demand pricingThe plan price changes with the number of simultaneous calls selected.
    More Pricing Information
    Features
    Five9SIP Caller
    Contact Center Software
    Comparison of Contact Center Software features of Five9 and SIP Caller
    Feature
    Five9
    8.0
    14 Ratings
    SIP Caller
    -
    Ratings
    Agent dashboard7.514 Ratings00 Ratings
    Validate callers6.213 Ratings00 Ratings
    Outbound response7.112 Ratings00 Ratings
    Call forwarding8.110 Ratings00 Ratings
    Click-to-call (CTC)9.910 Ratings00 Ratings
    Warm transfer8.012 Ratings00 Ratings
    Predictive dialing10.011 Ratings00 Ratings
    Interactive voice response10.010 Ratings00 Ratings
    REST APIs8.09 Ratings00 Ratings
    Call scripts5.111 Ratings00 Ratings
    Call tracking8.514 Ratings00 Ratings
    Multichannel integration6.613 Ratings00 Ratings
    CRM software integration8.513 Ratings00 Ratings
    Workforce Optimization (WFO)
    Comparison of Workforce Optimization (WFO) features of Five9 and SIP Caller
    Feature
    Five9
    8.6
    23 Ratings
    SIP Caller
    -
    Ratings
    Inbound call routing8.512 Ratings00 Ratings
    Omnichannel inbound routing6.610 Ratings00 Ratings
    Recording9.013 Ratings00 Ratings
    Quality management8.023 Ratings00 Ratings
    Call analytics10.013 Ratings00 Ratings
    Historical reporting8.514 Ratings00 Ratings
    Live reporting8.012 Ratings00 Ratings
    Customer interaction analytics10.011 Ratings00 Ratings
    User Ratings
    Five9SIP Caller
    Likelihood to Recommend
    6.5
    (38 ratings)
    -
    (0 ratings)
    Likelihood to Renew
    10.0
    (1 ratings)
    -
    (0 ratings)
    Usability
    9.0
    (1 ratings)
    -
    (0 ratings)
    Availability
    9.0
    (1 ratings)
    -
    (0 ratings)
    Performance
    8.0
    (1 ratings)
    -
    (0 ratings)
    Support Rating
    9.0
    (9 ratings)
    -
    (0 ratings)
    Online Training
    10.0
    (1 ratings)
    -
    (0 ratings)
    Implementation Rating
    10.0
    (1 ratings)
    -
    (0 ratings)
    Configurability
    9.0
    (1 ratings)
    -
    (0 ratings)
    Contract Terms and Pricing Model
    8.0
    (1 ratings)
    -
    (0 ratings)
    Ease of integration
    9.0
    (1 ratings)
    -
    (0 ratings)
    Product Scalability
    9.0
    (1 ratings)
    -
    (0 ratings)
    Professional Services
    9.0
    (1 ratings)
    -
    (0 ratings)
    Vendor post-sale
    8.0
    (1 ratings)
    -
    (0 ratings)
    Vendor pre-sale
    8.0
    (1 ratings)
    -
    (0 ratings)