TrustRadius: an HG Insights company

Five9 vs. Talkdesk

Save this comparison

Save this comparison

Five9

114 Reviews and Ratings

Talkdesk

664 Reviews and Ratings

Add Product

Recommended Comparisons

    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Five9

    Score8.4 out of 10
    		N/AFive9 is cloud contact center software for inbound, outbound, blended, or multi-channel operations. This solution includes management capabilities such as campaign management, quality monitoring, real-time and historical reporting, and call recording.

    $119

    per month

    Talkdesk

    Score8.6 out of 10
    		N/ATalkdesk® supports CX with Customer Experience Automation (CXA), using AI agents to replace manual workflows. Powered by the Talkdesk Data Cloud, CXA delivers real-time context and fast deployment—to transform CX without a rip-and-replace.

    $85

    per month per user

    Pricing
    Five9Talkdesk
    Editions & Modules
    Core
    $119
    per month
    Digital
    $119
    per month
    Premium
    Contact sales team
    Contact sales team
    Optimum
    Contact sales team
    Contact sales team
    Ultimate
    Contact sales team
    Contact sales team
    CX Cloud Digital Essentials
    $85
    per month per user
    CX Cloud Voice Essentials
    $105
    per month per user
    CX Cloud Elite
    $145
    per month per user
    CX Cloud Elite
    $165
    per month per user
    Industry Experience Clouds
    $225
    Offerings
    Pricing Offerings
    Five9Talkdesk
    Free Trial
    NoYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    YesYes
    Entry-level Setup FeeNo setup feeOptional
    Additional DetailsFive9 offers pricing options to suit your business needs: Monthly On-Demand —Companies looking to quickly scale their operations with minimum costs Per-Minute Fees — Products such as voice message broadcasting or IVR with Speech recognition Annual Contracts — Reduced fee compared to monthly on-demand pricing*Talkdesk also offers per hour login consumption pricing and concurrent pricing. Prices are based on a minimum 3 year commitment to these Editions. Additional telco and usage fees not included. Due to foreign exchange rate approximation, list price is not the exact price that will be quoted.
    More Pricing Information
    Community Pulse
    Five9Talkdesk
    Considered Both Products
    Five9
    Revanth Thokachichu
    Software Engineer in Information Technology at Teladoc (Hospital & Health Care, 1001-5000 employees)
    Chose Five9
    As we have Salesforce for our agent's member support platform, Five9 has a very good integration with Salesforce compared to Talkdesk. With the iVR customization for our order placement and scripting for agents, we preferred Five9 over Talkdesk.
    Also, for our enrollments, …
    Incentivized
    Verified User
    Chose Five9
    We recommend Five9, with 2 major reasons: Its flexibility on contract terms and base contacts are less restrictive.
    Incentivized
    Horacio Carcamo
    Product Development Asst. in Marketing at Myron Manufacturing (Marketing and Advertising, 201-500 employees)
    Chose Five9
    Five9 has some of the same features as competitors but offers other features that help users better complete their tasks. This could be tasks such as putting calls on hold, logging calls and reports, and multitasking on the system platform. Overall, Five9 feels very easy to use …
    Incentivized
    Verified User
    Chose Five9
    I would use Five9 verses another application because it is user friendly. You can add users and manage them as your business grows, and have your stats easily accessible. The ability to use it remotely is a huge factor as well.
    Incentivized
    Talkdesk
    Natalia Shlykova
    Senior Plus Student Advisor B2B in Customer Service at EF Education First (Education Management, 10,001+ employees)
    Chose Talkdesk
    Our contract with Five9 was finishing and we found a modern alternative which is much easier to use, which has a nice and easy interface, and which automatically connects with Salesforce. These differences were ones of the most important in the decision of changing the product …
    Incentivized
    Verified User
    Chose Talkdesk
    Talkdesk seems to be much easier to use than Five9 even though Five9 is rated higher in Gartner's Magic Quadrant.
    Incentivized
    Nate Peace
    Support Operations Manager in Customer Service at SpotHero (Consumer Services, 201-500 employees)
    Chose Talkdesk
    Talkdesk is more customizable and all around better than Zendesk voice. For me Zendesk voice is an early choice great for small call centers, but then they need to quickly consider a more robust solution.

    Talkdesk is significantly better than Five9. For being called Five9, they …
    Incentivized
    Verified User
    Chose Talkdesk
    It is easier to find reports or create them.
    Incentivized
    Alex Jones
    Technology Specialist & Logistics Coordinator in Information Technology at BCFS HHS (Individual & Family Services, 1001-5000 employees)
    Chose Talkdesk
    Talkdesk has trouble stacking up against these other major players when it comes to a traditional cloud contact center. The other platforms are more mature and loaded with out of the box features and integrations. However, Talkdesk has something that the others cannot provide …
    Incentivized
    Karim Mahroug
    Sales Manager - France in Sales at EF Englishtown (Education Management, 501-1000 employees)
    Chose Talkdesk
    Talkdesk is definitely more qualitative and provides much more option than other similar software. Also, customer support is a plus. Comparing to the last software we were using, Talkdesk is much more professional and has plenty of functionality that other tools didn't develop …
    Incentivized
    Thomas Bonthelius ☁️
    Salesforce Administrator in Sales at EF English Live (E-Learning, 501-1000 employees)
    Chose Talkdesk
    There call quality was very bad and our overall experience with them was terrible. Support was always super slow and our requests for improvements seem to not have been taken into account.
    Incentivized
    Greg Zalecki Jr.
    Director of Client Services in Customer Service at Sema4 (Biotechnology, 201-500 employees)
    Chose Talkdesk
    Compared to the other contact center options, Talkdesk was affordable and was easy to setup. What set Talkdesk apart was easy integration with other software. Including Slack, Zendesk, and Salesforce. The new enterprise app center should make some great add-ons available. …
    Incentivized
    Verified User
    Chose Talkdesk
    I prefer using TalkDesk verses any other similar service types due to TalkDesk being so easy to setup and use. The training time to get an agent up to speed using TalkDesk is really fast—that is where other similar services fail. I find that TalkDesk's features are far more …
    Incentivized
    Adam Terk
    Director of Customer Experience in Customer Service at Rylo Inc. (Consumer Electronics, 11-50 employees)
    Chose Talkdesk
    Talkdesk is much easier to implement and less costly than their competitors. That's why I decided to move forward with them. Their service and reliability are what has kept me on for three years now.
    Incentivized
    Key User Insights
    Would buy again
    No answers on this topic
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    No answers on this topic
    Features
    Five9Talkdesk
    Contact Center Software
    Comparison of Contact Center Software features of Five9 and Talkdesk
    Feature
    Five9
    8.0
    14 Ratings
    Talkdesk
    7.7
    470 Ratings
    Agent dashboard7.514 Ratings7.5450 Ratings
    Validate callers6.213 Ratings8.7397 Ratings
    Outbound response7.112 Ratings7.0413 Ratings
    Call forwarding8.110 Ratings7.0403 Ratings
    Click-to-call (CTC)9.910 Ratings8.6375 Ratings
    Warm transfer8.012 Ratings8.8425 Ratings
    Predictive dialing10.011 Ratings8.3219 Ratings
    Interactive voice response10.010 Ratings8.2300 Ratings
    REST APIs8.09 Ratings8.1236 Ratings
    Call scripts5.111 Ratings7.1213 Ratings
    Call tracking8.514 Ratings8.3418 Ratings
    Multichannel integration6.513 Ratings7.6305 Ratings
    CRM software integration8.513 Ratings5.8361 Ratings
    Workforce Optimization (WFO)
    Comparison of Workforce Optimization (WFO) features of Five9 and Talkdesk
    Feature
    Five9
    8.6
    23 Ratings
    Talkdesk
    8.5
    456 Ratings
    Inbound call routing8.512 Ratings8.2416 Ratings
    Omnichannel inbound routing6.610 Ratings8.1299 Ratings
    Recording9.013 Ratings9.0440 Ratings
    Quality management8.023 Ratings9.0400 Ratings
    Call analytics10.013 Ratings8.2414 Ratings
    Historical reporting8.514 Ratings9.2421 Ratings
    Live reporting8.012 Ratings8.3413 Ratings
    Customer interaction analytics10.011 Ratings8.2265 Ratings
    Customer surveys00 Ratings7.9230 Ratings
    User Ratings
    Five9Talkdesk
    Likelihood to Recommend
    6.5
    (38 ratings)
    8.4
    (483 ratings)
    Likelihood to Renew
    10.0
    (1 ratings)
    8.5
    (37 ratings)
    Usability
    9.0
    (1 ratings)
    8.5
    (299 ratings)
    Availability
    9.0
    (1 ratings)
    10.0
    (7 ratings)
    Performance
    8.0
    (1 ratings)
    10.0
    (7 ratings)
    Support Rating
    9.0
    (9 ratings)
    6.6
    (130 ratings)
    In-Person Training
    -
    (0 ratings)
    10.0
    (2 ratings)
    Online Training
    10.0
    (1 ratings)
    9.0
    (5 ratings)
    Implementation Rating
    10.0
    (1 ratings)
    7.4
    (217 ratings)
    Configurability
    9.0
    (1 ratings)
    10.0
    (7 ratings)
    Contract Terms and Pricing Model
    8.0
    (1 ratings)
    -
    (0 ratings)
    Ease of integration
    9.0
    (1 ratings)
    10.0
    (1 ratings)
    Product Scalability
    9.0
    (1 ratings)
    10.0
    (7 ratings)
    Professional Services
    9.0
    (1 ratings)
    -
    (0 ratings)
    Vendor post-sale
    8.0
    (1 ratings)
    9.1
    (3 ratings)
    Vendor pre-sale
    8.0
    (1 ratings)
    9.1
    (3 ratings)