FluentCloud vs. Genesys Cloud CX
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 FluentCloud | Score9.6 out of 10 | Small Businesses (1-50 employees) | FluentCloud, from FluentStream Technologies, is a dynamic, cloud-based business phone system. FluentCloud includes FluentStream's leading phone system, phone service and customer support team, all in one. The FluentCloud product aims to provide businesses with new telecommunications flexibility, with an emphasis on price and performance. In addition, the vendor offers a wide range of custom applications and communications integration strategies to businesses and software… | $20 per user per month |
 Genesys Cloud CX | Score7.9 out of 10 | N/A | Genesys Cloud CX (formerly PureCloud, Genesys Cloud) is a contact center application optimized for automatic call distribution, interactive voice response, email, social media, chat, and text/SMS. It is also a VoIP interconnect service provider. | $75 per month (billed annually) per user |
| FluentCloud | Genesys Cloud CX | |||||||||||||||
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| Editions & Modules |
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| Offerings |
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| Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
| Additional Details | Unlimited calls to the US and Canada, first-class quality and 99.99% uptime US-based customer support team and fully customizable plans with “A-La-Carte” options. | Pricing plans can also be billed hourly. | ||||||||||||||
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| Cloud PBX |
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| Call Management |
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| VoIP system collaboration |
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| Mobile apps |
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| Contact Center Software |
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| Workforce Optimization (WFO) |
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| FluentCloud | Genesys Cloud CX | |
|---|---|---|
| Likelihood to Recommend | 9.6 | 8.6 |
| Likelihood to Renew | 10.0 | 9.0 |
| Usability | - | 8.6 |
| Availability | - | 8.2 |
| Performance | - | 8.1 |
| Support Rating | - | 6.2 |
| In-Person Training | - | 8.7 |
| Online Training | - | 8.4 |
| Implementation Rating | - | 7.0 |
| Configurability | - | 9.1 |
| Contract Terms and Pricing Model | - | 7.9 |
| Ease of integration | - | 8.9 |
| Product Scalability | - | 9.1 |
| Professional Services | - | 7.6 |
| Vendor post-sale | - | 7.3 |
| Vendor pre-sale | - | 7.8 |