Freddy AI for CX vs. Olark

Freddy AI for CX

Freddy AI for CX

1 Reviews and Ratings

Olark

Olark

35 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Freddy AI for CX	Score 8.0 out of 10	N/A	Freddy AI for CX (based on technology acquired by Freshworks with AnswerIQ in February 2020) is an AI solution designed to help customer support teams reduce inbound ticket volume, streamline first contact response, and even make zero touch resolution a reality. From front-end deflection tools to back-end agent assist solutions. With Freddy AI for CX, the vendor says users can: Help customers help themselves with "deflection" tools…	$0 per month up to 100 agents, billed annually
Olark	Score 10.0 out of 10	N/A	Olark is a website live chat tool for engaging website visitors while they browse. It can be used to to track leads, drive sales, provide support.	$19 Per Agent Per Month

Pricing

Freddy AI for CX

Olark

Editions & Modules

Free: $0
per month up to 100 agents, billed annually
Growth: $15
per month billed annually per agent
Pro: $39
per month billed annually per agent
Enterprise: $69
per month billed annually per agent

Self Service: $19.00
Per Agent Per Month

Offerings

Pricing Offerings
Freddy AI for CX	Olark
Free Trial
No	Yes
Free/Freemium Version
No	No
Premium Consulting/Integration Services
No	No

Entry-level Setup Fee

No setup fee

No setup fee

Additional Details

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More Pricing Information

Community Pulse
	Freddy AI for CX	Olark
Considered Both Products	Freddy AI for CX No answer on this topic	Olark Verified User Anonymous Chose Olark I actually have not utilized any other products similar to Olark at this point in my career. Incentivized Helpful? Verified User Anonymous Chose Olark Our organization just made the switch over to Zendesk and Zendesk Chat less than a month ago, so it is difficult to provide an accurate comparison. I will say though, that Zendesk has more robust reporting and far more options for integration. I am confident that Zendesk Chat … Incentivized Helpful? Vivian Vassar Owner Chose Olark We did use Zendesk chat for a short time but switched to Olark when a colleague suggested Olark was simpler. We were looking for a chat solution that was easy to understand and use visually, plus easy to switch between multiple people when taking turns monitoring chat. And we … Incentivized Helpful? Verified User Anonymous Chose Olark We have only used Olark, due to the pricing and ease of use. Incentivized Helpful? Verified User Anonymous Chose Olark Olark is more user friendly and very affordable for our purpose of use. Incentivized Helpful? Quinton Myers Director Of Support Chose Olark Olark has an easier implementation process and has better functionality such as the ability to send commands through the platform to either create a ticket in your CRM or push an opportunity to salesforce; you're even able to 'push' the end user to a web page. Implementing … Incentivized Helpful? Verified User Anonymous Chose Olark Olark really doesn't stand up against these options. It feels outdated compared to most of them. All of the competition offers page breaks, while Olark does not. I don't really understand why they don't have this simple feature. I can only guess that it's a methodology thing, … Incentivized Helpful? Verified User Anonymous Chose Olark I have not used other chat software Incentivized Helpful? Verified User Anonymous Chose Olark Olark is on another level, but still not the optimal product - it's on its way. Incentivized Helpful? Lindsay Bytof Customer Service Agent Chose Olark I have not used zopim extensively, but my company has been looking into converting to ZenDesk. The one positive difference I did notice with zopim was the ability to easily email a transcript of a chat - and the user has the option to request it independently of the operator. Helpful? Verified User Anonymous Chose Olark I haven't personally evaluated other sites. Olark is the only one I've used and I like it quite a bit. To this point price and ease of use has given me reason to stay and I don't see that changing. Incentivized Helpful? Allison Carlson Customer Support Manager Chose Olark The main reason was that we had a really hard time integrating the Zendesk chat function into our UI, and once we discovered that Olark would not only integrate seamlessly with our website, but also automatically produce Zendesk support tickets, we were sold. Incentivized Helpful? Verified User Anonymous Chose Olark I actually haven't tried out any similar products at this time, unfortunately. Incentivized Helpful?

Features

Freddy AI for CX

Olark

Chat Analytics and Reports

Comparison of Chat Analytics and Reports features of Product A and Product B
	Freddy AI for CX - Ratings	Olark 10.0 Ratings 15% above category average
Chat history and transcripts	00 Ratings	10.00 Ratings
Chat reporting	00 Ratings	10.00 Ratings
Chat and web analytics	00 Ratings	10.00 Ratings

Best Alternatives
	Freddy AI for CX	Olark
Small Businesses	Front Score 7.1 out of 10	Gist Score 9.5 out of 10
Medium-sized Companies	Genesys DX (discontinued) Score 10.0 out of 10	Genesys DX (discontinued) Score 10.0 out of 10
Enterprises	Genesys DX (discontinued) Score 10.0 out of 10	Genesys DX (discontinued) Score 10.0 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	Freddy AI for CX	Olark
Likelihood to Recommend	- (0 ratings)	10.0 (0 ratings)
Likelihood to Renew	- (0 ratings)	8.6 (0 ratings)
Usability	- (0 ratings)	10.0 (0 ratings)
Support Rating	- (0 ratings)	9.8 (0 ratings)
Product Scalability	- (0 ratings)	8.0 (0 ratings)

User Testimonials
	Freddy AI for CX	Olark
Likelihood to Recommend	No answers on this topic	If you want to have the option to chat on your company website and keep track of those chats, the customer's satisfaction, your employees' capabilities and the repetition of certain inquiries, Olark can truly help your business. We have 4 employees at any given time dedicated to our chat function during business hours. After hours if offers the option to send our customer service team an email with your question on your behalf. Everyone wins. Incentivized Verified User Anonymous Read full review
Pros	No answers on this topic	Its ease of use and simple design is a huge plus. Their customer support is top notch. They have always been super responsive and helpful. Past chats are stored and easy to search. It's easy to customize to fit the look and feel of your website. Incentivized Adam Montgomery Energy Efficiency Consultant Read full review
Cons	No answers on this topic	There is not a way to add a queue. We have guests that get a little impatient when we are very busy. This would allow for the guest to know that we are working on getting to them and not ignoring them. We have experienced outages this past year, and the communication in regards to what is happening is not the best. Incentivized Verified User Anonymous Read full review
Likelihood to Renew	No answers on this topic	I think it's a great feature to be more in touch with a customer base - it saves time, money, and is often extremely effective in terms of answering customer questions and addressing concerns. Although the subject of product renew is not necessarily in my hands, I strongly advocate for the program's future use Incentivized Verified User Anonymous Read full review
Usability	No answers on this topic	It is simply easy and customizable to be exactly what you need it to be Incentivized NW Nicole Whitten Account Manager Read full review
Support Rating	No answers on this topic	I've used the Olark knowledge base and searched online for help on questions I had. The help section is easy to use. I have found most of the answers I need within minutes. Plus their help section has a chat feature in a box on the same level as the answers so when I did need more help it was right there for me. (didn't need to search for it on another part of the page) This box has a link to open a support ticket, twitter link for quick answers, and a systems notice Incentivized Vivian Vassar Owner Read full review
Alternatives Considered	No answers on this topic	We did use Zendesk chat for a short time but switched to Olark when a colleague suggested Olark was simpler. We were looking for a chat solution that was easy to understand and use visually, plus easy to switch between multiple people when taking turns monitoring chat. And we liked how it fit on the screen of the website - easy to see but not intrusive Incentivized Vivian Vassar Owner Read full review
Return on Investment	No answers on this topic	Positive impact on employee payroll. We would have to hire at least 1 or 2 more employees if we no longer offered Live Chat support. I don't believe that Olark had any negative impacts on the business. We simply outgrew the platform. Incentivized Verified User Anonymous Read full review
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