Freddy AI for CX vs. SAP Conversational AI (discontinued)
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 Freddy AI for CX | Score8 out of 10 | N/A | Freddy AI for CX (based on technology acquired by Freshworks with AnswerIQ in February 2020) is an AI solution designed to help customer support teams reduce inbound ticket volume, streamline first contact response, and even make zero touch resolution a reality. From front-end deflection tools to back-end agent assist solutions. With Freddy AI for CX, the vendor says users can: Help customers help themselves with "deflection" tools… | $15 per month per agent |
 SAP Conversational AI (discontinued) | Score6.8 out of 10 | N/A | SAP Conversational AI was a platform used to build chatbots and digital assistants in SAP integration. Starting January 2023, SAP Conversational AI, SAP’s chatbot building platform has been set to maintenance mode. Existing customers can continue to use the enterprise edition of the product until the end of their contract. | N/A |
| Freddy AI for CX | SAP Conversational AI (discontinued) | |||||||||||||||
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| Editions & Modules |
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| Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
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| Freddy AI for CX | SAP Conversational AI (discontinued) | |
|---|---|---|
| Likelihood to Recommend | - | 7.4 |
| Usability | - | 7.7 |
| Availability | - | 8.2 |
| Performance | - | 8.2 |
| Support Rating | - | 6.5 |