Freshchat vs. Genesys Cloud CX
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 Freshchat | Score8.8 out of 10 | N/A | A solution to engage customers with smarter conversations on any channel, designed so support, marketing, sales, and even bots to have conversations at scale with customers. | $0 per month free for up to 10 agents |
 Genesys Cloud CX | Score7.9 out of 10 | N/A | Genesys Cloud CX (formerly PureCloud, Genesys Cloud) is a contact center application optimized for automatic call distribution, interactive voice response, email, social media, chat, and text/SMS. It is also a VoIP interconnect service provider. | $75 per month (billed annually) per user |
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| Entry-level Setup Fee | Optional | No setup fee | ||||||||||||||
| Additional Details | — | Pricing plans can also be billed hourly. | ||||||||||||||
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| Workforce Optimization (WFO) |
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| Freshchat | Genesys Cloud CX | |
|---|---|---|
| Likelihood to Recommend | 8.1 | 8.6 |
| Likelihood to Renew | 8.2 | 9.0 |
| Usability | 7.0 | 8.6 |
| Availability | 7.3 | 8.2 |
| Performance | 7.3 | 8.1 |
| Support Rating | 6.4 | 6.2 |
| In-Person Training | - | 8.7 |
| Online Training | - | 8.4 |
| Implementation Rating | 7.3 | 7.0 |
| Configurability | 4.5 | 9.1 |
| Contract Terms and Pricing Model | 4.5 | 7.9 |
| Ease of integration | 7.3 | 8.9 |
| Product Scalability | 4.5 | 9.1 |
| Professional Services | 4.5 | 7.6 |
| Vendor post-sale | 8.2 | 7.3 |
| Vendor pre-sale | 8.2 | 7.8 |