TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Freshchat

    Score8.8 out of 10
    N/AA solution to engage customers with smarter conversations on any channel, designed so support, marketing, sales, and even bots to have conversations at scale with customers.

    $0

    per month free for up to 10 agents

    Gist

    Score9.5 out of 10
    N/AGist is a unified marketing, sales, and support platform. It includes live chat, a help desk, knowledge base, email marketing, marketing automation, opt-in forms, and more.

    $29

    per month

    Pricing
    FreshchatGist
    Editions & Modules
    Growth
    $19
    per month (billed annually) per agent
    Pro
    $49
    per month (billed annually) per agent
    Enterprise
    $79
    per month (billed annually) per agent
    Professional
    $29.00
    per month
    Premium
    $99.00
    per month
    Offerings
    Pricing Offerings
    FreshchatGist
    Free Trial
    YesYes
    Free/Freemium Version
    YesYes
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeOptionalNo setup fee
    Additional Details——
    More Pricing Information
    Community Pulse
    FreshchatGist
    Considered Both Products
    Freshworks Inc
    No answer on this topic
    Gist
    Chose Gist
    Gist is better because easy of use and pricing. Hands down. It has an unbeatable cost-benefit ratio. Customer service has been with us since we started using it. That's great. For us, shortcomings such as no CRM are manageable. We like its front end appearance and customization …
    Incentivized
    Chose Gist
    There are lots of alternatives in the market but I choose Gist due to its pocket-friendly cost and amazing team.
    Incentivized
    Chose Gist
    To begin with, the attitude in all these well-established brands is absolutely horrendous as they think they run the world. Gist is so friendly and every time I have spoken to anyone of them they all take it personally and help you to the end. I have even been helped many times …
    Incentivized
    Key User Insights
    Would buy again
    No answers on this topic
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    No answers on this topic
    Features
    FreshchatGist
    Chat Analytics and Reports
    Comparison of Chat Analytics and Reports features of Freshchat and Gist
    Feature
    Freshchat
    6.5
    10 Ratings
    Gist
    8.9
    2 Ratings
    Chat history and transcripts7.010 Ratings8.92 Ratings
    Chat reporting6.210 Ratings8.92 Ratings
    Chat and web analytics6.39 Ratings8.92 Ratings
    User Ratings
    FreshchatGist
    Likelihood to Recommend
    8.1
    (34 ratings)
    9.5
    (112 ratings)
    Likelihood to Renew
    8.2
    (3 ratings)
    8.2
    (2 ratings)
    Usability
    7.0
    (10 ratings)
    6.7
    (4 ratings)
    Availability
    7.3
    (1 ratings)
    -
    (0 ratings)
    Performance
    7.3
    (1 ratings)
    -
    (0 ratings)
    Support Rating
    6.4
    (3 ratings)
    8.6
    (9 ratings)
    Implementation Rating
    7.3
    (2 ratings)
    -
    (0 ratings)
    Configurability
    4.5
    (1 ratings)
    -
    (0 ratings)
    Contract Terms and Pricing Model
    4.5
    (1 ratings)
    -
    (0 ratings)
    Ease of integration
    7.3
    (1 ratings)
    -
    (0 ratings)
    Product Scalability
    4.5
    (1 ratings)
    -
    (0 ratings)
    Professional Services
    4.5
    (1 ratings)
    -
    (0 ratings)
    Vendor post-sale
    8.2
    (1 ratings)
    -
    (0 ratings)
    Vendor pre-sale
    8.2
    (1 ratings)
    -
    (0 ratings)