| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 Freshchat | Score8.8 out of 10 | N/A | A solution to engage customers with smarter conversations on any channel, designed so support, marketing, sales, and even bots to have conversations at scale with customers. | $0 per month free for up to 10 agents |
 Gorgias | Score8.5 out of 10 | N/A | Gorgias is a Conversational AI platform for ecommerce used to drive sales and resolves support inquiries. Built for Shopify but featuring integrations for WooCommerce, BigCommerce, Magento, and PrestaShop. | $60 per month Up to 350 mothly tickets |
| Freshchat | Gorgias | |||||||||||||||
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| Editions & Modules |
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| Entry-level Setup Fee | Optional | No setup fee | ||||||||||||||
| Additional Details | — | Discount available for annual billing. Additional cost for automated ticket handling. | ||||||||||||||
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| Freshchat | Gorgias | |
|---|---|---|
| Considered Both Products | No answer on this topic | |
| Key User Insights | ||
| Would buy again | ||
No answers on this topic | No answers on this topic | |
| Delivers good value for the price | ||
No answers on this topic | No answers on this topic | |
| Happy with the feature set | ||
No answers on this topic | No answers on this topic | |
| Lived up to sales and marketing promises | ||
No answers on this topic | No answers on this topic | |
| Implementation went as expected | ||
No answers on this topic | No answers on this topic | |
| Freshchat | Gorgias | ||||||||||||||||||||||
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| Chat Analytics and Reports |
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| Freshchat | Gorgias | |
|---|---|---|
| Likelihood to Recommend | 8.1 | 9.0 |
| Likelihood to Renew | 8.2 | - |
| Usability | 7.0 | 10.0 |
| Availability | 7.3 | - |
| Performance | 7.3 | - |
| Support Rating | 6.4 | - |
| Implementation Rating | 7.3 | - |
| Configurability | 4.5 | - |
| Contract Terms and Pricing Model | 4.5 | - |
| Ease of integration | 7.3 | - |
| Product Scalability | 4.5 | - |
| Professional Services | 4.5 | - |
| Vendor post-sale | 8.2 | - |
| Vendor pre-sale | 8.2 | - |