Freshchat vs. Fin by Intercom

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Freshchat	Score8.8 out of 10	N/A	A solution to engage customers with smarter conversations on any channel, designed so support, marketing, sales, and even bots to have conversations at scale with customers.	$0 per month free for up to 10 agents
Fin by Intercom	Score8.5 out of 10	N/A	Fin is Intercom’s AI Agent for customer service, designed to deliver high-quality answers, even for complex queries. It works with any helpdesk, or it can be paired with Intercom’s next-generation Helpdesk to get the full Intercom Customer Service Suite.	$0.99 one-time fee per 1 resolution

Fin comes with a 90-day money-back guarantee. Here's how it works: Use Fin in at least 250 conversations within the first 90 days after trial. If you're not satisfied, you can request a refund of up to $1M. Refund requests must be submitted within 90 days of starting the subscription.

Community Pulse
Key User Insights
	Freshchat	Fin by Intercom
Considered Both Products	Freshworks Inc No answer on this topic	Intercom Verified User Chose Fin by Intercom Beats them all in my opinion, Intercom's ease of use and intuitive design cannot be beat compared to others. We had a look at both Zendesk and Freshchat in the past and we saw very quickly that we're already using the best tool for the job. My only "complaint" would be the cost … Incentivized Helpful? Verified User Chose Fin by Intercom I've used Freshchat a few years ago and I found the user interface difficult to get used to. But comparing how intercom fared against it would be unfair in a way since the only thing Intercom did differently is provide an interactive training session with the platform, while it … Incentivized Helpful? Lorrayne Soares Líder de Produtos in Product Management at Mainô (Information Technology & Services, 51-200 employees) Chose Fin by Intercom As explained previously, most of these platforms were focused on tickets, most reports only work with tickets, there is no way to postpone a service without turning it into a ticket, and since our response time target is a maximum of 2 minutes, these platforms were unable to … Incentivized Helpful? Verified User Chose Fin by Intercom All tools that we used in the past, have a lot of problems on the chat app, our the syncing data between integrations, Intercom has too, but is very less than others. Incentivized Helpful? Verified User Chose Fin by Intercom It was a difficult comparision but we sticked to Intercom because of the overall chat interface that it provides. On top of that, Intercom has a great appstore to integrate the products that we were using earlier. Incentivized Helpful? Ashutosh Sharma Customer Success Specialist in Customer Service at SmartReach.io (Computer Software, 11-50 employees) Chose Fin by Intercom pretty same, but they win on the pricing and features with their omni channel service. Their bot features comes a bit handy and very economic. Intercom should rework on their pricing it could attract a lot of new users. Intercom is best for us as it's UI is very seamless. Incentivized Helpful?
	Would buy again
	No answers on this topic	No answers on this topic
	Delivers good value for the price
	No answers on this topic	No answers on this topic
	Happy with the feature set
	No answers on this topic	No answers on this topic
	Lived up to sales and marketing promises
	No answers on this topic	No answers on this topic
	Implementation went as expected
No answers on this topic	No answers on this topic

Features

Freshchat

Fin by Intercom

Comparison of Chat Analytics and Reports features of Freshchat and Fin by Intercom
Feature	Freshchat 6.5 10 Ratings	Fin by Intercom - Ratings
Chat history and transcripts	7.010 Ratings	00 Ratings
Chat reporting	6.210 Ratings	00 Ratings
Chat and web analytics	6.39 Ratings	00 Ratings

User Ratings
	Freshchat	Fin by Intercom
Likelihood to Recommend	8.1 (34 ratings)	8.2 (321 ratings)
Likelihood to Renew	8.2 (3 ratings)	10.0 (21 ratings)
Usability	7.0 (10 ratings)	8.8 (228 ratings)
Availability	7.3 (1 ratings)	9.1 (1 ratings)
Performance	7.3 (1 ratings)	9.1 (1 ratings)
Support Rating	6.4 (3 ratings)	5.7 (10 ratings)
Online Training	- (0 ratings)	7.4 (2 ratings)
Implementation Rating	7.3 (2 ratings)	6.6 (5 ratings)
Configurability	4.5 (1 ratings)	- (0 ratings)
Contract Terms and Pricing Model	4.5 (1 ratings)	- (0 ratings)
Ease of integration	7.3 (1 ratings)	- (0 ratings)
Product Scalability	4.5 (1 ratings)	9.1 (1 ratings)
Professional Services	4.5 (1 ratings)	- (0 ratings)
Vendor post-sale	8.2 (1 ratings)	- (0 ratings)
Vendor pre-sale	8.2 (1 ratings)	- (0 ratings)

Freshchat vs. Fin by Intercom

Freshchat

Fin by Intercom

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