Freshchat vs. Kustomer
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 Freshchat | Score8.8 out of 10 | N/A | A solution to engage customers with smarter conversations on any channel, designed so support, marketing, sales, and even bots to have conversations at scale with customers. | $0 per month free for up to 10 agents |
 Kustomer | Score8.7 out of 10 | N/A | Kustomer is a customer service CRM platform built for managing high support volume by optimizing experiences throughout the customer service journey. Kustomer was acquired by Facebook in late 2020, but spun out in 2023 and re-launched as an independent entity, Kustomer, LLC. | $89 per month per user |
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| Entry-level Setup Fee | Optional | No setup fee | ||||||||||||||
| Additional Details | — | All plans require an annual subscription and 8 users minimum. | ||||||||||||||
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| Self Help Community |
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| Multi-Channel Help |
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| Freshchat | Kustomer | |
|---|---|---|
| Likelihood to Recommend | 8.1 | 9.0 |
| Likelihood to Renew | 8.2 | 7.9 |
| Usability | 7.0 | 10.0 |
| Availability | 7.3 | 9.1 |
| Performance | 7.3 | 6.4 |
| Support Rating | 6.4 | 9.4 |
| In-Person Training | - | 7.6 |
| Online Training | - | 8.3 |
| Implementation Rating | 7.3 | 7.9 |
| Configurability | 4.5 | 7.9 |
| Contract Terms and Pricing Model | 4.5 | - |
| Ease of integration | 7.3 | 7.2 |
| Product Scalability | 4.5 | 9.1 |
| Professional Services | 4.5 | - |
| Vendor post-sale | 8.2 | 8.7 |
| Vendor pre-sale | 8.2 | 9.1 |