Freshchat vs. WATI.io
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 Freshchat | Score8.8 out of 10 | N/A | A solution to engage customers with smarter conversations on any channel, designed so support, marketing, sales, and even bots to have conversations at scale with customers. | $0 per month free for up to 10 agents |
 WATI.io | Score8.9 out of 10 | N/A | WATI is a SaaS platform that helps businesses communicate with their customers through customer engagement software built on WhatsApp’s Business API. With it, businesses can conduct personalized conversations, be accessible and engage with customers in real-time. | $49 per month |
| Freshchat | WATI.io | |||||||||||||||
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| Editions & Modules |
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| Offerings |
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| Entry-level Setup Fee | Optional | No setup fee | ||||||||||||||
| Additional Details | — | — | ||||||||||||||
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| Freshchat | WATI.io | |||||||||||||
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| Chat Analytics and Reports |
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| Freshchat | WATI.io | |
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| Likelihood to Recommend | 8.1 | 8.0 |
| Likelihood to Renew | 8.2 | - |
| Usability | 7.0 | - |
| Availability | 7.3 | - |
| Performance | 7.3 | - |
| Support Rating | 6.4 | - |
| Implementation Rating | 7.3 | - |
| Configurability | 4.5 | - |
| Contract Terms and Pricing Model | 4.5 | - |
| Ease of integration | 7.3 | - |
| Product Scalability | 4.5 | - |
| Professional Services | 4.5 | - |
| Vendor post-sale | 8.2 | - |
| Vendor pre-sale | 8.2 | - |