Freshdesk Contact Center vs. Grasshopper
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 Freshdesk Contact Center | Score6.9 out of 10 | N/A | Freshdesk Contact Center ( Formerly Freshcaller) is a call center software for startups and small teams. Fresh Contact Center aims to enable businesses / teams set-up and run a call center without spending a lot of time and money. It is suited for phone teams of size 1- 30. Users can create custom greeting texts based on specific call scenarios. The nested Interactive Voice Response (IVR) system allows the user to provide a detailed set of options to callers. The call queues… | $0 per agent/per month |
 Grasshopper | Score7.5 out of 10 | N/A | Grasshopper is an IP telephony business communication solution that provides companies with a toll-free or local phone number. It has both desktop and mobile applications and includes features such as custom greeting recording, call forwarding, call transfer, call reporting, and voicemail. | $18 per month for a single user |
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| Entry-level Setup Fee | Optional | No setup fee | ||||||||||||||
| Additional Details | — | 20% discount available for annual pricing. | ||||||||||||||
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| Cloud PBX |
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| Call Management |
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| Freshdesk Contact Center | Grasshopper | |
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| Likelihood to Recommend | 8.8 | 7.8 |
| Usability | 8.0 | 6.0 |
| Support Rating | 8.1 | 9.0 |