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Freshdesk Contact Center vs. NiCE CXone Mpower

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Freshdesk Contact Center

27 Reviews and Ratings

NiCE CXone Mpower

948 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Freshdesk Contact Center

    Score6.9 out of 10
    		N/AFreshdesk Contact Center ( Formerly Freshcaller) is a call center software for startups and small teams. Fresh Contact Center aims to enable businesses / teams set-up and run a call center without spending a lot of time and money. It is suited for phone teams of size 1- 30. Users can create custom greeting texts based on specific call scenarios. The nested Interactive Voice Response (IVR) system allows the user to provide a detailed set of options to callers. The call queues…

    $0

    per agent/per month

    NiCE CXone Mpower

    Score8.9 out of 10
    		N/ANICE CXone Mpower is a cloud-based contact center platform that manages customer interactions across multiple communication channels. It includes features such as automatic call distribution (ACD), interactive voice response (IVR), omnichannel routing, workforce optimization, feedback management, and interaction analytics.

    $71

    per month per user

    Pricing
    Freshdesk Contact CenterNiCE CXone Mpower
    Editions & Modules
    FREE
    $0
    per agent/per month
    Growth
    $15
    per agent/per ,billed annually
    Pro
    $39
    per agent/per month, billed annually
    Enterprise
    $69
    per agent/per month, billed annually
    CXone Mpower Digital Agent
    $71
    per month per user
    CXone Mpower Voice Agent
    $94
    per month per user
    CXone Mpower Omnichannel Agent
    $110
    per month per user
    CXone Mpower Essential Suite
    $135
    per month per user
    Cxone Mpower Core Suite
    $169
    per month per user
    CXone Mpower Complete Suite
    $209
    per month per user
    CXone Mpower Ultimate Suite
    $249
    per month per user
    Offerings
    Pricing Offerings
    Freshdesk Contact CenterNiCE CXone Mpower
    Free Trial
    YesYes
    Free/Freemium Version
    YesNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeOptionalNo setup fee
    Additional Details——
    More Pricing Information
    Features
    Freshdesk Contact CenterNiCE CXone Mpower
    Cloud PBX
    Comparison of Cloud PBX features of Freshdesk Contact Center and NiCE CXone Mpower
    Feature
    Freshdesk Contact Center
    8.9
    8 Ratings
    NiCE CXone Mpower
    -
    Ratings
    Hosted PBX9.06 Ratings00 Ratings
    Multi-level Interactive Voice Response (IVR)8.28 Ratings00 Ratings
    Call reports9.48 Ratings00 Ratings
    Directory of employee names9.27 Ratings00 Ratings
    Call Management
    Comparison of Call Management features of Freshdesk Contact Center and NiCE CXone Mpower
    Feature
    Freshdesk Contact Center
    8.9
    8 Ratings
    NiCE CXone Mpower
    -
    Ratings
    Answering rules8.58 Ratings00 Ratings
    Call recording9.08 Ratings00 Ratings
    Call park9.07 Ratings00 Ratings
    Call screening8.58 Ratings00 Ratings
    Message alerts9.47 Ratings00 Ratings
    VoIP system collaboration
    Comparison of VoIP system collaboration features of Freshdesk Contact Center and NiCE CXone Mpower
    Feature
    Freshdesk Contact Center
    9.6
    6 Ratings
    NiCE CXone Mpower
    -
    Ratings
    Audio conferencing9.66 Ratings00 Ratings
    Contact Center Software
    Comparison of Contact Center Software features of Freshdesk Contact Center and NiCE CXone Mpower
    Feature
    Freshdesk Contact Center
    -
    Ratings
    NiCE CXone Mpower
    9.4
    582 Ratings
    Agent dashboard00 Ratings9.2560 Ratings
    Validate callers00 Ratings9.6472 Ratings
    Outbound response00 Ratings9.5491 Ratings
    Call forwarding00 Ratings9.3444 Ratings
    Click-to-call (CTC)00 Ratings9.2404 Ratings
    Warm transfer00 Ratings9.8532 Ratings
    Predictive dialing00 Ratings9.6318 Ratings
    Interactive voice response00 Ratings9.5377 Ratings
    REST APIs00 Ratings9.3302 Ratings
    Call scripts00 Ratings9.2323 Ratings
    Call tracking00 Ratings9.5511 Ratings
    Multichannel integration00 Ratings9.3365 Ratings
    CRM software integration00 Ratings9.0366 Ratings
    Workforce Optimization (WFO)
    Comparison of Workforce Optimization (WFO) features of Freshdesk Contact Center and NiCE CXone Mpower
    Feature
    Freshdesk Contact Center
    -
    Ratings
    NiCE CXone Mpower
    9.4
    557 Ratings
    Inbound call routing00 Ratings9.5512 Ratings
    Omnichannel inbound routing00 Ratings9.1374 Ratings
    Recording00 Ratings9.6496 Ratings
    Quality management00 Ratings9.1481 Ratings
    Call analytics00 Ratings9.2487 Ratings
    Historical reporting00 Ratings9.4480 Ratings
    Live reporting00 Ratings9.4466 Ratings
    Customer surveys00 Ratings9.5300 Ratings
    Customer interaction analytics00 Ratings9.6320 Ratings
    User Ratings
    Freshdesk Contact CenterNiCE CXone Mpower
    Likelihood to Recommend
    8.8
    (9 ratings)
    9.7
    (614 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    10.0
    (28 ratings)
    Usability
    8.0
    (1 ratings)
    9.3
    (588 ratings)
    Availability
    -
    (0 ratings)
    8.5
    (10 ratings)
    Performance
    -
    (0 ratings)
    7.9
    (10 ratings)
    Support Rating
    8.1
    (3 ratings)
    9.1
    (7 ratings)
    In-Person Training
    -
    (0 ratings)
    8.7
    (6 ratings)
    Online Training
    -
    (0 ratings)
    8.4
    (8 ratings)
    Implementation Rating
    -
    (0 ratings)
    8.1
    (12 ratings)
    Configurability
    -
    (0 ratings)
    8.5
    (7 ratings)
    Ease of integration
    -
    (0 ratings)
    7.3
    (7 ratings)
    Product Scalability
    -
    (0 ratings)
    7.6
    (10 ratings)
    Vendor post-sale
    -
    (0 ratings)
    7.9
    (9 ratings)
    Vendor pre-sale
    -
    (0 ratings)
    7.9
    (9 ratings)