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Freshdesk Contact Center vs. RingEX

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Freshdesk Contact Center

    Score6.9 out of 10
    N/AFreshdesk Contact Center ( Formerly Freshcaller) is a call center software for startups and small teams. Fresh Contact Center aims to enable businesses / teams set-up and run a call center without spending a lot of time and money. It is suited for phone teams of size 1- 30. Users can create custom greeting texts based on specific call scenarios. The nested Interactive Voice Response (IVR) system allows the user to provide a detailed set of options to callers. The call queues…

    $0

    per agent/per month

    RingEX

    Score8.6 out of 10
    N/ARingEx is a cloud-based VoIP solution available via computer mobile application. It features video and audio conferencing, desktop phone rentals, collaboration tools, and integrations with other business applications. Plans are available on a monthly, per user subscription basis.

    $19.99

    per month

    Pricing
    Freshdesk Contact CenterRingEX
    Editions & Modules
    FREE
    $0
    per agent/per month
    Growth
    $15
    per agent/per ,billed annually
    Pro
    $39
    per agent/per month, billed annually
    Enterprise
    $69
    per agent/per month, billed annually
    Essentials (up to 20 users)
    $19.99
    per user/per month
    Standard
    $27.99
    per user/per month
    Premium
    $34.99
    per user/per month
    Ultimate
    $49.99
    per user/per month
    Offerings
    Pricing Offerings
    Freshdesk Contact CenterRingEX
    Free Trial
    YesYes
    Free/Freemium Version
    YesNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeOptionalNo setup fee
    Additional DetailsPricing above is per/month paid annually. Pricing increases when paid monthly. Essentials - $29.99/month (paid monthly) Standard - $37.99/month (paid monthly) Premium - $44.99/month (paid monthly) Ultimate - $59.99/month (paid monthly)
    More Pricing Information
    Community Pulse
    Freshdesk Contact CenterRingEX
    Considered Both Products
    Freshworks Inc
    No answer on this topic
    RingCentral
    Chose RingEX
    It had all what we wanted in a caller. The prices were reasonable and the service had been more or less at par. Never had a major issue with them and the call drops which we had couple of times were rectified within minutes so kudos to their support team.
    Incentivized
    Key User Insights
    Would buy again
    No answers on this topic
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    No answers on this topic
    Features
    Freshdesk Contact CenterRingEX
    Cloud PBX
    Comparison of Cloud PBX features of Freshdesk Contact Center and RingEX
    Feature
    Freshdesk Contact Center
    8.9
    8 Ratings
    RingEX
    8.5
    160 Ratings
    Hosted PBX9.06 Ratings8.487 Ratings
    Multi-level Interactive Voice Response (IVR)8.28 Ratings7.9118 Ratings
    Call reports9.48 Ratings8.5144 Ratings
    Directory of employee names9.27 Ratings9.3143 Ratings
    User templates00 Ratings8.4109 Ratings
    Call Management
    Comparison of Call Management features of Freshdesk Contact Center and RingEX
    Feature
    Freshdesk Contact Center
    8.9
    8 Ratings
    RingEX
    8.8
    169 Ratings
    Answering rules8.58 Ratings8.7154 Ratings
    Call recording9.08 Ratings9.2143 Ratings
    Call park9.07 Ratings8.5123 Ratings
    Call screening8.58 Ratings8.5134 Ratings
    Message alerts9.47 Ratings9.0159 Ratings
    VoIP system collaboration
    Comparison of VoIP system collaboration features of Freshdesk Contact Center and RingEX
    Feature
    Freshdesk Contact Center
    9.6
    6 Ratings
    RingEX
    8.9
    145 Ratings
    Audio conferencing9.66 Ratings9.4125 Ratings
    Video conferencing00 Ratings8.8110 Ratings
    Video screen sharing00 Ratings8.380 Ratings
    Instant messaging00 Ratings9.298 Ratings
    Mobile apps
    Comparison of Mobile apps features of Freshdesk Contact Center and RingEX
    Feature
    Freshdesk Contact Center
    -
    Ratings
    RingEX
    9.3
    146 Ratings
    Mobile app for iOS00 Ratings9.2128 Ratings
    Mobile app for Android00 Ratings9.3110 Ratings
    User Ratings
    Freshdesk Contact CenterRingEX
    Likelihood to Recommend
    8.8
    (9 ratings)
    8.5
    (180 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    8.9
    (15 ratings)
    Usability
    8.0
    (1 ratings)
    8.7
    (11 ratings)
    Availability
    -
    (0 ratings)
    9.3
    (110 ratings)
    Performance
    -
    (0 ratings)
    8.0
    (2 ratings)
    Support Rating
    8.1
    (3 ratings)
    5.3
    (28 ratings)
    In-Person Training
    -
    (0 ratings)
    7.3
    (1 ratings)
    Implementation Rating
    -
    (0 ratings)
    8.1
    (6 ratings)
    Configurability
    -
    (0 ratings)
    7.0
    (1 ratings)
    Contract Terms and Pricing Model
    -
    (0 ratings)
    1.0
    (1 ratings)
    Ease of integration
    -
    (0 ratings)
    9.0
    (1 ratings)
    Product Scalability
    -
    (0 ratings)
    10.0
    (2 ratings)
    Professional Services
    -
    (0 ratings)
    1.0
    (1 ratings)
    Vendor post-sale
    -
    (0 ratings)
    4.0
    (1 ratings)
    Vendor pre-sale
    -
    (0 ratings)
    8.0
    (1 ratings)