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Freshdesk Contact Center vs. Webex Calling

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Freshdesk Contact Center

27 Reviews and Ratings

Webex Calling

408 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Freshdesk Contact Center

    Score6.9 out of 10
    		N/AFreshdesk Contact Center ( Formerly Freshcaller) is a call center software for startups and small teams. Fresh Contact Center aims to enable businesses / teams set-up and run a call center without spending a lot of time and money. It is suited for phone teams of size 1- 30. Users can create custom greeting texts based on specific call scenarios. The nested Interactive Voice Response (IVR) system allows the user to provide a detailed set of options to callers. The call queues…

    $0

    per agent/per month

    Webex Calling

    Score8.7 out of 10
    		N/AWebex Calling is Cisco’s flagship cloud calling solution with over 12 million users worldwide. It delivers an enterprise-grade calling experience that enables customers to replace PBX hardware with a cloud calling solution. Webex Calling's connectivity and collaboration experience includes calling, meetings, messaging, contact center, and integrated devices.

    $17

    per month per user

    Pricing
    Freshdesk Contact CenterWebex Calling
    Editions & Modules
    FREE
    $0
    per agent/per month
    Growth
    $15
    per agent/per ,billed annually
    Pro
    $39
    per agent/per month, billed annually
    Enterprise
    $69
    per agent/per month, billed annually
    Webex Call
    $17
    per month per user
    Webex Suite: Meet + Call
    $25
    per month per user
    Webex Enterprise
    Contact Sales
    Cisco Unified Communications Manager
    Contact Sales
    Offerings
    Pricing Offerings
    Freshdesk Contact CenterWebex Calling
    Free Trial
    YesYes
    Free/Freemium Version
    YesNo
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeOptionalOptional
    Additional Details—Discount available for annual pricing.
    More Pricing Information
    Community Pulse
    Freshdesk Contact CenterWebex Calling
    Considered Both Products
    Freshworks Inc
    James Dilley
    System Administrator in Information Technology at FIS (Information Technology & Services, 10,001+ employees)
    Chose Freshdesk Contact Center
    The tool may be set up and operating in a couple of hours, and its implementation is straightforward. When we join up for the service, all we have to do is buy a phone number and load some money into our account, and we can start using the tool right away. After that point, …
    Incentivized
    Cisco
    No answer on this topic
    Key User Insights
    Would buy again
    No answers on this topic
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    No answers on this topic
    Features
    Freshdesk Contact CenterWebex Calling
    Cloud PBX
    Comparison of Cloud PBX features of Freshdesk Contact Center and Webex Calling
    Feature
    Freshdesk Contact Center
    8.9
    8 Ratings
    Webex Calling
    7.7
    153 Ratings
    Hosted PBX9.06 Ratings7.1115 Ratings
    Multi-level Interactive Voice Response (IVR)8.28 Ratings7.8104 Ratings
    Call reports9.48 Ratings00 Ratings
    Directory of employee names9.27 Ratings7.1145 Ratings
    Call Management
    Comparison of Call Management features of Freshdesk Contact Center and Webex Calling
    Feature
    Freshdesk Contact Center
    8.9
    8 Ratings
    Webex Calling
    7.5
    158 Ratings
    Answering rules8.58 Ratings7.3142 Ratings
    Call recording9.08 Ratings7.5136 Ratings
    Call park9.07 Ratings7.1131 Ratings
    Call screening8.58 Ratings7.4123 Ratings
    Message alerts9.47 Ratings8.4124 Ratings
    Business SMS/External Messaging00 Ratings7.810 Ratings
    Online Fax00 Ratings7.27 Ratings
    Voicemail Transcription00 Ratings7.215 Ratings
    VoIP system collaboration
    Comparison of VoIP system collaboration features of Freshdesk Contact Center and Webex Calling
    Feature
    Freshdesk Contact Center
    9.6
    6 Ratings
    Webex Calling
    -
    Ratings
    Audio conferencing9.66 Ratings00 Ratings
    Performance & Compatibility of Online Events Software
    Comparison of Performance & Compatibility of Online Events Software features of Freshdesk Contact Center and Webex Calling
    Feature
    Freshdesk Contact Center
    -
    Ratings
    Webex Calling
    8.3
    17 Ratings
    High quality audio00 Ratings8.216 Ratings
    High quality video00 Ratings8.516 Ratings
    Screen Sharing
    Comparison of Screen Sharing features of Freshdesk Contact Center and Webex Calling
    Feature
    Freshdesk Contact Center
    -
    Ratings
    Webex Calling
    8.6
    16 Ratings
    Desktop sharing00 Ratings8.616 Ratings
    Online Meetings / Events
    Comparison of Online Meetings / Events features of Freshdesk Contact Center and Webex Calling
    Feature
    Freshdesk Contact Center
    -
    Ratings
    Webex Calling
    7.3
    16 Ratings
    Calendar integration00 Ratings6.916 Ratings
    Meeting initiation00 Ratings6.915 Ratings
    Record meetings / events00 Ratings8.115 Ratings
    Online Events Collaboration
    Comparison of Online Events Collaboration features of Freshdesk Contact Center and Webex Calling
    Feature
    Freshdesk Contact Center
    -
    Ratings
    Webex Calling
    7.5
    14 Ratings
    Live chat00 Ratings7.514 Ratings
    Online Events Security
    Comparison of Online Events Security features of Freshdesk Contact Center and Webex Calling
    Feature
    Freshdesk Contact Center
    -
    Ratings
    Webex Calling
    8.2
    15 Ratings
    User authentication00 Ratings8.115 Ratings
    Participant roles & permissions00 Ratings8.315 Ratings
    Mobile apps
    Comparison of Mobile apps features of Freshdesk Contact Center and Webex Calling
    Feature
    Freshdesk Contact Center
    -
    Ratings
    Webex Calling
    8.4
    151 Ratings
    Mobile app for iOS00 Ratings8.4135 Ratings
    Mobile app for Android00 Ratings8.4123 Ratings
    Unified Communications Platform and Collaboration
    Comparison of Unified Communications Platform and Collaboration features of Freshdesk Contact Center and Webex Calling
    Feature
    Freshdesk Contact Center
    -
    Ratings
    Webex Calling
    7.1
    17 Ratings
    Centralized communications management00 Ratings7.616 Ratings
    Team messaging00 Ratings7.517 Ratings
    Team document sharing00 Ratings6.316 Ratings
    Call and meeting analytics00 Ratings6.917 Ratings
    User Ratings
    Freshdesk Contact CenterWebex Calling
    Likelihood to Recommend
    8.8
    (9 ratings)
    8.3
    (174 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    9.8
    (2 ratings)
    Usability
    8.0
    (1 ratings)
    9.1
    (4 ratings)
    Support Rating
    8.1
    (3 ratings)
    8.5
    (3 ratings)