TrustRadius: an HG Insights company

Freshdesk Omni vs. Gist

Save this comparison

Save this comparison

Freshdesk Omni

9 Reviews and Ratings

Gist

115 Reviews and Ratings

Add Product

Recommended Comparisons

    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Freshdesk Omni

    Score9.5 out of 10
    		N/AFreshdesk Omni is an AI-powered, comprehensive solution for offering customers seamless experiences today and in the future.

    $35

    per month per agent

    Gist

    Score9.5 out of 10
    		N/AGist is a unified marketing, sales, and support platform. It includes live chat, a help desk, knowledge base, email marketing, marketing automation, opt-in forms, and more.

    $29

    per month

    Pricing
    Freshdesk OmniGist
    Editions & Modules
    Growth
    $29
    per month (billed annually) per agent
    Pro
    $69
    per month (billed annually) per agent
    Enterprise
    $109
    per month (billed annually) per agent
    Professional
    $29.00
    per month
    Premium
    $99.00
    per month
    Offerings
    Pricing Offerings
    Freshdesk OmniGist
    Free Trial
    YesYes
    Free/Freemium Version
    NoYes
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Features
    Freshdesk OmniGist
    Incident and problem management
    Comparison of Incident and problem management features of Freshdesk Omni and Gist
    Feature
    Freshdesk Omni
    8.5
    1 Ratings
    Gist
    -
    Ratings
    Organize and prioritize service tickets9.11 Ratings00 Ratings
    Expert directory9.11 Ratings00 Ratings
    Subscription-based notifications7.31 Ratings00 Ratings
    Ticket creation and submission8.21 Ratings00 Ratings
    Ticket response9.11 Ratings00 Ratings
    Self Help Community
    Comparison of Self Help Community features of Freshdesk Omni and Gist
    Feature
    Freshdesk Omni
    9.1
    1 Ratings
    Gist
    -
    Ratings
    External knowledge base9.11 Ratings00 Ratings
    Internal knowledge base9.11 Ratings00 Ratings
    Multi-Channel Help
    Comparison of Multi-Channel Help features of Freshdesk Omni and Gist
    Feature
    Freshdesk Omni
    7.3
    1 Ratings
    Gist
    -
    Ratings
    Customer portal9.11 Ratings00 Ratings
    IVR7.31 Ratings00 Ratings
    Social integration4.51 Ratings00 Ratings
    Email support7.31 Ratings00 Ratings
    Help Desk CRM integration8.21 Ratings00 Ratings
    Chat Analytics and Reports
    Comparison of Chat Analytics and Reports features of Freshdesk Omni and Gist
    Feature
    Freshdesk Omni
    -
    Ratings
    Gist
    8.9
    2 Ratings
    Chat history and transcripts00 Ratings8.92 Ratings
    Chat reporting00 Ratings8.92 Ratings
    Chat and web analytics00 Ratings8.92 Ratings
    User Ratings
    Freshdesk OmniGist
    Likelihood to Recommend
    7.3
    (1 ratings)
    9.5
    (112 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    8.2
    (2 ratings)
    Usability
    8.2
    (1 ratings)
    6.7
    (4 ratings)
    Support Rating
    -
    (0 ratings)
    8.6
    (9 ratings)