TrustRadius: an HG Insights company

Save this comparison

Save this comparison

Add Product

Recommended Comparisons

    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Freshdesk Omni

    Score9.5 out of 10
    N/AFreshdesk Omni is an AI-powered, comprehensive solution for offering customers seamless experiences today and in the future.

    $35

    per month per agent

    Gorgias

    Score8.5 out of 10
    N/AGorgias is a Conversational AI platform for ecommerce used to drive sales and resolves support inquiries. Built for Shopify but featuring integrations for WooCommerce, BigCommerce, Magento, and PrestaShop.

    $60

    per month Up to 350 mothly tickets

    Pricing
    Freshdesk OmniGorgias
    Editions & Modules
    Growth
    $29
    per month (billed annually) per agent
    Pro
    $69
    per month (billed annually) per agent
    Enterprise
    $109
    per month (billed annually) per agent
    Starter
    $10
    per month 50 monthly tickets
    Basic
    $50
    per month 300 monthly tickets
    Pro
    $300
    per month 2,000 monthly tickets
    Advanced
    $750
    per month 5,000 monthly tickets
    Enterprise
    Custom Pricing
    Custom ticket volume
    Offerings
    Pricing Offerings
    Freshdesk OmniGorgias
    Free Trial
    YesYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details—Discount available for annual billing. Additional cost for automated ticket handling.
    More Pricing Information
    Community Pulse
    Freshdesk OmniGorgias
    Considered Both Products
    Freshworks Inc
    Chose Freshdesk Omni
    Freshdesk was a better option for us in terms of price/performance standards. Its centralized system provides more suitable work load for our teams. The collaboration between the teams is very helpful.
    Incentivized
    Gorgias
    No answer on this topic
    Key User Insights
    Would buy again
    No answers on this topic
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    No answers on this topic
    Features
    Freshdesk OmniGorgias
    Incident and problem management
    Comparison of Incident and problem management features of Freshdesk Omni and Gorgias
    Feature
    Freshdesk Omni
    8.5
    1 Ratings
    Gorgias
    9.5
    2 Ratings
    Organize and prioritize service tickets9.11 Ratings9.02 Ratings
    Expert directory9.11 Ratings9.02 Ratings
    Subscription-based notifications7.31 Ratings10.02 Ratings
    Ticket creation and submission8.21 Ratings10.02 Ratings
    Ticket response9.11 Ratings10.02 Ratings
    ITSM collaboration and documentation00 Ratings9.01 Ratings
    Self Help Community
    Comparison of Self Help Community features of Freshdesk Omni and Gorgias
    Feature
    Freshdesk Omni
    9.1
    1 Ratings
    Gorgias
    10.0
    2 Ratings
    External knowledge base9.11 Ratings10.02 Ratings
    Internal knowledge base9.11 Ratings10.02 Ratings
    Multi-Channel Help
    Comparison of Multi-Channel Help features of Freshdesk Omni and Gorgias
    Feature
    Freshdesk Omni
    7.3
    1 Ratings
    Gorgias
    10.0
    2 Ratings
    Customer portal9.11 Ratings10.02 Ratings
    IVR7.31 Ratings10.02 Ratings
    Social integration4.51 Ratings10.02 Ratings
    Email support7.31 Ratings10.02 Ratings
    Help Desk CRM integration8.21 Ratings10.02 Ratings
    User Ratings
    Freshdesk OmniGorgias
    Likelihood to Recommend
    7.3
    (1 ratings)
    9.0
    (2 ratings)
    Usability
    8.2
    (1 ratings)
    10.0
    (1 ratings)