Freshdesk Omni vs. LiveAgent
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 Freshdesk Omni | Score9.5 out of 10 | N/A | Freshdesk Omni is an AI-powered, comprehensive solution for offering customers seamless experiences today and in the future. | $35 per month per agent |
 LiveAgent | Score9.7 out of 10 | Small Businesses (1-50 employees) | LiveAgent is a help desk software designed to help users bring personalization to customer interactions. LiveAgent presents an omnichannel universal inbox, real-time live chat, built-in call center, and a customer service portal. It offers customer segmentation, automation, built-in CRM, and an analytics package, as well as gamification features, ultimately containing are over 180+ help desk features, and 200+ integrations. The solution boasts users among companies like BMW, Yamaha,… | $15 per month per seat |
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| Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
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| Freshdesk Omni | LiveAgent | |
|---|---|---|
| Likelihood to Recommend | 7.3 | 8.0 |
| Likelihood to Renew | - | 9.3 |
| Usability | 8.2 | 8.0 |
| Support Rating | - | 9.3 |
| Implementation Rating | - | 9.1 |