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Freshdesk Omni vs. Microsoft Dynamics 365 Customer Service

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Freshdesk Omni

9 Reviews and Ratings

Microsoft Dynamics 365 Customer Service

20 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Freshdesk Omni

    Score9.5 out of 10
    		N/AFreshdesk Omni is an AI-powered, comprehensive solution for offering customers seamless experiences today and in the future.

    $35

    per month per agent

    Microsoft Dynamics 365 Customer Service

    Score6.4 out of 10
    		N/AMicrosoft Dynamics 365 Customer Service is designed to create positive experiences through any channel and on any device to exceed customer expectations.

    $50

    per month per user

    Pricing
    Freshdesk OmniMicrosoft Dynamics 365 Customer Service
    Editions & Modules
    Growth
    $29
    per month (billed annually) per agent
    Pro
    $69
    per month (billed annually) per agent
    Enterprise
    $109
    per month (billed annually) per agent
    Dynamics 365 Customer Service Professional
    $50
    per month per user
    Add-In - Chat
    $60
    per month per user
    Dynamics 365 Customer Service Enterprise
    $105
    per month per user
    Dynamics 365 Customer Service Premium
    $195
    per month per user
    Offerings
    Pricing Offerings
    Freshdesk OmniMicrosoft Dynamics 365 Customer Service
    Free Trial
    YesNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Features
    Freshdesk OmniMicrosoft Dynamics 365 Customer Service
    Incident and problem management
    Comparison of Incident and problem management features of Freshdesk Omni and Microsoft Dynamics 365 Customer Service
    Feature
    Freshdesk Omni
    8.5
    1 Ratings
    Microsoft Dynamics 365 Customer Service
    8.5
    2 Ratings
    Organize and prioritize service tickets9.11 Ratings10.02 Ratings
    Expert directory9.11 Ratings8.02 Ratings
    Subscription-based notifications7.31 Ratings10.01 Ratings
    Ticket creation and submission8.21 Ratings10.02 Ratings
    Ticket response9.11 Ratings10.02 Ratings
    ITSM collaboration and documentation00 Ratings3.02 Ratings
    Self Help Community
    Comparison of Self Help Community features of Freshdesk Omni and Microsoft Dynamics 365 Customer Service
    Feature
    Freshdesk Omni
    9.1
    1 Ratings
    Microsoft Dynamics 365 Customer Service
    5.5
    2 Ratings
    External knowledge base9.11 Ratings3.02 Ratings
    Internal knowledge base9.11 Ratings8.02 Ratings
    Multi-Channel Help
    Comparison of Multi-Channel Help features of Freshdesk Omni and Microsoft Dynamics 365 Customer Service
    Feature
    Freshdesk Omni
    7.3
    1 Ratings
    Microsoft Dynamics 365 Customer Service
    7.8
    2 Ratings
    Customer portal9.11 Ratings8.02 Ratings
    IVR7.31 Ratings5.02 Ratings
    Social integration4.51 Ratings8.02 Ratings
    Email support7.31 Ratings10.02 Ratings
    Help Desk CRM integration8.21 Ratings8.02 Ratings
    User Ratings
    Freshdesk OmniMicrosoft Dynamics 365 Customer Service
    Likelihood to Recommend
    7.3
    (1 ratings)
    10.0
    (2 ratings)
    Usability
    8.2
    (1 ratings)
    10.0
    (1 ratings)