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Freshdesk Omni vs. Web+Center

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Freshdesk Omni

    Score9.5 out of 10
    N/AFreshdesk Omni is an AI-powered, comprehensive solution for offering customers seamless experiences today and in the future.

    $35

    per month per agent

    Web+Center

    Score8 out of 10
    Enterprise companies (1,001+ employees)
    Web+Center is a suite of open source, web-based help desk applications that run onsite or in the cloud and support all browser-based devices, including PCs, Macs, smart phones and tablets. With access to 100% of the source code, organizations can create the ideal customized solution for their unique business needs for applications such as IT help desk, customer support, asset tracking and facilities management. According to the vendor, community colleges, hospitals, small businesses,…

    $25

    Per User per Month

    Pricing
    Freshdesk OmniWeb+Center
    Editions & Modules
    Growth
    $29
    per month (billed annually) per agent
    Pro
    $69
    per month (billed annually) per agent
    Enterprise
    $109
    per month (billed annually) per agent
    Cloud Hosted
    $25
    Per User per Month
    Small business Edition
    $400
    3 techs license + 1 yr support
    Cloud Hosted - Unlimited Techs
    $1,000
    Per Month [Unlimited Users]
    Enterprise Edition
    $1,700
    10 Tech Enterprise Edition
    $6,000
    10 techs license + 1 year support
    Unlimited tech licenses
    $18,000
    Unlimited tech license + 1 yr support
    Offerings
    Pricing Offerings
    Freshdesk OmniWeb+Center
    Free Trial
    YesYes
    Free/Freemium Version
    NoYes
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details
    More Pricing Information
    Features
    Freshdesk OmniWeb+Center
    Incident and problem management
    Comparison of Incident and problem management features of Freshdesk Omni and Web+Center
    Feature
    Freshdesk Omni
    8.5
    1 Ratings
    Web+Center
    8.6
    2 Ratings
    Organize and prioritize service tickets9.11 Ratings10.02 Ratings
    Expert directory9.11 Ratings7.01 Ratings
    Subscription-based notifications7.31 Ratings7.01 Ratings
    Ticket creation and submission8.21 Ratings10.02 Ratings
    Ticket response9.11 Ratings10.02 Ratings
    ITSM collaboration and documentation00 Ratings7.42 Ratings
    Self Help Community
    Comparison of Self Help Community features of Freshdesk Omni and Web+Center
    Feature
    Freshdesk Omni
    9.1
    1 Ratings
    Web+Center
    8.7
    2 Ratings
    External knowledge base9.11 Ratings8.42 Ratings
    Internal knowledge base9.11 Ratings9.02 Ratings
    Multi-Channel Help
    Comparison of Multi-Channel Help features of Freshdesk Omni and Web+Center
    Feature
    Freshdesk Omni
    7.3
    1 Ratings
    Web+Center
    9.7
    2 Ratings
    Customer portal9.11 Ratings9.52 Ratings
    IVR7.31 Ratings00 Ratings
    Social integration4.51 Ratings00 Ratings
    Email support7.31 Ratings9.52 Ratings
    Help Desk CRM integration8.21 Ratings10.01 Ratings
    User Ratings
    Freshdesk OmniWeb+Center
    Likelihood to Recommend
    7.3
    (1 ratings)
    9.0
    (2 ratings)
    Usability
    8.2
    (1 ratings)
    -
    (0 ratings)