TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Freshdesk

    Score8.7 out of 10
    N/AFreshdesk is a cloud-based customer service software that helps businesses of all sizes to deliver customer support. Freshdesk converts requests coming in via email, web, phone, chat, and social into tickets, and unifies ticket resolution across channels. Additionally, Freshdesk lets the user automate workflows, provide self-service, manage SLAs, and measure metrics, to stay on top of customer support. Freshdesk also offers out-of-the-box features like an AI-powered support chatbot,…

    $0

    Up to 2 agents

    Gist

    Score9.5 out of 10
    N/AGist is a unified marketing, sales, and support platform. It includes live chat, a help desk, knowledge base, email marketing, marketing automation, opt-in forms, and more.

    $29

    per month

    Pricing
    FreshdeskGist
    Editions & Modules
    Free
    $0
    Up to 2 agents
    Growth
    $15
    per month (billed annually) per agent
    Pro
    $49
    per month (billed annually) per agent
    Enterprise
    $79
    per month (billed annually) per agent
    Professional
    $29.00
    per month
    Premium
    $99.00
    per month
    Offerings
    Pricing Offerings
    FreshdeskGist
    Free Trial
    YesYes
    Free/Freemium Version
    YesYes
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details
    More Pricing Information
    Community Pulse
    FreshdeskGist
    Considered Both Products
    Freshworks Inc
    No answer on this topic
    Gist
    Chose Gist
    Gist is better because easy of use and pricing. Hands down. It has an unbeatable cost-benefit ratio. Customer service has been with us since we started using it. That's great. For us, shortcomings such as no CRM are manageable. We like its front end appearance and customization …
    Incentivized
    Key User Insights
    Would buy again
    No answers on this topic
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    No answers on this topic
    Features
    FreshdeskGist
    Incident and problem management
    Comparison of Incident and problem management features of Freshdesk and Gist
    Feature
    Freshdesk
    8.6
    174 Ratings
    Gist
    -
    Ratings
    Organize and prioritize service tickets9.2170 Ratings00 Ratings
    Expert directory8.0115 Ratings00 Ratings
    Subscription-based notifications8.43 Ratings00 Ratings
    ITSM collaboration and documentation7.64 Ratings00 Ratings
    Ticket creation and submission9.0170 Ratings00 Ratings
    Ticket response9.3170 Ratings00 Ratings
    Self Help Community
    Comparison of Self Help Community features of Freshdesk and Gist
    Feature
    Freshdesk
    8.0
    156 Ratings
    Gist
    -
    Ratings
    External knowledge base8.1142 Ratings00 Ratings
    Internal knowledge base8.0145 Ratings00 Ratings
    Multi-Channel Help
    Comparison of Multi-Channel Help features of Freshdesk and Gist
    Feature
    Freshdesk
    8.3
    165 Ratings
    Gist
    -
    Ratings
    Customer portal7.5141 Ratings00 Ratings
    IVR8.251 Ratings00 Ratings
    Social integration8.587 Ratings00 Ratings
    Email support9.4164 Ratings00 Ratings
    Help Desk CRM integration7.8101 Ratings00 Ratings
    Chat Analytics and Reports
    Comparison of Chat Analytics and Reports features of Freshdesk and Gist
    Feature
    Freshdesk
    -
    Ratings
    Gist
    8.9
    2 Ratings
    Chat history and transcripts00 Ratings8.92 Ratings
    Chat reporting00 Ratings8.92 Ratings
    Chat and web analytics00 Ratings8.92 Ratings
    User Ratings
    FreshdeskGist
    Likelihood to Recommend
    8.7
    (241 ratings)
    9.5
    (112 ratings)
    Likelihood to Renew
    8.0
    (21 ratings)
    8.2
    (2 ratings)
    Usability
    8.0
    (41 ratings)
    6.7
    (4 ratings)
    Availability
    4.6
    (5 ratings)
    -
    (0 ratings)
    Performance
    5.5
    (5 ratings)
    -
    (0 ratings)
    Support Rating
    7.6
    (39 ratings)
    8.6
    (9 ratings)
    In-Person Training
    8.2
    (1 ratings)
    -
    (0 ratings)
    Online Training
    8.1
    (2 ratings)
    -
    (0 ratings)
    Implementation Rating
    8.6
    (171 ratings)
    -
    (0 ratings)
    Configurability
    5.4
    (6 ratings)
    -
    (0 ratings)
    Contract Terms and Pricing Model
    6.4
    (4 ratings)
    -
    (0 ratings)
    Ease of integration
    7.6
    (5 ratings)
    -
    (0 ratings)
    Product Scalability
    5.5
    (5 ratings)
    -
    (0 ratings)
    Professional Services
    6.4
    (1 ratings)
    -
    (0 ratings)
    Vendor post-sale
    6.8
    (4 ratings)
    -
    (0 ratings)
    Vendor pre-sale
    6.9
    (4 ratings)
    -
    (0 ratings)