Freshsales vs. Pipedrive

Freshsales

Pipedrive

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Freshsales	Score 8.7 out of 10	N/A	Freshsales is a sales force automation solution for sales teams. It provides features that help salespeople to attract quality leads, engage in contextual conversations, drive deals with AI-powered insights, and nurture customer relationships. With built-in email, phone, chat, and telephony, Freshsales gives sales teams more time for selling by automating the sales process. It includes Freddy AI, salespeople can get insights into the best deals to go after and what actions to take and predict…	$11 per month per user
Pipedrive	Score 8.5 out of 10	N/A	Pipedrive is a customer relationship management (CRM) software built to help small teams to drive sales.	$24 per month per seat

Pricing

Freshsales

Pipedrive

Editions & Modules

Growth: $11
per month per user
Pro: $47
per month per user
Enterprise: $71
per month per user

Essential: $24
per month per seat
Advanced: $49
per month per seat
Professional: $69
per month per seat
Power: $79
per month per seat
Enterprise: $129
per month per seat

Offerings

Pricing Offerings
Freshsales	Pipedrive
Free Trial
Yes	Yes
Free/Freemium Version
Yes	No
Premium Consulting/Integration Services
No	No

Entry-level Setup Fee

No setup fee

Additional Details

A discount is offered for annual billing.

Monthly plans are available. The Essentials monthly plan at $24 per month.

More Pricing Information

Community Pulse
	Freshsales	Pipedrive
Considered Both Products	Freshsales Verified User Anonymous Chose Freshsales HubSpot CRM and Zoho CRM Incentivized Helpful? Verified User Anonymous Chose Freshsales There is a bit of learning curve required for SugarCRM and Microsoft Dynamics. Also, admin activities are not easy to navigate and understood, wherein it is very simplified, easy to learn in the case of Freshsales. Incentivized Helpful? Verified User Anonymous Chose Freshsales Freshworks CRM provides more user tools, whereas Zoho CRM is more of a database. Freshworks CRM is more interactive with reporting, task reminders, deal stage flow charts and more to keep clients better organized and moving through the sales process. Zoho CRM did not meet all … Incentivized Helpful? Verified User Anonymous Chose Freshsales It's Was Quite easy to implement accross the organization which was not the Case with Microsoft dynamics. It is used Much efficiently with the Mobile and Transparency among the different departments was Clear. Incentivized Helpful? Immanuel Chiplin Sam S Senior executive - Business Development Chose Freshsales Freshworks CRM looks fresh (No pun intended) and feels 3 dimensional. Zoho CRM is good too, but I'd recommend Freshworks for its pricing and how customizable it is. You get immediate assistance from the Freshworks team and is just a click away. You also get faster response on … Incentivized Helpful? Verified User Anonymous Chose Freshsales What sold me was the ability to integrated the sales engagement with the CRM to have everything in one place. Incentivized Helpful? Verified User Anonymous Chose Freshsales We are a smaller company and simply were not seeing the value in what we were paying Salesforce. We needed a robust opportunity and lead management system that was affordable and [Freshworks CRM (formerly Freshsales)] has provided us with that. We are now able to track leads, … Incentivized Helpful? Mark Kosier CIO (Chief Information Officer) Chose Freshsales Zoho CRM Salesforce Incentivized Helpful? Brandon Howard Owner Chose Freshsales I haven't used Hubspot or Salesforce myself, but I compared the pricing and as you scale up both of those other services are overpriced compared to Freshsales. Once you get started with a CRM it's very difficult to switch, so I recommend starting with Freshsales so you can … Incentivized Helpful? Verified User Anonymous Chose Freshsales For what we needed, Microsoft's product wasn't even close. Terribly expensive, difficult to set up and maintain. Incentivized Helpful? Renan Otero Sales Engineer \| Co-Fouder Chose Freshsales Price, special offers Support in our local place via partners Simplicity of use Incentivized Helpful? Ravikant Tiwari Co-Founder and Managing Partner Chose Freshsales Zoho CRM: very very slow and cumbersome to use Salesforce: It is a giant with a lot of features, but very complicated for an SMB HubSpot: Lacks lots of advanced features that Freshsales has Incentivized Helpful? Prashant Choudhary Business Development Manager Chose Freshsales Freshsales stacks up almost at the same pricing and feature set but does fall short in 3rd party API integration as compared to several of the above listed software, but is still the only one available free of cost entirely if a small firm or a startup requires itself not to … Incentivized Helpful? Verified User Anonymous Chose Freshsales Freshsales was better than all the above for us but tied with Zoho. Zoho won because of its countless add-on apps, not because of price. However, price-wise, it was better than all the rest for what you get with Freshsales. For us, the main benefit of Freshsales was … Incentivized Helpful? Jose Adan Ortiz Sales Engineer Chose Freshsales Definitely, with Salesforce, you can obtain a lot more integrations, reports, customizations, but Freshsales can assure the control of your sales targets perfectly for one-third of the SalesForce price. Incentivized Helpful? EW Ellie Wilkinson Senior Internet Marketing Manager Chose Freshsales Freshsales is more cost-effective and easier to navigate than salesforce. It also doesn’t punish you for growing from a startup to SME (salesforce prices quadruple when you go into the next bracket of users). On top of this, the support from Freshsales is brilliant, and you can … Incentivized Helpful? Josh Musson ISR Chose Freshsales I think there isn't really a comparison. Freshsales was the clear winner when it came to choosing our CRM. From a cost to benefit ratio, it just wasn't an option to go with anything else. It is the most used application within our company. We do a Freshsales clean up every … Incentivized Helpful? Dan Styklunas Founder and Creative Director Chose Freshsales Freshsales had more features, especially the ability to do email campaigns, which was a key feature for me. That was a deal-breaker. Pipedrive had a nice UI and was easy to use, but it was mostly focused on pipeline management, so overall it lacked many of the features found in … Incentivized Helpful? Verified User Anonymous Chose Freshsales I haven't used other products. We are currently very happy with FreshSales. Incentivized Helpful? JT Jithin TK Operations Engineer Chose Freshsales Recommendations from people are why we switched. Incentivized Helpful? Verified User Anonymous Chose Freshsales Zoho CRM Incentivized Helpful? Jeffin Idiculla IT Specialist Chose Freshsales The Best Customer Support that's why we went with Freshsales. Incentivized Helpful? Verified User Anonymous Chose Freshsales It's definitely a good platform for companies with a manageable sales team size. Incentivized Helpful? CA Ch Avinash Associate- Sales & Marketing Chose Freshsales We chose Freshsales for the Email campaign and tracking feature, the ease of product managing, and pricing. Incentivized Helpful? Verified User Anonymous Chose Freshsales Freshsales is easier to use and cheaper. Incentivized Helpful?	Pipedrive Verified User Anonymous Chose Pipedrive Salesforce is more complex, visually Pipedrive is easier to look at at a glance to see where your opportunities fall in the stages in your funnel; whereas salesforce is not as visually appealing. Pipedrive is better for smaller businesses and more price effective than some of … Incentivized Helpful? Aviva Rosman Co-Founder and COO Chose Pipedrive Hubspot is more complex with more functionality, Pipedrive is easier and more straightforward to use. Incentivized Helpful? Verified User Anonymous Chose Pipedrive Much easier setup and use on basic level. Incentivized Helpful? Verified User Anonymous Chose Pipedrive The reporting tools with Pipedrive are immensely more advanced and customizable than Clio Grow. We are able to adjust and tweak the reports to make sense for our firm specifically whereas with Clio Grow, you were sort of stuck with the default reports. Pipedrive beats Clio Grow … Incentivized Helpful? Verified User Anonymous Chose Pipedrive Asana is much better for task management and to-do lists. Also, it has a great calendar feature. Incentivized Helpful? Adam Tuchscherer Sales/Finance Exec Chose Pipedrive Overall compared to SFDC and other CRM tools Pipedrive stacks up very well when it comes to ease of use and usability. It needs a bit better more robust reporting compared to some of the other tools. But for the cost and value provides I'd rank Pipedrive very highly in … Incentivized Helpful? Verified User Anonymous Chose Pipedrive Pipedrive has a simpler interface and focuses on sales initiatives rather than digital marketing efforts which is something that our sales team needs. Pipedrive offers a good level of flexibility when it comes to customizations and they are always open to adding new features. Incentivized Helpful? Adil Khan Robin Front-end Developer\| Team Lead Chose Pipedrive Pipedrive has an excellent UI, email tracking features, and the ability to display contact information and notes about each individual. It allows us to integrate other systems with a high degree of automation, which is crucial to our workflow. Easy to pick up and use, with … Incentivized Helpful? Verified User Anonymous Chose Pipedrive We switched from Microsoft Dynamics to Pipedrive because Pipedrive was more cost effective and gave us more control over the custom fields we could make that applied directly to our company. It also was a much easier software to navigate and the sales team was using it a lot … Incentivized Helpful? WO Weronika Oesterreicher Account Director Chose Pipedrive Pipedrive's integrations are so much better. Pipedrive has a much better user interface, the email tracking functionality is very handy, Pipedrive has a better interface in displaying people's contact details and our notes on them, and most importantly, Pipedrive allows us to … Incentivized Helpful? Verified User Anonymous Chose Pipedrive It is easier to use and more specific. I think HubSpot has a lot and can be overwhelming or confusing at the start. It is cheaper, and the automation is easier to configure. I think it is a better option to start with Pipedrive software. Try it and check for yourself. Incentivized Helpful? Mark Rueckert Sales Director Chose Pipedrive Pipedrive is less complex and far more affordable. It is missing some of the marketing tools (email marketing, adspend tracking, etc.) But for a small team this tool is far superior. It cuts out the fluff and focuses on helping you manage a pipeline. And the cost is a million … Incentivized Helpful? Verified User Anonymous Chose Pipedrive Better integrations, dashboards, reporting, and tasks Incentivized Helpful? Jack Mattheus Human Resources Management Chose Pipedrive The difference between this CMR software and similar ones is that Pipedrive is much more complete in terms of features that can be exercised in different job roles such as consulting, human resources management and marketing. Incentivized Helpful? Verified User Anonymous Chose Pipedrive Capsule CRM Incentivized Helpful? Verified User Anonymous Chose Pipedrive Pipeline Deals - prior to Pipedrive we tested Pipeline Deals. these two products are similar as in they are made for small/mid-sized businesses. We felt that Pipedrive was more intuitive and easier for our companies needs. The deal tracking was a real decision-maker for us. … Incentivized Helpful? Verified User Anonymous Chose Pipedrive I much prefer the interface of Pipedive when compared to Zoho. Much more user friendly and the team is always readily available when we need them. Pipedrive allowed for many custom integrations to be added, as Zoho was a tad more complicated to manipulate. We would not go back … Incentivized Helpful? Verified User Anonymous Chose Pipedrive Pipedrive is much more intuitive, fast, easy to understand and to keep tracking, BUT, it's not as customizable, as good for marketing automation, it doesn't use AI. Salesforce was the most customizable CRM I ever used, that was amazing, we could adapt to every business, but the … Incentivized Helpful? Verified User Anonymous Chose Pipedrive I have not used products similar to Pipedrive. Incentivized Helpful? ER Edgar Romero Director of Sales Chose Pipedrive Pipedrive stands ahead of SugarCRM in its ease of use, its simplicity and zero overhead information that is not needed in order to manage your leads. Pipedrive is our preferred tool since it has everything you would really need is a pretty simple, clean, and easy to use and … Incentivized Helpful? Verified User Anonymous Chose Pipedrive Pipedrive was being used by a sister company and recommended. Not sure how a one on one trial would go. I like Outlook for email and Pipedrive is weak when synching with Outlook Incentivized Helpful? TB Timothy Berman Innovation Manager Chose Pipedrive Pipedrive is extremely lightweight, but extremely powerful as you get deeper into it. My 61 year old father will use it, when he won't even use email on desktop. Pipedrive is inexpensive and easy to adopt. It's also easy to adapt, adding custom fields, deal stages, and other … Incentivized Helpful? Stephen Steinberg Founder Chose Pipedrive Pipedrive is extremely simple with the pipeline management, but more time-consuming than necessary for even simpler tasks like browsing through contacts or organizations, and especially making changes to those contacts or organizations. If they were able to make it so that you … Incentivized Helpful? Brett Eskelson VP of Sales Chose Pipedrive Pipedrive is nowhere near as capable as Salesforce, but it's also much easier to manage. I think of Pipedrive as a simple version CRM that is good for managing inbound lead's interests in an organized way. When you have a larger sales structure with different components and … Incentivized Helpful? SM Shannon McNamara Digital Marketing Chose Pipedrive Pipedrive was the best option for our company because the price is right for a small company! Before Pipedrive, we were just tracking sales in excel spreadsheets, and Pipedrive I believe is the next best step if you want to graduate from spreadsheets, but not take your company … Incentivized Helpful?

Features

Freshsales

Pipedrive

Sales Force Automation

Comparison of Sales Force Automation features of Product A and Product B
	Freshsales 10.0 Ratings 26% above category average	Pipedrive 6.7 Ratings 14% below category average
Customer data management / contact management	10.00 Ratings	7.60 Ratings
Workflow management	10.00 Ratings	5.70 Ratings
Territory management	10.00 Ratings	6.00 Ratings
Opportunity management	10.00 Ratings	8.30 Ratings
Integration with email client (e.g., Outlook or Gmail)	10.00 Ratings	7.90 Ratings
Quote & order management	10.00 Ratings	5.00 Ratings
Interaction tracking	10.00 Ratings	8.00 Ratings
Channel / partner relationship management	10.00 Ratings	6.70 Ratings
Contract management	00 Ratings	5.00 Ratings

Marketing Automation

Comparison of Marketing Automation features of Product A and Product B
	Freshsales 10.0 Ratings 27% above category average	Pipedrive 6.1 Ratings 22% below category average
Lead management	10.00 Ratings	5.70 Ratings
Email marketing	10.00 Ratings	6.50 Ratings

CRM Project Management

Comparison of CRM Project Management features of Product A and Product B
	Freshsales 10.0 Ratings 27% above category average	Pipedrive 6.0 Ratings 24% below category average
Task management	10.00 Ratings	7.70 Ratings
Reporting	10.00 Ratings	6.20 Ratings
Billing and invoicing management	00 Ratings	4.10 Ratings

CRM Reporting & Analytics

Comparison of CRM Reporting & Analytics features of Product A and Product B
	Freshsales 10.0 Ratings 28% above category average	Pipedrive 6.9 Ratings 9% below category average
Forecasting	10.00 Ratings	6.40 Ratings
Pipeline visualization	10.00 Ratings	8.10 Ratings
Customizable reports	10.00 Ratings	6.20 Ratings

Customization

Comparison of Customization features of Product A and Product B
	Freshsales 7.0 Ratings 7% below category average	Pipedrive 4.8 Ratings 44% below category average
Custom fields	6.00 Ratings	5.50 Ratings
Custom objects	5.00 Ratings	6.10 Ratings
API for custom integration	10.00 Ratings	6.70 Ratings
Scripting environment	00 Ratings	1.00 Ratings

Security

Comparison of Security features of Product A and Product B
	Freshsales 10.0 Ratings 18% above category average	Pipedrive 5.9 Ratings 34% below category average
Single sign-on capability	10.00 Ratings	6.10 Ratings
Role-based user permissions	10.00 Ratings	5.70 Ratings

Platform

Comparison of Platform features of Product A and Product B
	Freshsales 9.0 Ratings 20% above category average	Pipedrive 7.5 Ratings 2% above category average
Mobile access	9.00 Ratings	7.50 Ratings

Customer Service & Support

Comparison of Customer Service & Support features of Product A and Product B
	Freshsales - Ratings	Pipedrive 2.9 Ratings 89% below category average
Case management	00 Ratings	4.70 Ratings
Call center management	00 Ratings	1.10 Ratings
Help desk management	00 Ratings	3.10 Ratings

Social CRM

Comparison of Social CRM features of Product A and Product B
	Freshsales - Ratings	Pipedrive 1.1 Ratings 148% below category average
Social data	00 Ratings	1.10 Ratings
Social engagement	00 Ratings	1.10 Ratings

Integrations with 3rd-party Software

Comparison of Integrations with 3rd-party Software features of Product A and Product B
	Freshsales - Ratings	Pipedrive 3.6 Ratings 68% below category average
Marketing automation	00 Ratings	3.60 Ratings
Compensation management	00 Ratings	3.50 Ratings

Best Alternatives
	Freshsales	Pipedrive
Small Businesses	Salesmate Score 10.0 out of 10	Salesmate Score 10.0 out of 10
Medium-sized Companies	Creatio Score 9.7 out of 10	Creatio Score 9.7 out of 10
Enterprises	Creatio Score 9.7 out of 10	Creatio Score 9.7 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	Freshsales	Pipedrive
Likelihood to Recommend	10.0 (0 ratings)	7.6 (0 ratings)
Likelihood to Renew	- (0 ratings)	8.0 (0 ratings)
Usability	10.0 (0 ratings)	9.6 (0 ratings)
Availability	- (0 ratings)	8.2 (0 ratings)
Support Rating	7.0 (0 ratings)	8.5 (0 ratings)
Implementation Rating	- (0 ratings)	8.2 (0 ratings)

User Testimonials
	Freshsales	Pipedrive
Likelihood to Recommend	Generally speaking for small to mid sized team I really cannot recommend it enough. It has an excellent feature set, good amount of integrations, fairly customisable and backed by solid support. And the pricing is very competitive too. I feel like if your team is larger than that, you might want to look at other alternatives but for teams that size, its really perfect. Incentivized Verified User Anonymous Read full review	Pipedrive's lead management features are top-notch, particularly the ability to automate email correspondence and receive alerts when necessary. It has an excellent pipeline, opportunity management, and sales automation without coding: —Exceptional cost-effectiveness. —User-friendliness. —Usability. —Top-notch search filter. However, its speed could be increased because adding new actions requires numerous taps and swipes. Incentivized Adil Khan Robin Front-end Developer\| Team Lead Read full review
Pros	Leads: organization, capture, integration Sales: organization, intelligent data about metrics, forecast APIs are very simple and stable to use, Zapier and 3ªpart integrations provided User experience, almost no training is needed to use the solution, more over, a great app for iOS and Android Incentivized Renan Otero Sales Engineer \| Co-Fouder Read full review	Great visual visibility of the funnel plus easy to drag the deals across the stages The email integration that collects all relevant communication (also through the possibility of adding a deal-specific Pipedrive address on BCC) The integration with Pandadoc, which we use a lot, so that Pipedrive keeps a really handy overview of the documents we have sent out / which have been signed WO Weronika Oesterreicher Account Director Read full review
Cons	Persistent and pervasive down time Lack of scalable integrations with data source (e.g., their Segment integration is barely functional and they won't improve it) Slow and unhelpful customer service Account management doesn't understand our business or what we're trying to accomplish Email campaign feature is barely functional and only allows you to have 10 campaigns, even with the most expensive plan Lead and contact records have gone missing and FreshSales is unable to recover data Verified User Anonymous Read full review	Showing the customers name on the pipeline page. Right now I can only get it to show the brand name twice. I wish it would replace the second brand name with the main point of contact. Better reporting tools. Their reporting tools are not easy to pick up. I've spent time trying to figure it out and it isn't something I can pick up on quickly. Better training options. I wish I had a personal trainer to walk me through the best way to use Pipedrive so I can get the most out of it. Incentivized Mark Rueckert Sales Director Read full review
Likelihood to Renew	No answers on this topic	Unless I find something better... Verified User Anonymous Read full review
Usability	I would give Freshworks CRM's overall usability a 7 out of 10. Although the software has improved since we first obtained it, it still could use improvements to make functionality more intuitive and easier for the average user. It is not that challenging but there is definitely a learning curve Incentivized Verified User Anonymous Read full review	There is a learning curve that caused a slow adoption but overall the UI looks great and the support is helpful when there is an issue that you need to be addressed. The marketplace integrations (developed by Pipedrive) could definitely use some work as they're not as seamless as we'd hoped for! Incentivized Verified User Anonymous Read full review
Support Rating	When you initially log in to Freshworks, you get snippets to guide you on how to set up. You have a chat option on every page so you can reach out to the support agent and get your issues resolved in real time. The agents are fast, responsive, and experienced in handling even a person who introduced CRM to the world... Immanuel Chiplin Sam S Senior executive - Business Development Read full review	Between quick video tutorials and having very quick feedback from their support teams, it is one of the main reasons I would recommend Pipedrive. It is critical, especially when setting up the platform to meet your companies needs, that a solid support team like Pipedrive has is there to make the transition easier. Incentivized Verified User Anonymous Read full review
Implementation Rating	No answers on this topic	Experiment is the only way to start Ed Juline Director of Sales Read full review
Alternatives Considered	We are a smaller company and simply were not seeing the value in what we were paying Salesforce. We needed a robust opportunity and lead management system that was affordable and [Freshworks CRM (formerly Freshsales)] has provided us with that. We are now able to track leads, opportunities and funnels easily and quickly report on these to senior staff who rely on this information for their board meetings. Incentivized Verified User Anonymous Read full review	The reporting tools with Pipedrive are immensely more advanced and customizable than Clio Grow. We are able to adjust and tweak the reports to make sense for our firm specifically whereas with Clio Grow, you were sort of stuck with the default reports. Pipedrive beats Clio Grow hands down. Incentivized Verified User Anonymous Read full review
Return on Investment	Freshsales has definitely had a positive impact on our sales. It's difficult to nail down the ROI it has generated, but it's well worth the cost. The savings is mostly in time spent on lead and client follow up, so we can handle more leads and projects with a smaller team. Incentivized Brandon Howard Owner Read full review	Great on setup which made our work easier and less technically equipped people can manage a lot of things(compared to SalesForce where you need to hire a developer to set it up) We were able to integrate our calling system easily and get things going on the lead calling aspect. Great multipipeline option where we were able to manage both organisations under one roof. Incentivized Verified User Anonymous Read full review
ScreenShots	Freshsales Screenshots	Pipedrive Screenshots