Freshservice vs. OnPage
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 Freshservice | Score8.8 out of 10 | N/A | Freshservice is a cloud-based service desk and IT service management (ITSM) solution that currently serves more than 10,000 SMB, mid-market, and enterprise customers worldwide. | $29 per month per agent |
 OnPage | Score8.6 out of 10 | N/A | OnPage Corporation headquartered in Waltham offers their IT alert management solution. | $16.99 quarterly per user |
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| Editions & Modules |
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| Offerings |
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| Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
| Additional Details | Discount available for annual billing. | Add-ons, such as Live Call Routing and Dedicated Lines are available at an additional cost. | ||||||||||||||
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| Incident and problem management |
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| ITSM asset management |
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| Change management |
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| Freshservice | OnPage | |
|---|---|---|
| Likelihood to Recommend | 8.5 | 8.5 |
| Likelihood to Renew | 8.7 | 10.0 |
| Usability | 9.5 | 10.0 |
| Availability | 9.0 | 8.8 |
| Performance | 7.8 | 9.2 |
| Support Rating | 8.3 | 10.0 |
| In-Person Training | 7.3 | - |
| Online Training | 7.2 | - |
| Implementation Rating | 9.1 | 10.0 |
| Configurability | 7.9 | - |
| Contract Terms and Pricing Model | 7.8 | - |
| Ease of integration | 6.4 | - |
| Product Scalability | 8.1 | 9.2 |
| Professional Services | 8.6 | - |
| Vendor post-sale | 8.3 | 10.0 |
| Vendor pre-sale | 7.0 | 10.0 |