Freshservice vs. Snow License Manager
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 Freshservice | Score8.8 out of 10 | N/A | Freshservice is a cloud-based service desk and IT service management (ITSM) solution that currently serves more than 10,000 SMB, mid-market, and enterprise customers worldwide. | $29 per month per agent |
 Snow License Manager | Score8.6 out of 10 | N/A | Snow License Manager enables organizations to gain an accurate view of software usage and entitlements. Organizations can then dynamically reconcile these findings against license entitlements to optimize their IT environments and be audit-ready. HOW IT WORKS Snow License Manager is the central hub for the Snow Software Asset Management platform, providing a unified view of installed software, SaaS, cloud resources and hardware. With Snow License Manager, usage data is… | N/A |
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| Editions & Modules |
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| Offerings |
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| Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
| Additional Details | Discount available for annual billing. | — | ||||||||||||||
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| Incident and problem management |
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| ITSM asset management |
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| Change management |
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| Freshservice | Snow License Manager | |
|---|---|---|
| Likelihood to Recommend | 8.5 | 8.7 |
| Likelihood to Renew | 8.7 | 8.2 |
| Usability | 9.5 | 8.0 |
| Availability | 9.0 | 9.1 |
| Performance | 7.8 | 9.1 |
| Support Rating | 8.3 | 7.3 |
| In-Person Training | 7.3 | 9.1 |
| Online Training | 7.2 | - |
| Implementation Rating | 9.1 | 9.1 |
| Configurability | 7.9 | 9.1 |
| Contract Terms and Pricing Model | 7.8 | 9.1 |
| Ease of integration | 6.4 | 8.4 |
| Product Scalability | 8.1 | 9.1 |
| Professional Services | 8.6 | 9.1 |
| Vendor post-sale | 8.3 | 9.1 |
| Vendor pre-sale | 7.0 | 9.1 |