Freshservice vs. Symantec IT Management Suite
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 Freshservice | Score8.8 out of 10 | N/A | Freshservice is a cloud-based service desk and IT service management (ITSM) solution that currently serves more than 10,000 SMB, mid-market, and enterprise customers worldwide. | $29 per month per agent |
 Symantec IT Management Suite | Score8 out of 10 | N/A | Symantec IT Management Suite enables IT administrators to securely manage the entire lifecycle of desktops, laptops, and servers across Windows, Mac, Linux, Unix, and virtual environments including deployment, asset management, and patch management to reduce costs and increase productivity. | N/A |
| Freshservice | Symantec IT Management Suite | |||||||||||||||
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| Editions & Modules |
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| Offerings |
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| Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
| Additional Details | Discount available for annual billing. | — | ||||||||||||||
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| Incident and problem management |
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| ITSM asset management |
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| Change management |
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| IT Asset Management |
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| Freshservice | Symantec IT Management Suite | |
|---|---|---|
| Likelihood to Recommend | 8.5 | 8.0 |
| Likelihood to Renew | 8.7 | - |
| Usability | 9.5 | 9.0 |
| Availability | 9.0 | - |
| Performance | 7.8 | - |
| Support Rating | 8.3 | 8.0 |
| In-Person Training | 7.3 | - |
| Online Training | 7.2 | - |
| Implementation Rating | 9.1 | - |
| Configurability | 7.9 | - |
| Contract Terms and Pricing Model | 7.8 | - |
| Ease of integration | 6.4 | - |
| Product Scalability | 8.1 | - |
| Professional Services | 8.6 | - |
| Vendor post-sale | 8.3 | - |
| Vendor pre-sale | 7.0 | - |