TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Freshsuccess

    Score7.3 out of 10
    N/AFreshsuccess (based on technology acquired by Natero by Freshworks in May 2019) is designed to help Customer Success Managers prevent churn, increase account expansion, and manage more customers with less effort. The vendor says features include: Customer 360 - See customer emails, chats, meetings, support tickets, billing history, and product usage, in one place. Predictive Alerts - Predict which customers are likely to churn, convert, or expand their…

    $79

    per month

    Gainsight CS

    Score8.9 out of 10
    Mid-Size Companies (51-1,000 employees)
    Gainsight Customer Success (CS) is presented as a growth engine for modern post-sale teams. Built for CROs, CS leaders, and operations pros, it provides visibility into customer health, expansion potential, and revenue risk. With automation, AI, and health scoring, Gainsight helps scale outcomes without scaling headcount. With its playbooks and success plans to CSQL tracking and journey orchestration, Gainsight CS helps teams to take the right action at the right time, every time. Access to…

    $2,500

    Per Company Per Month

    Pricing
    FreshsuccessGainsight CS
    Editions & Modules
    Estate
    $79 billed annually
    per month per user
    Estate
    $95 billed monthly
    per month per user
    Forest
    $129 billed annually
    per month per user
    Forest
    $150 billed monthly
    per month per user
    Subscription
    $2,500
    Per Company Per Month
    Offerings
    Pricing Offerings
    FreshsuccessGainsight CS
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeNo setup feeRequired
    Additional Details——
    More Pricing Information
    Community Pulse
    FreshsuccessGainsight CS
    Considered Both Products
    Freshworks Inc
    Chose Freshsuccess
    Gainsight had all of the functionality but had the price tag to match. ChurnZero and ClientSuccess were also very close, and we nearly chose one of those. We didn't love the UI of ChurnZero and ClientSuccess had the best UI by far but was lacking in some of the functionality …
    Incentivized
    Chose Freshsuccess
    We initially looked at Gainsight, Amity, and another which I can't remember the name of. Only Natero and Amity were within a reasonable price range. We selected Natero because the platform was significantly more polished, the reporting seemed significantly stronger in Natero, …
    Incentivized
    Chose Freshsuccess
    Can't really say that, at the time I had natero I was evaluating [other] options.
    Incentivized
    Gainsight
    Chose Gainsight CS
    Gainsight was demonstrated to be the best customer success platform in the industry and their best practice and thought leadership also boosted our willingness to partner with them.
    Incentivized
    Chose Gainsight CS
    The ease of use, UI, and customer support. It seems like every employee is very well versed with the usage of Gainsight.
    Incentivized
    Chose Gainsight CS
    I have used Natero and Totango. Gainsight was more complicated to install but with really good documentation. Natero was easy to get up and running and use the health scorecard but intergrating was COMPLICATED! it is very easy to integrate other applications within Gainsight
    Incentivized
    Chose Gainsight CS
    3 key reasons - more comprehensive functionality, more engaged sales process and local (UK based team).
    Incentivized
    Chose Gainsight CS
    Gainsight are the thought leaders in the CS space and have a strong European presence, something we were looking for.
    Incentivized
    Chose Gainsight CS
    As part of our software evaluation, we looked at Totango and Natero. Gainsight's deep integration with salesforce, community support, and product feature set was eventually what led us to procure from Gainsight. Their team is committed to customer success and as an organization …
    Incentivized
    Key User Insights
    Would buy again
    No answers on this topic
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    No answers on this topic
    Features
    FreshsuccessGainsight CS
    Security
    Comparison of Security features of Freshsuccess and Gainsight CS
    Feature
    Freshsuccess
    10.0
    5 Ratings
    Gainsight CS
    8.1
    174 Ratings
    Role-based user permissions10.05 Ratings8.1174 Ratings
    Platform & Infrastructure
    Comparison of Platform & Infrastructure features of Freshsuccess and Gainsight CS
    Feature
    Freshsuccess
    7.1
    6 Ratings
    Gainsight CS
    7.5
    217 Ratings
    API7.25 Ratings7.5131 Ratings
    Integration with Salesforce.com7.26 Ratings8.9216 Ratings
    Integration with Marketo7.01 Ratings6.551 Ratings
    Integration with Eloqua7.01 Ratings7.022 Ratings
    Customer Data Extraction / Integration
    Comparison of Customer Data Extraction / Integration features of Freshsuccess and Gainsight CS
    Feature
    Freshsuccess
    8.6
    6 Ratings
    Gainsight CS
    8.3
    217 Ratings
    Product usage8.16 Ratings8.7206 Ratings
    Help desk / support tickets9.15 Ratings7.9173 Ratings
    Customer Success Management
    Comparison of Customer Success Management features of Freshsuccess and Gainsight CS
    Feature
    Freshsuccess
    7.1
    6 Ratings
    Gainsight CS
    8.5
    230 Ratings
    NPS surveys7.02 Ratings8.9181 Ratings
    Sponsor tracking7.01 Ratings9.0167 Ratings
    Customer profiles7.15 Ratings7.7206 Ratings
    Automated workflow8.06 Ratings8.1220 Ratings
    Internal collaboration5.35 Ratings8.1208 Ratings
    Customer health scoring8.16 Ratings9.9223 Ratings
    Customer segmentation7.25 Ratings8.0188 Ratings
    CSM Reporting & Analytics
    Comparison of CSM Reporting & Analytics features of Freshsuccess and Gainsight CS
    Feature
    Freshsuccess
    7.4
    6 Ratings
    Gainsight CS
    9.0
    228 Ratings
    Customer health trends9.16 Ratings9.7210 Ratings
    Engagement analytics7.06 Ratings8.7186 Ratings
    Revenue forecasting4.44 Ratings8.4114 Ratings
    Dashboards9.16 Ratings9.2225 Ratings
    User Ratings
    FreshsuccessGainsight CS
    Likelihood to Recommend
    6.3
    (6 ratings)
    8.7
    (235 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    6.8
    (14 ratings)
    Usability
    -
    (0 ratings)
    8.5
    (29 ratings)
    Availability
    -
    (0 ratings)
    8.2
    (1 ratings)
    Performance
    -
    (0 ratings)
    6.4
    (1 ratings)
    Support Rating
    -
    (0 ratings)
    8.8
    (134 ratings)
    Online Training
    -
    (0 ratings)
    5.5
    (2 ratings)
    Implementation Rating
    -
    (0 ratings)
    6.3
    (6 ratings)
    Configurability
    -
    (0 ratings)
    6.4
    (1 ratings)
    Product Scalability
    -
    (0 ratings)
    7.3
    (1 ratings)
    Vendor post-sale
    -
    (0 ratings)
    6.4
    (1 ratings)