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Freshsuccess vs. Strikedeck (discontinued)

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Freshsuccess

    Score7.3 out of 10
    N/AFreshsuccess (based on technology acquired by Natero by Freshworks in May 2019) is designed to help Customer Success Managers prevent churn, increase account expansion, and manage more customers with less effort. The vendor says features include: Customer 360 - See customer emails, chats, meetings, support tickets, billing history, and product usage, in one place. Predictive Alerts - Predict which customers are likely to churn, convert, or expand their…

    $79

    per month

    Strikedeck (discontinued)

    Score4.3 out of 10
    Mid-Size Companies (51-1,000 employees)
    Strikedeck was a SaaS platform for Customer Success used to enable more efficiency in planning renewals, identifying upsell/cross-sell opportunities, and monitoring customer health, with out of the box playbooks and workflows for common events in the customer lifecycle. The platform was acquired by Medallia, and discontinued. Strikedeck is no longer available.N/A
    Pricing
    FreshsuccessStrikedeck (discontinued)
    Editions & Modules
    Estate
    $79 billed annually
    per month per user
    Estate
    $95 billed monthly
    per month per user
    Forest
    $129 billed annually
    per month per user
    Forest
    $150 billed monthly
    per month per user
    No answers on this topic
    Offerings
    Pricing Offerings
    FreshsuccessStrikedeck (discontinued)
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeNo setup feeOptional
    Additional Details——
    More Pricing Information
    Community Pulse
    FreshsuccessStrikedeck (discontinued)
    Considered Both Products
    Freshworks Inc
    Chose Freshsuccess
    I highly recommend and prefer using Salesforce over Natero. Salesforce allows me to pull in as many fields into a report as I would like, compared to 14 different fields into Natero. I am able to view and make changes to information much quicker than Natero. I like Salesforce …
    Incentivized
    Chose Freshsuccess
    Natero is specifically built for customer success, other tools are merely capable of some of its functions. A tool like Pendo does a great job at aiding the product manager and helps to identify features and modules that are popular, but this doesn't translate into customer …
    Incentivized
    Chose Freshsuccess
    Can't really say that, at the time I had natero I was evaluating [other] options.
    Incentivized
    Discontinued Products
    No answer on this topic
    Key User Insights
    Would buy again
    No answers on this topic
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    No answers on this topic
    Features
    FreshsuccessStrikedeck (discontinued)
    Security
    Comparison of Security features of Freshsuccess and Strikedeck (discontinued)
    Feature
    Freshsuccess
    10.0
    5 Ratings
    Strikedeck (discontinued)
    8.5
    4 Ratings
    Role-based user permissions10.05 Ratings8.54 Ratings
    Platform & Infrastructure
    Comparison of Platform & Infrastructure features of Freshsuccess and Strikedeck (discontinued)
    Feature
    Freshsuccess
    7.1
    6 Ratings
    Strikedeck (discontinued)
    8.4
    5 Ratings
    API7.25 Ratings7.33 Ratings
    Integration with Salesforce.com7.26 Ratings9.64 Ratings
    Integration with Marketo7.01 Ratings00 Ratings
    Integration with Eloqua7.01 Ratings00 Ratings
    Customer Data Extraction / Integration
    Comparison of Customer Data Extraction / Integration features of Freshsuccess and Strikedeck (discontinued)
    Feature
    Freshsuccess
    8.6
    6 Ratings
    Strikedeck (discontinued)
    8.7
    5 Ratings
    Product usage8.16 Ratings9.45 Ratings
    Help desk / support tickets9.15 Ratings8.04 Ratings
    Customer Success Management
    Comparison of Customer Success Management features of Freshsuccess and Strikedeck (discontinued)
    Feature
    Freshsuccess
    7.1
    6 Ratings
    Strikedeck (discontinued)
    8.7
    5 Ratings
    NPS surveys7.02 Ratings8.84 Ratings
    Sponsor tracking7.01 Ratings9.01 Ratings
    Customer profiles7.15 Ratings8.65 Ratings
    Automated workflow8.06 Ratings8.05 Ratings
    Internal collaboration5.35 Ratings8.04 Ratings
    Customer health scoring8.16 Ratings9.45 Ratings
    Customer segmentation7.25 Ratings9.05 Ratings
    CSM Reporting & Analytics
    Comparison of CSM Reporting & Analytics features of Freshsuccess and Strikedeck (discontinued)
    Feature
    Freshsuccess
    7.4
    6 Ratings
    Strikedeck (discontinued)
    7.8
    5 Ratings
    Customer health trends9.16 Ratings8.85 Ratings
    Engagement analytics7.06 Ratings8.05 Ratings
    Revenue forecasting4.44 Ratings6.22 Ratings
    Dashboards9.16 Ratings8.24 Ratings
    User Ratings
    FreshsuccessStrikedeck (discontinued)
    Likelihood to Recommend
    6.3
    (6 ratings)
    7.6
    (5 ratings)
    Usability
    -
    (0 ratings)
    5.6
    (5 ratings)
    Support Rating
    -
    (0 ratings)
    7.8
    (5 ratings)