TrustRadius: an HG Insights company

Front vs. Gorgias

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Front

112 Reviews and Ratings

Gorgias

23 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Front

    Score7.1 out of 10
    		N/AFront is a communication hub that helps businesses keep the human touch in every interaction.

    $29

    per month per user

    Gorgias

    Score8.5 out of 10
    		N/AGorgias is a Conversational AI platform for ecommerce used to drive sales and resolves support inquiries. Built for Shopify but featuring integrations for WooCommerce, BigCommerce, Magento, and PrestaShop.

    $60

    per month Up to 350 mothly tickets

    Pricing
    FrontGorgias
    Editions & Modules
    Starter
    $29
    per month per user
    Growth
    $79
    per month per user
    Scale
    $99
    per month (billed annually) per user
    Premier
    $229
    per month (billed annually) per seat (50 seat minimum)
    Starter
    $10
    per month 50 monthly tickets
    Basic
    $50
    per month 300 monthly tickets
    Pro
    $300
    per month 2,000 monthly tickets
    Advanced
    $750
    per month 5,000 monthly tickets
    Enterprise
    Custom Pricing
    Custom ticket volume
    Offerings
    Pricing Offerings
    FrontGorgias
    Free Trial
    YesYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional DetailsDiscount for annual pricing on Starter and Growth plans. Scale and Premier plans are annual price only.Discount available for annual billing. Additional cost for automated ticket handling.
    More Pricing Information
    Features
    FrontGorgias
    Incident and problem management
    Comparison of Incident and problem management features of Front and Gorgias
    Feature
    Front
    -
    Ratings
    Gorgias
    9.5
    2 Ratings
    Organize and prioritize service tickets00 Ratings9.02 Ratings
    Expert directory00 Ratings9.02 Ratings
    Subscription-based notifications00 Ratings10.02 Ratings
    ITSM collaboration and documentation00 Ratings9.01 Ratings
    Ticket creation and submission00 Ratings10.02 Ratings
    Ticket response00 Ratings10.02 Ratings
    Self Help Community
    Comparison of Self Help Community features of Front and Gorgias
    Feature
    Front
    -
    Ratings
    Gorgias
    10.0
    2 Ratings
    External knowledge base00 Ratings10.02 Ratings
    Internal knowledge base00 Ratings10.02 Ratings
    Multi-Channel Help
    Comparison of Multi-Channel Help features of Front and Gorgias
    Feature
    Front
    -
    Ratings
    Gorgias
    10.0
    2 Ratings
    Customer portal00 Ratings10.02 Ratings
    IVR00 Ratings10.02 Ratings
    Social integration00 Ratings10.02 Ratings
    Email support00 Ratings10.02 Ratings
    Help Desk CRM integration00 Ratings10.02 Ratings
    User Ratings
    FrontGorgias
    Likelihood to Recommend
    6.5
    (28 ratings)
    9.0
    (2 ratings)
    Usability
    9.0
    (1 ratings)
    10.0
    (1 ratings)
    Support Rating
    9.8
    (5 ratings)
    -
    (0 ratings)