TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Front

    Score7.1 out of 10
    N/AFront is a communication hub that helps businesses keep the human touch in every interaction.

    $29

    per month per user

    Helpjuice

    Score2.5 out of 10
    Enterprise companies (1,001+ employees)
    Helpjuice is a web app that companies can use to keep their help pages up-to-date. Instead of answering the same question repeatedly, companies can use Helpjuice to keep track of content. This app includes analytics that enable businesses to see the content their users are searching for the most as well as content that needs improvement. The vendor says that companies that manage a support page full of FAQs and user guides can benefit from using Helpjuice. This app can be integrated…

    $120

    per month

    Pricing
    FrontHelpjuice
    Editions & Modules
    Starter
    $29
    per month per user
    Growth
    $79
    per month per user
    Scale
    $99
    per month (billed annually) per user
    Premier
    $229
    per month (billed annually) per seat (50 seat minimum)
    No answers on this topic
    Offerings
    Pricing Offerings
    FrontHelpjuice
    Free Trial
    YesYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    YesYes
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional DetailsDiscount for annual pricing on Starter and Growth plans. Scale and Premier plans are annual price only.Every Plan Comes With A 100% Money-Back Guarantee, No Questions Asked. Starting price includes up to 4 users.
    More Pricing Information
    Features
    FrontHelpjuice
    Incident and problem management
    Comparison of Incident and problem management features of Front and Helpjuice
    Feature
    Front
    -
    Ratings
    Helpjuice
    4.0
    3 Ratings
    Organize and prioritize service tickets00 Ratings2.02 Ratings
    Expert directory00 Ratings7.02 Ratings
    Subscription-based notifications00 Ratings2.02 Ratings
    ITSM collaboration and documentation00 Ratings4.03 Ratings
    Ticket creation and submission00 Ratings4.02 Ratings
    Ticket response00 Ratings5.02 Ratings
    Self Help Community
    Comparison of Self Help Community features of Front and Helpjuice
    Feature
    Front
    -
    Ratings
    Helpjuice
    6.5
    4 Ratings
    External knowledge base00 Ratings5.03 Ratings
    Internal knowledge base00 Ratings8.03 Ratings
    Multi-Channel Help
    Comparison of Multi-Channel Help features of Front and Helpjuice
    Feature
    Front
    -
    Ratings
    Helpjuice
    6.0
    3 Ratings
    Customer portal00 Ratings5.03 Ratings
    IVR00 Ratings6.01 Ratings
    Social integration00 Ratings8.01 Ratings
    Email support00 Ratings3.02 Ratings
    Help Desk CRM integration00 Ratings8.01 Ratings
    User Ratings
    FrontHelpjuice
    Likelihood to Recommend
    6.5
    (28 ratings)
    2.0
    (4 ratings)
    Usability
    9.0
    (1 ratings)
    -
    (0 ratings)
    Support Rating
    9.8
    (5 ratings)
    -
    (0 ratings)