TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Front

    Score7.1 out of 10
    N/AFront is a communication hub that helps businesses keep the human touch in every interaction.

    $29

    per month per user

    SherpaDesk

    Score8.4 out of 10
    Small Businesses (1-50 employees)
    SherpaDesk is a help desk / ticketing platform with time tracking, invoice generation, and business intelligence capabilities.

    $0

    per agent

    Pricing
    FrontSherpaDesk
    Editions & Modules
    Starter
    $29
    per month per user
    Growth
    $79
    per month per user
    Scale
    $99
    per month (billed annually) per user
    Premier
    $229
    per month (billed annually) per seat (50 seat minimum)
    1st Tech Free
    $0
    per agent
    Adventure Package
    $39
    per agent
    Offerings
    Pricing Offerings
    FrontSherpaDesk
    Free Trial
    YesYes
    Free/Freemium Version
    NoYes
    Premium Consulting/Integration Services
    YesYes
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional DetailsDiscount for annual pricing on Starter and Growth plans. Scale and Premier plans are annual price only.—
    More Pricing Information
    Features
    FrontSherpaDesk
    Incident and problem management
    Comparison of Incident and problem management features of Front and SherpaDesk
    Feature
    Front
    -
    Ratings
    SherpaDesk
    8.5
    3 Ratings
    Organize and prioritize service tickets00 Ratings9.12 Ratings
    Subscription-based notifications00 Ratings9.11 Ratings
    ITSM collaboration and documentation00 Ratings6.82 Ratings
    Ticket creation and submission00 Ratings8.93 Ratings
    Ticket response00 Ratings8.93 Ratings
    Self Help Community
    Comparison of Self Help Community features of Front and SherpaDesk
    Feature
    Front
    -
    Ratings
    SherpaDesk
    7.3
    1 Ratings
    External knowledge base00 Ratings5.51 Ratings
    Internal knowledge base00 Ratings9.11 Ratings
    Multi-Channel Help
    Comparison of Multi-Channel Help features of Front and SherpaDesk
    Feature
    Front
    -
    Ratings
    SherpaDesk
    9.1
    2 Ratings
    Customer portal00 Ratings9.12 Ratings
    Email support00 Ratings9.12 Ratings
    Help Desk CRM integration00 Ratings9.11 Ratings
    User Ratings
    FrontSherpaDesk
    Likelihood to Recommend
    6.5
    (28 ratings)
    8.0
    (3 ratings)
    Usability
    9.0
    (1 ratings)
    -
    (0 ratings)
    Support Rating
    9.8
    (5 ratings)
    -
    (0 ratings)