TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Front

    Score7.1 out of 10
    N/AFront is a communication hub that helps businesses keep the human touch in every interaction.

    $29

    per month per user

    SupportBee

    Score9 out of 10
    N/ASupportBee is a lean help desk option, essentially an email ticketing system, for small businesses. It deviates from the typical per agent per month pricing model in favor of pay-as-you-go ticket volume pricing.N/A
    Pricing
    FrontSupportBee
    Editions & Modules
    Starter
    $29
    per month per user
    Growth
    $79
    per month per user
    Scale
    $99
    per month (billed annually) per user
    Premier
    $229
    per month (billed annually) per seat (50 seat minimum)
    No answers on this topic
    Offerings
    Pricing Offerings
    FrontSupportBee
    Free Trial
    YesNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional DetailsDiscount for annual pricing on Starter and Growth plans. Scale and Premier plans are annual price only.
    More Pricing Information
    Features
    FrontSupportBee
    Incident and problem management
    Comparison of Incident and problem management features of Front and SupportBee
    Feature
    Front
    -
    Ratings
    SupportBee
    8.6
    4 Ratings
    Organize and prioritize service tickets00 Ratings8.54 Ratings
    Expert directory00 Ratings8.03 Ratings
    Subscription-based notifications00 Ratings8.64 Ratings
    ITSM collaboration and documentation00 Ratings8.54 Ratings
    Ticket creation and submission00 Ratings9.14 Ratings
    Ticket response00 Ratings9.14 Ratings
    Self Help Community
    Comparison of Self Help Community features of Front and SupportBee
    Feature
    Front
    -
    Ratings
    SupportBee
    8.8
    4 Ratings
    External knowledge base00 Ratings9.14 Ratings
    Internal knowledge base00 Ratings8.52 Ratings
    Multi-Channel Help
    Comparison of Multi-Channel Help features of Front and SupportBee
    Feature
    Front
    -
    Ratings
    SupportBee
    8.4
    3 Ratings
    Customer portal00 Ratings9.13 Ratings
    IVR00 Ratings8.02 Ratings
    Social integration00 Ratings6.92 Ratings
    Email support00 Ratings9.13 Ratings
    Help Desk CRM integration00 Ratings9.13 Ratings
    User Ratings
    FrontSupportBee
    Likelihood to Recommend
    6.5
    (28 ratings)
    9.0
    (4 ratings)
    Usability
    9.0
    (1 ratings)
    -
    (0 ratings)
    Support Rating
    9.8
    (5 ratings)
    7.0
    (1 ratings)