Independently Invited by TrustRadius
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
Fullstory | Score9.1 out of 10 | N/A | Fullstory’s behavioral data platform helps technology leaders make better, more informed decisions by injecting digital behavioral data into their analytics stack. The technology's behavioral data transforms digital visit into actionable insights. | N/A |
Glassbox | Score8.1 out of 10 | Enterprise companies (1,001+ employees) | Glassbox helps organizations make their customer’s digital experience intuitive and safe. It does this by capturing activity on mobile apps and websites and visualizing a holistic journey map. Using embedded AI Glassbox points to where CX is being compromised, the reasons behind it, and their potential value and empowers users to take action in real-time. | N/A |
| Fullstory | Glassbox | |||||||||||||||
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| Editions & Modules |
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| Offerings |
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| Entry-level Setup Fee | Optional | No setup fee | ||||||||||||||
| Additional Details | — | — | ||||||||||||||
| More Pricing Information | ||||||||||||||||
| Fullstory | Glassbox | |
|---|---|---|
| Considered Both Products | No answer on this topic | |
| Key User Insights | ||
| Would buy again | ||
No answers on this topic | No answers on this topic | |
| Delivers good value for the price | ||
No answers on this topic | No answers on this topic | |
| Happy with the feature set | ||
No answers on this topic | No answers on this topic | |
| Lived up to sales and marketing promises | ||
No answers on this topic | No answers on this topic | |
| Implementation went as expected | ||
No answers on this topic | No answers on this topic | |
| Fullstory | Glassbox | |||||||||||||||||||||||||||||||
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| Mobile Capabilities |
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| Results and Analysis |
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| Fullstory | Glassbox | |
|---|---|---|
| Likelihood to Recommend | 10.0 | 9.9 |
| Likelihood to Renew | 9.7 | 9.1 |
| Usability | 10.0 | 8.7 |
| Availability | 9.0 | - |
| Performance | 8.0 | - |
| Support Rating | 8.3 | - |
| Implementation Rating | 7.5 | - |
| Configurability | 7.0 | - |
| Ease of integration | 9.0 | - |
| Product Scalability | 8.0 | - |
| Vendor post-sale | 8.0 | - |
| Vendor pre-sale | 8.0 | - |