TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Fullstory

    Score9.1 out of 10
    N/AFullstory’s behavioral data platform helps technology leaders make better, more informed decisions by injecting digital behavioral data into their analytics stack. The technology's behavioral data transforms digital visit into actionable insights.N/A

    Glassbox

    Score8.1 out of 10
    Enterprise companies (1,001+ employees)
    Glassbox helps organizations make their customer’s digital experience intuitive and safe. It does this by capturing activity on mobile apps and websites and visualizing a holistic journey map. Using embedded AI Glassbox points to where CX is being compromised, the reasons behind it, and their potential value and empowers users to take action in real-time.N/A
    Pricing
    FullstoryGlassbox
    Editions & Modules
    Business
    Contact Sales
    Enterprise
    Contact Sales
    No answers on this topic
    Offerings
    Pricing Offerings
    FullstoryGlassbox
    Free Trial
    YesYes
    Free/Freemium Version
    YesNo
    Premium Consulting/Integration Services
    YesYes
    Entry-level Setup FeeOptionalNo setup fee
    Additional Details——
    More Pricing Information
    Community Pulse
    FullstoryGlassbox
    Considered Both Products
    Fullstory
    No answer on this topic
    Glassbox
    Chose Glassbox
    Glassbox is a customer experience management platform that provides various tools to help organizations understand and improve the customer journey. There may be other products that offer similar capabilities, such as FullStory, UserTesting, and Clicktale. These products may …
    Incentivized
    Chose Glassbox
    A key factor in our decision was Glassbox's real-time data export capabilities, which aligned perfectly with our needs, as does the ability to integrate Glassbox insights with our existing data systems.
    Incentivized
    Chose Glassbox
    Glassbox has a very good integration with multiple product and customer feedabck tools such as A/B testing and VoC
    Incentivized
    Chose Glassbox
    More intuitive, and the amount of data is really great. I loved the clean UI of the session replay.
    Incentivized
    Chose Glassbox
    The integrations abilities as well as the quick and easy implantation of the tool.
    Incentivized
    Chose Glassbox
    Glassbox covers everything - from technical to experience related events and the integration with our existing tools is super important for us as we stream data from our VoC and analytics tools to Glassbox and can use one centralized system for all our use cases. The support is …
    Incentivized
    Chose Glassbox
    The amount of support
    Incentivized
    Chose Glassbox
    More integrations and ease of use
    Incentivized
    Chose Glassbox
    Answered all of our use cases as well as provided a clear roadmap to success. We received on going support and insights eve before we even signed which helped get more stakeholders in our company onboard.
    Incentivized
    Chose Glassbox
    The product roadmap is promising as Glassbox seem to really understand what are the main use cases and KPI's that matter when dealing with digital customers. They constantly evolving and adding more capabilities to keep up with the needs of their customers
    Incentivized
    Chose Glassbox
    Glassbox has the ability to adjust to the digital market needs. Their understanding of use cases and what companies care about in terms of improving their conversion rates is the main reason why we chose to go with Glassbox. Plus, the UI is easy to navigate through and is more …
    Incentivized
    Chose Glassbox
    The user interface is clean and the tool's ability to show different users in the organization what they care about in terms of data and reports
    Incentivized
    Chose Glassbox
    Glassbox has a good understanding of what is needed in terms of an analytics tool. The tool's ability to capture 100% data and generate AI-driven insights is one of the reasons we decided to go with Glassbox. Further, Glassbox's ability to provide instant recommendations on how …
    Incentivized
    Key User Insights
    Would buy again
    No answers on this topic
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    No answers on this topic
    Features
    FullstoryGlassbox
    Mobile Capabilities
    Comparison of Mobile Capabilities features of Fullstory and Glassbox
    Feature
    Fullstory
    6.2
    19 Ratings
    Glassbox
    9.6
    45 Ratings
    Responsive Design for Web Access7.917 Ratings9.844 Ratings
    Mobile Application7.910 Ratings9.943 Ratings
    Dashboard / Report / Visualization Interactivity on Mobile7.913 Ratings9.444 Ratings
    Mobile App Analytics6.412 Ratings9.444 Ratings
    Results and Analysis
    Comparison of Results and Analysis features of Fullstory and Glassbox
    Feature
    Fullstory
    9.2
    49 Ratings
    Glassbox
    9.5
    45 Ratings
    Heatmap tool9.937 Ratings00 Ratings
    Click analytics9.044 Ratings9.945 Ratings
    Scroll maps9.033 Ratings9.344 Ratings
    Form fill analysis9.026 Ratings00 Ratings
    Conversion tracking9.928 Ratings9.444 Ratings
    Goal tracking7.923 Ratings9.444 Ratings
    Funnel Analysis8.034 Ratings9.945 Ratings
    Session Recording and Replay10.048 Ratings9.445 Ratings
    User Segmentation10.043 Ratings9.445 Ratings
    User Ratings
    FullstoryGlassbox
    Likelihood to Recommend
    10.0
    (72 ratings)
    9.9
    (46 ratings)
    Likelihood to Renew
    9.7
    (9 ratings)
    9.1
    (6 ratings)
    Usability
    10.0
    (1 ratings)
    8.7
    (15 ratings)
    Availability
    9.0
    (1 ratings)
    -
    (0 ratings)
    Performance
    8.0
    (1 ratings)
    -
    (0 ratings)
    Support Rating
    8.3
    (61 ratings)
    -
    (0 ratings)
    Implementation Rating
    7.5
    (56 ratings)
    -
    (0 ratings)
    Configurability
    7.0
    (1 ratings)
    -
    (0 ratings)
    Ease of integration
    9.0
    (1 ratings)
    -
    (0 ratings)
    Product Scalability
    8.0
    (1 ratings)
    -
    (0 ratings)
    Vendor post-sale
    8.0
    (1 ratings)
    -
    (0 ratings)
    Vendor pre-sale
    8.0
    (1 ratings)
    -
    (0 ratings)