TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Fuze

    Score5.8 out of 10
    Enterprise companies (1,001+ employees)
    Fuze is a cloud-based unified communications platform that includes IP PBX voice service, video conferencing, and collaboration tools such as content sharing and instant messaging capabilities. It also integrates with a wide range of popular CTI, CRM, and click-to-call solutions.

    $15

    per month

    MiCloud Connect

    Score7.8 out of 10
    N/AMiCloud Connect is a business communications solution for contact centers that includes features like IP PBX telephony service, desk phones, softphone, and collaboration tools. It is integrable with other business communication technology, including Microsoft Outlook and CRM software.

    $20.99

    per user/per month

    Pricing
    FuzeMiCloud Connect
    Editions & Modules
    US Outbound
    $0.02
    Per Minute
    Fuze Meetings
    $15
    Per User/Per Month
    Essentials
    $20.99
    per user/per month
    Premier
    $26.59
    per user/per month
    Elite
    $38.49
    per user/per month
    Offerings
    Pricing Offerings
    FuzeMiCloud Connect
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeRequiredNo setup fee
    Additional Details——
    More Pricing Information
    Community Pulse
    FuzeMiCloud Connect
    Considered Both Products
    Fuze
    Chose Fuze
    Our company has used three different phone systems during my time. It began with an on-premises system from Interactive Intelligence, Inc. (I3), which is primarily a higher-end call-center product. Due to a business relationship, we were able to utilize what would have been …
    Incentivized
    Chose Fuze
    Our use of ShoreTel at the time was extremely limited. We basically only used them for calling, so any VoIP system that at least did calling right worked for our needs. Fuze really looked and sounded exciting.
    Incentivized
    Chose Fuze
    Fuze was a cost effective solution that best met our requirements. Compared to 8x8 in particular, Fuze's built in queue logic allowed us to migrate our call flow more seamlessly. To our customers, it didn't sound like we changed a thing even though everything did. That …
    Incentivized
    Chose Fuze
    It is way better and I can use a headset with my Softphone, go figure. (Long story)
    Incentivized
    Chose Fuze
    Although Avaya offers some cloud-based solutions, they didn't have the features we were looking for in the price-range we were willing to pay. ShoreTel has great features and great pricing, but we would be heavily reliant on hardware at each location or a higher level of …
    Incentivized
    Chose Fuze
    Fuze won on reporting flexibility and disaster recovery and business continuity features. For reporting, they provide granularity that I haven't seen on other platforms and data for us to create our own. Their base reports are highly visual and boardroom ready. For disaster …
    Incentivized
    Mitel Networks Corporation
    No answer on this topic
    Key User Insights
    Would buy again
    No answers on this topic
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    No answers on this topic
    Features
    FuzeMiCloud Connect
    Cloud PBX
    Comparison of Cloud PBX features of Fuze and MiCloud Connect
    Feature
    Fuze
    5.5
    111 Ratings
    MiCloud Connect
    8.2
    27 Ratings
    Hosted PBX5.178 Ratings7.515 Ratings
    Multi-level Interactive Voice Response (IVR)6.073 Ratings8.315 Ratings
    User templates5.060 Ratings8.016 Ratings
    Call reports6.192 Ratings8.621 Ratings
    Directory of employee names5.1107 Ratings8.327 Ratings
    Call Management
    Comparison of Call Management features of Fuze and MiCloud Connect
    Feature
    Fuze
    6.5
    107 Ratings
    MiCloud Connect
    8.6
    28 Ratings
    Answering rules7.099 Ratings9.024 Ratings
    Call recording6.089 Ratings8.323 Ratings
    Call park7.073 Ratings8.626 Ratings
    Message alerts6.193 Ratings8.323 Ratings
    Call screening00 Ratings8.622 Ratings
    VoIP system collaboration
    Comparison of VoIP system collaboration features of Fuze and MiCloud Connect
    Feature
    Fuze
    7.1
    91 Ratings
    MiCloud Connect
    7.6
    23 Ratings
    Video conferencing7.077 Ratings8.08 Ratings
    Audio conferencing7.190 Ratings9.023 Ratings
    Video screen sharing00 Ratings7.04 Ratings
    Instant messaging00 Ratings6.75 Ratings
    Mobile apps
    Comparison of Mobile apps features of Fuze and MiCloud Connect
    Feature
    Fuze
    8.0
    103 Ratings
    MiCloud Connect
    6.2
    15 Ratings
    Mobile app for iOS8.094 Ratings8.014 Ratings
    Mobile app for Android8.077 Ratings4.512 Ratings
    User Ratings
    FuzeMiCloud Connect
    Likelihood to Recommend
    6.0
    (116 ratings)
    8.3
    (63 ratings)
    Likelihood to Renew
    7.7
    (20 ratings)
    8.6
    (42 ratings)
    Usability
    7.1
    (12 ratings)
    8.0
    (21 ratings)
    Availability
    8.9
    (3 ratings)
    10.0
    (27 ratings)
    Performance
    8.0
    (3 ratings)
    5.1
    (9 ratings)
    Support Rating
    7.4
    (88 ratings)
    3.5
    (16 ratings)
    In-Person Training
    8.0
    (2 ratings)
    6.0
    (3 ratings)
    Online Training
    9.0
    (2 ratings)
    2.0
    (12 ratings)
    Implementation Rating
    8.0
    (111 ratings)
    9.6
    (30 ratings)
    Configurability
    8.7
    (3 ratings)
    6.4
    (3 ratings)
    Ease of integration
    8.0
    (3 ratings)
    9.1
    (1 ratings)
    Product Scalability
    7.8
    (3 ratings)
    7.6
    (5 ratings)
    Vendor post-sale
    8.6
    (3 ratings)
    9.1
    (1 ratings)
    Vendor pre-sale
    8.0
    (3 ratings)
    9.1
    (1 ratings)