Fuze is a cloud-based unified communications platform that includes IP PBX voice service, video conferencing, and collaboration tools such as content sharing and instant messaging capabilities. It also integrates with a wide range of popular CTI, CRM, and click-to-call solutions.
$15
per month
MiCloud Connect
Score7.8 out of 10
N/A
MiCloud Connect is a business communications solution for contact centers that includes features like IP PBX telephony service, desk phones, softphone, and collaboration tools. It is integrable with other business communication technology, including Microsoft Outlook and CRM software.
Network Administrator in Information Technology at UNICOM Engineering, Inc. (Information Technology & Services, 201-500 employees)
Chose Fuze
Our company has used three different phone systems during my time. It began with an on-premises system from Interactive Intelligence, Inc. (I3), which is primarily a higher-end call-center product. Due to a business relationship, we were able to utilize what would have been …
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info
Technical Support Analyst in Information Technology at Eliassen Group (Staffing and Recruiting, 501-1000 employees)
Chose Fuze
Our use of ShoreTel at the time was extremely limited. We basically only used them for calling, so any VoIP system that at least did calling right worked for our needs. Fuze really looked and sounded exciting.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info
Junior System Administrator in Information Technology at Barcodes, Inc. (Retail, 201-500 employees)
Chose Fuze
Fuze was a cost effective solution that best met our requirements. Compared to 8x8 in particular, Fuze's built in queue logic allowed us to migrate our call flow more seamlessly. To our customers, it didn't sound like we changed a thing even though everything did. That …
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
IT Technician in Information Technology at Micro Focus (Computer Software, 5001-10,000 employees)
Chose Fuze
Although Avaya offers some cloud-based solutions, they didn't have the features we were looking for in the price-range we were willing to pay. ShoreTel has great features and great pricing, but we would be heavily reliant on hardware at each location or a higher level of …
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Director of IT in Information Technology at Caplugs (Plastics, 501-1000 employees)
Chose Fuze
Fuze won on reporting flexibility and disaster recovery and business continuity features. For reporting, they provide granularity that I haven't seen on other platforms and data for us to create our own. Their base reports are highly visual and boardroom ready. For disaster …
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Mitel Networks Corporation
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Key User Insights
Would buy again
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Delivers good value for the price
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Happy with the feature set
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Lived up to sales and marketing promises
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Implementation went as expected
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Features
Fuze
MiCloud Connect
Cloud PBX
Comparison of Cloud PBX features of Fuze and MiCloud Connect
Feature
Fuze
5.5
111 Ratings
MiCloud Connect
8.2
27 Ratings
Hosted PBX
5.178 Ratings
7.515 Ratings
Multi-level Interactive Voice Response (IVR)
6.073 Ratings
8.315 Ratings
User templates
5.060 Ratings
8.016 Ratings
Call reports
6.192 Ratings
8.621 Ratings
Directory of employee names
5.1107 Ratings
8.327 Ratings
Call Management
Comparison of Call Management features of Fuze and MiCloud Connect
Feature
Fuze
6.5
107 Ratings
MiCloud Connect
8.6
28 Ratings
Answering rules
7.099 Ratings
9.024 Ratings
Call recording
6.089 Ratings
8.323 Ratings
Call park
7.073 Ratings
8.626 Ratings
Message alerts
6.193 Ratings
8.323 Ratings
Call screening
00 Ratings
8.622 Ratings
VoIP system collaboration
Comparison of VoIP system collaboration features of Fuze and MiCloud Connect
Feature
Fuze
7.1
91 Ratings
MiCloud Connect
7.6
23 Ratings
Video conferencing
7.077 Ratings
8.08 Ratings
Audio conferencing
7.190 Ratings
9.023 Ratings
Video screen sharing
00 Ratings
7.04 Ratings
Instant messaging
00 Ratings
6.75 Ratings
Mobile apps
Comparison of Mobile apps features of Fuze and MiCloud Connect