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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Fuze

    Score5.8 out of 10
    Enterprise companies (1,001+ employees)
    Fuze is a cloud-based unified communications platform that includes IP PBX voice service, video conferencing, and collaboration tools such as content sharing and instant messaging capabilities. It also integrates with a wide range of popular CTI, CRM, and click-to-call solutions.

    $15

    per month

    RingEX

    Score8.6 out of 10
    N/ARingEx is a cloud-based VoIP solution available via computer mobile application. It features video and audio conferencing, desktop phone rentals, collaboration tools, and integrations with other business applications. Plans are available on a monthly, per user subscription basis.

    $19.99

    per month

    Pricing
    FuzeRingEX
    Editions & Modules
    US Outbound
    $0.02
    Per Minute
    Fuze Meetings
    $15
    Per User/Per Month
    Essentials (up to 20 users)
    $19.99
    per user/per month
    Standard
    $27.99
    per user/per month
    Premium
    $34.99
    per user/per month
    Ultimate
    $49.99
    per user/per month
    Offerings
    Pricing Offerings
    FuzeRingEX
    Free Trial
    NoYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeRequiredNo setup fee
    Additional Details—Pricing above is per/month paid annually. Pricing increases when paid monthly. Essentials - $29.99/month (paid monthly) Standard - $37.99/month (paid monthly) Premium - $44.99/month (paid monthly) Ultimate - $59.99/month (paid monthly)
    More Pricing Information
    Community Pulse
    FuzeRingEX
    Considered Both Products
    Fuze
    Chose Fuze
    Fuze was far more expensive and more complicated to set up. Our current platform took a few days to set up with SSO. Our contact center took a bit longer but works amazingly.
    Incentivized
    Chose Fuze
    They all have different usages, Fuze makes it feel like we are using a phone even if we use it from our laptops. We also wanted to have one centralized VOIP system, for example, we have Webex as our meeting system and Slack as our instant messaging system. Definitely much …
    Incentivized
    Chose Fuze
    We looked at RingCentral as well. They are a big name out there right now. It was actually a tough choice between the two. We had demos of all the software and understood how things worked. In the end, Fuze just made more sense for us. It has solved our problems and fits our …
    Incentivized
    Chose Fuze
    8x8 has a solid platform, an all in one solution, and great support. We chose Fuze over 8x8 based on cultural fit and the clear desire to continue to build and to innovate at Fuze. That matches well with the modernization and transformation we're undertaking within our business …
    Incentivized
    Chose Fuze
    Fuze delivers great value for the price.
    Incentivized
    Chose Fuze
    We selected Fuze since they advertised integration with Microsoft Lync which we use within our organization.
    Incentivized
    Chose Fuze
    I evaluated RingCentral, CenturyLink, and ShoreTel.
    Incentivized
    Chose Fuze
    At the time we were looking, Fuze was the only UCaaS provider with enough global presence to get the Holland office a local number within the Fuze system, making it easy for us to manage both locations in one place. The pricing and features from Fuze, and the ability to …
    Incentivized
    Chose Fuze
    Fuze won on reporting flexibility and disaster recovery and business continuity features. For reporting, they provide granularity that I haven't seen on other platforms and data for us to create our own. Their base reports are highly visual and boardroom ready. For disaster …
    Incentivized
    Chose Fuze
    We find none of these solutions give us end to end direct dialling, contact center and collaboration.
    Incentivized
    Chose Fuze
    Similar capabilities, somewhat lower cost
    Incentivized
    Chose Fuze
    Our final selection came down to Fuze and RingCentral as the two vendors who met most of our organization's specific requirements. In the final selection it was a combination of Fuze's single user application format and their overall pre-sales handling of our account that won …
    Incentivized
    RingCentral
    Chose RingEX
    RingEX beat Fuze in every single department: cost, function, reliability, features. It is more stable than Microsoft Teams although not as widely adopted only because it's not Microsoft. 8x8 while a decent platform, just was not as "mature" in its application as RingEX. We …
    Incentivized
    Key User Insights
    Would buy again
    No answers on this topic
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    No answers on this topic
    Features
    FuzeRingEX
    Cloud PBX
    Comparison of Cloud PBX features of Fuze and RingEX
    Feature
    Fuze
    5.5
    111 Ratings
    RingEX
    8.5
    160 Ratings
    Hosted PBX5.178 Ratings8.487 Ratings
    Multi-level Interactive Voice Response (IVR)6.073 Ratings8.0118 Ratings
    User templates5.060 Ratings8.4109 Ratings
    Call reports6.192 Ratings8.6144 Ratings
    Directory of employee names5.1107 Ratings9.3143 Ratings
    Call Management
    Comparison of Call Management features of Fuze and RingEX
    Feature
    Fuze
    6.5
    107 Ratings
    RingEX
    8.8
    169 Ratings
    Answering rules7.099 Ratings8.7154 Ratings
    Call recording6.089 Ratings9.2143 Ratings
    Call park7.073 Ratings8.5123 Ratings
    Message alerts6.193 Ratings9.1159 Ratings
    Call screening00 Ratings8.5134 Ratings
    VoIP system collaboration
    Comparison of VoIP system collaboration features of Fuze and RingEX
    Feature
    Fuze
    7.1
    91 Ratings
    RingEX
    9.0
    145 Ratings
    Video conferencing7.077 Ratings8.9110 Ratings
    Audio conferencing7.190 Ratings9.5125 Ratings
    Video screen sharing00 Ratings8.380 Ratings
    Instant messaging00 Ratings9.398 Ratings
    Mobile apps
    Comparison of Mobile apps features of Fuze and RingEX
    Feature
    Fuze
    8.0
    103 Ratings
    RingEX
    9.3
    146 Ratings
    Mobile app for iOS8.094 Ratings9.2128 Ratings
    Mobile app for Android8.077 Ratings9.3110 Ratings
    User Ratings
    FuzeRingEX
    Likelihood to Recommend
    6.0
    (116 ratings)
    8.5
    (180 ratings)
    Likelihood to Renew
    7.7
    (20 ratings)
    8.9
    (15 ratings)
    Usability
    7.1
    (12 ratings)
    8.7
    (11 ratings)
    Availability
    8.9
    (3 ratings)
    9.3
    (110 ratings)
    Performance
    8.0
    (3 ratings)
    8.0
    (2 ratings)
    Support Rating
    7.4
    (88 ratings)
    5.3
    (28 ratings)
    In-Person Training
    8.0
    (2 ratings)
    7.3
    (1 ratings)
    Online Training
    9.0
    (2 ratings)
    -
    (0 ratings)
    Implementation Rating
    8.0
    (111 ratings)
    8.1
    (6 ratings)
    Configurability
    8.7
    (3 ratings)
    7.0
    (1 ratings)
    Contract Terms and Pricing Model
    -
    (0 ratings)
    1.0
    (1 ratings)
    Ease of integration
    8.0
    (3 ratings)
    9.0
    (1 ratings)
    Product Scalability
    7.8
    (3 ratings)
    10.0
    (2 ratings)
    Professional Services
    -
    (0 ratings)
    1.0
    (1 ratings)
    Vendor post-sale
    8.6
    (3 ratings)
    4.0
    (1 ratings)
    Vendor pre-sale
    8.0
    (3 ratings)
    8.0
    (1 ratings)