| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 Fuze | Score5.8 out of 10 | Enterprise companies (1,001+ employees) | Fuze is a cloud-based unified communications platform that includes IP PBX voice service, video conferencing, and collaboration tools such as content sharing and instant messaging capabilities. It also integrates with a wide range of popular CTI, CRM, and click-to-call solutions. | $15 per month |
 Vonage Business Communications | Score7.9 out of 10 | N/A | Vonage Business Cloud is a communication solution aimed at small-midsize companies. It integrates with third party applications, and includes IP-PBX capabilities, video conferencing, and collaboration tools. Pricing starts at $19.99 per month and increases with the amount of phone lines needed. | $19 per month per extension |
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| Fuze | Vonage Business Communications | |
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| Considered Both Products | Chose Fuze When we were shopping, Fuze was able to give us the features we needed and a good price point. Invited by TrustRadius (TR) on Vendor's Behalf A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info Chose Fuze Fuze is hands down a better product. The Vonage phones rarely worked, the billing was incorrect, and the portal was like trying to navigate a Congo jungle with your eyes closed. Invited by TrustRadius (TR) on Vendor's Behalf A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info | No answer on this topic |
| Key User Insights | ||
| Would buy again | ||
No answers on this topic | No answers on this topic | |
| Delivers good value for the price | ||
No answers on this topic | No answers on this topic | |
| Happy with the feature set | ||
No answers on this topic | No answers on this topic | |
| Lived up to sales and marketing promises | ||
No answers on this topic | No answers on this topic | |
| Implementation went as expected | ||
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| Fuze | Vonage Business Communications | |
|---|---|---|
| Likelihood to Recommend | 6.0 | 8.8 |
| Likelihood to Renew | 7.7 | 5.0 |
| Usability | 7.1 | 5.0 |
| Availability | 8.9 | - |
| Performance | 8.0 | - |
| Support Rating | 7.4 | 1.0 |
| In-Person Training | 8.0 | - |
| Online Training | 9.0 | - |
| Implementation Rating | 8.0 | - |
| Configurability | 8.7 | - |
| Ease of integration | 8.0 | - |
| Product Scalability | 7.8 | - |
| Vendor post-sale | 8.6 | - |
| Vendor pre-sale | 8.0 | - |
