Fuze vs. Zoom Phone
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 Fuze | Score5.8 out of 10 | Enterprise companies (1,001+ employees) | Fuze is a cloud-based unified communications platform that includes IP PBX voice service, video conferencing, and collaboration tools such as content sharing and instant messaging capabilities. It also integrates with a wide range of popular CTI, CRM, and click-to-call solutions. | $15 per month |
 Zoom Phone | Score9 out of 10 | N/A | Built on Zoom's platform, Zoom's cloud phone consolidates business communication and collaboration into a single system. Available in 40+ countries, with expandable coverage through a bring-your-own-carrier offering, Zoom Phone supports inbound and outbound calling through the public switched telephone network (PSTN). Features: Post call summary & next steps A post-call summary from Zoom’s AI Companion keeps the focus on the conversation instead of… | $10 per month per user |
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| Entry-level Setup Fee | Required | No setup fee | ||||||||||||||
| Additional Details | — | No fees for emergency 911 Service No fees for compliance and administrative cost recovery Fee No 10DLC SMS fees | ||||||||||||||
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| Cloud PBX |
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| Call Management |
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| VoIP system collaboration |
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| Mobile apps |
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| Fuze | Zoom Phone | |
|---|---|---|
| Likelihood to Recommend | 6.0 | 9.4 |
| Likelihood to Renew | 7.7 | 10.0 |
| Usability | 7.1 | 8.0 |
| Availability | 8.9 | - |
| Performance | 8.0 | - |
| Support Rating | 7.4 | 6.6 |
| In-Person Training | 8.0 | - |
| Online Training | 9.0 | - |
| Implementation Rating | 8.0 | - |
| Configurability | 8.7 | - |
| Ease of integration | 8.0 | - |
| Product Scalability | 7.8 | - |
| Vendor post-sale | 8.6 | - |
| Vendor pre-sale | 8.0 | - |