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Fuze vs. Zoom Workplace

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Fuze

199 Reviews and Ratings

Zoom Workplace

5,822 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Fuze

    Score5.8 out of 10
    Enterprise companies (1,001+ employees)
    		Fuze is a cloud-based unified communications platform that includes IP PBX voice service, video conferencing, and collaboration tools such as content sharing and instant messaging capabilities. It also integrates with a wide range of popular CTI, CRM, and click-to-call solutions.

    $15

    per month

    Zoom Workplace

    Score8.4 out of 10
    		N/AZoom Workplace, Zoom’s open collaboration platform with an AI Companion, empowers teams to be more productive, and strengthen customer relationships throughout the customer lifecycle with Zoom’s Business Services for sales, marketing, and customer experience teams, including Zoom Contact Center.

    $15.99

    per month per user

    Pricing
    FuzeZoom Workplace
    Editions & Modules
    US Outbound
    $0.02
    Per Minute
    Fuze Meetings
    $15
    Per User/Per Month
    Add-On Zoom Translated Captions
    $5
    per month per license
    Add-On - Zoom Whiteboard
    $24.90
    per year
    Pro
    $149.90
    per year per user
    Business
    $199.90
    per year per user
    Business Plus
    $250.00
    per year per user
    Add-On - Conference Room Connector
    $499
    per year
    Basic
    Free
    Enterprise
    Custom
    Add-On - Large Meetings
    starting at $600
    per year
    Add-On - Cloud Storage
    starting at $120
    per year
    Add-On Audio Conferencing
    starting at $1200
    per year
    Add-On Zoom Phone Power Pack
    Starting at $300
    per year per user
    Add-On - Zoom IQ for Sales
    Contact Sales
    Add-On - Quality of Service Subscription
    Contact Sales
    Offerings
    Pricing Offerings
    FuzeZoom Workplace
    Free Trial
    NoYes
    Free/Freemium Version
    NoYes
    Premium Consulting/Integration Services
    YesYes
    Entry-level Setup FeeRequiredNo setup fee
    Additional Details——
    More Pricing Information
    Community Pulse
    FuzeZoom Workplace
    Considered Both Products
    Fuze
    Souvik Giri
    Graduate Engineer Trainee in Product Management at Royal Enfield (Automotive, 1001-5000 employees)
    Chose Fuze
    Fuze was basically selected as our priority because of its seamless calling feature as compared to its competitors and the edge of simplifying the contextual features it is offering
    Incentivized
    Verified User
    Chose Fuze
    Sales Force integration, data sharing, and integration would be HUGE. Being able to cross-reference call meta-data with cases and accounts in SF would bridge a major gap in productivity.
    Incentivized
    Verified User
    Chose Fuze
    I inherited Fuze and am making best efforts to work with it, but it's a challenge. I've used Skype and other unified communication platforms in the past and I've found these more reliable and intuitive.
    Incentivized
    Verified User
    Chose Fuze
    I have not used any similar products.
    Incentivized
    Jigar Patel
    Information Security Analyst in Information Technology at Absolute Software (Computer & Network Security, 201-500 employees)
    Chose Fuze
    With Fuze it is actually a cloud based unified communication platform that is designed to empower all business communications. While on the other hand Skype is a software application whose text, voice, and video tools make it simple to communicate with each other. So whenever …
    Incentivized
    Trent Martin, PMP
    Manager - IT Infrastructure in Engineering at CHR Solutions (Information Technology and Services, 201-500 employees)
    Chose Fuze
    We selected Fuze since they advertised integration with Microsoft Lync which we use within our organization.
    Incentivized
    Verified User
    Chose Fuze
    We find none of these solutions give us end to end direct dialling, contact center and collaboration.
    Incentivized
    Zoom
    M Phillip Yogore
    Senior IT Support Analyst in Information Technology at ThoughtWorks (Information Technology and Services, 5001-10,000 employees)
    Chose Zoom Workplace
    Zoom > Fuze everything

    Fuze was very unreliable and working with it was such a pain in ass. To do any sort of maintenance in the machines was like pulling teeth. We had to write scripts to make Fuze do things before we could actually work on Fuze or the machine. Fuze was also …
    Incentivized
    Verified User
    Chose Zoom Workplace
    Zoom is far easier to use than Fuze and provides superior video quality.
    Incentivized
    Julia Gould
    Senior Account Executive in Marketing at MORE Advertising (Marketing and Advertising, 11-50 employees)
    Chose Zoom Workplace
    We've always had issues with GoToMeeting which is why we looked into using Zoom. GoToMeeting didn't allow us to host 2 or more meetings at the same time. We also had issues with video conferencing on GoToMeeting. Zoom was cheaper per month or more features than GoToMeeting …
    Incentivized
    Verified User
    Chose Zoom Workplace
    At the end of the day, it came down to how user-friendly the tool was and how stable the connection was. I'm sorry to the competition, but no one else in the field can touch Zoom on connection stability. The connections are solid which results in a "normal" interaction between …
    Incentivized
    Priti Asai / Thakkar
    Lead Software Engineer at macys.com (Computer Software, 1001-5000 employees)
    Chose Zoom Workplace
    Other products have the same capabilities for cheaper.
    Incentivized
    Randall Sansom
    Chief Academic Officer / Corporate Executive Chef in Corporate at Triumph Higher Education Group: Escoffier Online and August Escoffier School of Culinary Arts (Education Management, 51-200 employees)
    Chose Zoom Workplace
    We tested many of the competitors and found that Zoom had all the options we wanted, better video quality, great pricing and was extremely user friendly.
    Incentivized
    Verified User
    Chose Zoom Workplace
    The user interface for Zoom Workplace is much easier to use for our employee base. As we looked at these other platforms, they were just not intuitive to use. There were strange processes to escalate from a chat to a call or a meeting or screen sharing was not intuitive and …
    Incentivized
    Key User Insights
    Would buy again
    No answers on this topic
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    No answers on this topic
    Features
    FuzeZoom Workplace
    Cloud PBX
    Comparison of Cloud PBX features of Fuze and Zoom Workplace
    Feature
    Fuze
    5.5
    111 Ratings
    Zoom Workplace
    8.7
    179 Ratings
    Hosted PBX5.178 Ratings8.082 Ratings
    Multi-level Interactive Voice Response (IVR)6.073 Ratings8.9104 Ratings
    User templates5.060 Ratings00 Ratings
    Call reports6.192 Ratings00 Ratings
    Directory of employee names5.1107 Ratings9.1165 Ratings
    Call Management
    Comparison of Call Management features of Fuze and Zoom Workplace
    Feature
    Fuze
    6.5
    107 Ratings
    Zoom Workplace
    8.8
    199 Ratings
    Answering rules7.099 Ratings8.4150 Ratings
    Call recording6.089 Ratings9.1180 Ratings
    Call park7.073 Ratings9.0114 Ratings
    Message alerts6.193 Ratings9.1158 Ratings
    Call screening00 Ratings8.8125 Ratings
    Business SMS/External Messaging00 Ratings9.0104 Ratings
    Voicemail Transcription00 Ratings8.3146 Ratings
    VoIP system collaboration
    Comparison of VoIP system collaboration features of Fuze and Zoom Workplace
    Feature
    Fuze
    7.1
    91 Ratings
    Zoom Workplace
    -
    Ratings
    Video conferencing7.077 Ratings00 Ratings
    Audio conferencing7.190 Ratings00 Ratings
    Mobile apps
    Comparison of Mobile apps features of Fuze and Zoom Workplace
    Feature
    Fuze
    8.0
    103 Ratings
    Zoom Workplace
    9.2
    223 Ratings
    Mobile app for iOS8.094 Ratings9.3198 Ratings
    Mobile app for Android8.077 Ratings9.2138 Ratings
    Performance & Compatibility of Online Events Software
    Comparison of Performance & Compatibility of Online Events Software features of Fuze and Zoom Workplace
    Feature
    Fuze
    -
    Ratings
    Zoom Workplace
    8.4
    932 Ratings
    High quality audio00 Ratings8.8926 Ratings
    High quality video00 Ratings8.7924 Ratings
    Screen Sharing
    Comparison of Screen Sharing features of Fuze and Zoom Workplace
    Feature
    Fuze
    -
    Ratings
    Zoom Workplace
    8.6
    931 Ratings
    Desktop sharing00 Ratings9.1930 Ratings
    Online Meetings / Events
    Comparison of Online Meetings / Events features of Fuze and Zoom Workplace
    Feature
    Fuze
    -
    Ratings
    Zoom Workplace
    8.6
    936 Ratings
    Calendar integration00 Ratings8.3850 Ratings
    Meeting initiation00 Ratings9.5910 Ratings
    Record meetings / events00 Ratings9.4885 Ratings
    Online Events Collaboration
    Comparison of Online Events Collaboration features of Fuze and Zoom Workplace
    Feature
    Fuze
    -
    Ratings
    Zoom Workplace
    8.2
    807 Ratings
    Live chat00 Ratings8.4789 Ratings
    Online Events Security
    Comparison of Online Events Security features of Fuze and Zoom Workplace
    Feature
    Fuze
    -
    Ratings
    Zoom Workplace
    9.1
    792 Ratings
    User authentication00 Ratings9.1695 Ratings
    Participant roles & permissions00 Ratings9.2759 Ratings
    Unified Communications Platform and Collaboration
    Comparison of Unified Communications Platform and Collaboration features of Fuze and Zoom Workplace
    Feature
    Fuze
    -
    Ratings
    Zoom Workplace
    9.0
    186 Ratings
    Centralized communications management00 Ratings8.8148 Ratings
    Team messaging00 Ratings9.2156 Ratings
    Team document sharing00 Ratings9.2136 Ratings
    Call and meeting analytics00 Ratings8.9154 Ratings
    User Ratings
    FuzeZoom Workplace
    Likelihood to Recommend
    6.0
    (116 ratings)
    9.0
    (984 ratings)
    Likelihood to Renew
    7.7
    (20 ratings)
    4.6
    (21 ratings)
    Usability
    7.1
    (12 ratings)
    6.0
    (41 ratings)
    Availability
    8.9
    (3 ratings)
    9.1
    (2 ratings)
    Performance
    8.0
    (3 ratings)
    9.1
    (2 ratings)
    Support Rating
    7.4
    (88 ratings)
    1.6
    (42 ratings)
    In-Person Training
    8.0
    (2 ratings)
    9.1
    (1 ratings)
    Online Training
    9.0
    (2 ratings)
    -
    (0 ratings)
    Implementation Rating
    8.0
    (111 ratings)
    2.3
    (9 ratings)
    Configurability
    8.7
    (3 ratings)
    9.1
    (2 ratings)
    Contract Terms and Pricing Model
    -
    (0 ratings)
    8.0
    (13 ratings)
    Ease of integration
    8.0
    (3 ratings)
    7.3
    (2 ratings)
    Product Scalability
    7.8
    (3 ratings)
    9.1
    (2 ratings)
    Professional Services
    -
    (0 ratings)
    9.2
    (8 ratings)
    Vendor post-sale
    8.6
    (3 ratings)
    9.1
    (2 ratings)
    Vendor pre-sale
    8.0
    (3 ratings)
    7.3
    (2 ratings)