| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 Gainsight CS | Score8.9 out of 10 | Mid-Size Companies (51-1,000 employees) | Gainsight Customer Success (CS) is presented as a growth engine for modern post-sale teams. Built for CROs, CS leaders, and operations pros, it provides visibility into customer health, expansion potential, and revenue risk. With automation, AI, and health scoring, Gainsight helps scale outcomes without scaling headcount. With its playbooks and success plans to CSQL tracking and journey orchestration, Gainsight CS helps teams to take the right action at the right time, every time. Access to… | $2,500 Per Company Per Month |
 Gainsight PX | Score7.9 out of 10 | N/A | For SaaS products, Gainsight's product experience software enables companies to track every step of their user's journey and fully understand how they're interacting with a product over time. | $0 100 or less MAUs (Monthly Active Users) |
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| Gainsight CS | Gainsight PX | |
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| Considered Both Products | Chose Gainsight CS Gainsight CS is superior for our customer management. Asana and Outreach don't have the capabilities or integrations that Gainsight CS does. Invited by TrustRadius (TR) on Vendor's Behalf A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose Gainsight CS Gainsight is great Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info | Chose Gainsight PX Unfortunately, I haven't used any other product like Gainsight PX so will move to the next question. Invited by TrustRadius (TR) on Vendor's Behalf A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info |
| Key User Insights | ||
| Would buy again | ||
No answers on this topic | No answers on this topic | |
| Delivers good value for the price | ||
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| Happy with the feature set | ||
No answers on this topic | No answers on this topic | |
| Lived up to sales and marketing promises | ||
No answers on this topic | No answers on this topic | |
| Implementation went as expected | ||
No answers on this topic | No answers on this topic | |
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| Gainsight CS | Gainsight PX | |
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| Likelihood to Recommend | 8.7 | 8.0 |
| Likelihood to Renew | 6.8 | 8.2 |
| Usability | 8.5 | 8.0 |
| Availability | 8.2 | - |
| Performance | 6.4 | - |
| Support Rating | 8.8 | 7.3 |
| Online Training | 5.5 | - |
| Implementation Rating | 6.3 | - |
| Configurability | 6.4 | - |
| Ease of integration | - | 7.7 |
| Product Scalability | 7.3 | - |
| Vendor post-sale | 6.4 | - |
