| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 Gainsight CS | Score8.9 out of 10 | Mid-Size Companies (51-1,000 employees) | Gainsight Customer Success (CS) is presented as a growth engine for modern post-sale teams. Built for CROs, CS leaders, and operations pros, it provides visibility into customer health, expansion potential, and revenue risk. With automation, AI, and health scoring, Gainsight helps scale outcomes without scaling headcount. With its playbooks and success plans to CSQL tracking and journey orchestration, Gainsight CS helps teams to take the right action at the right time, every time. Access to… | $2,500 Per Company Per Month |
 HubSpot CRM | Score8.3 out of 10 | N/A | HubSpot’s CRM enables growth-minded businesses to optimize their relationships with leads and customers. Through harnessing the power of carefully crafted sales, marketing, customer service, content management, and operations tools, the software aims to make it easy to unify team strategy and drive conversion. Additionally, the software allows users to connect with over 875 integration apps, APIs, and solutions partners to create a customizable user experience that suits the way teams work.… | $0 Per Month [Unlimited Users] |
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| Gainsight CS | HubSpot CRM | |
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| Considered Both Products | Chose Gainsight CS Staircase is part of Gainsight. Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info | |
| Key User Insights | ||
| Would buy again | ||
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| Happy with the feature set | ||
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| Lived up to sales and marketing promises | ||
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| Implementation went as expected | ||
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| Gainsight CS | HubSpot CRM | |
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| Likelihood to Recommend | 8.7 | 7.6 |
| Likelihood to Renew | 6.8 | 9.3 |
| Usability | 8.5 | 7.1 |
| Availability | 8.2 | - |
| Performance | 6.4 | - |
| Support Rating | 8.8 | 7.1 |
| Online Training | 5.5 | - |
| Implementation Rating | 6.3 | 8.1 |
| Configurability | 6.4 | - |
| Product Scalability | 7.3 | - |
| Vendor post-sale | 6.4 | - |
