Gainsight CS vs. Strikedeck (discontinued)

Gainsight CS

469 Reviews and Ratings

Strikedeck (discontinued)

9 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Gainsight CS	Score8.9 out of 10	Mid-Size Companies (51-1,000 employees)	Gainsight Customer Success (CS) is presented as a growth engine for modern post-sale teams. Built for CROs, CS leaders, and operations pros, it provides visibility into customer health, expansion potential, and revenue risk. With automation, AI, and health scoring, Gainsight helps scale outcomes without scaling headcount. With its playbooks and success plans to CSQL tracking and journey orchestration, Gainsight CS helps teams to take the right action at the right time, every time. Access to…	$2,500 Per Company Per Month
Strikedeck (discontinued)	Score4.3 out of 10	Mid-Size Companies (51-1,000 employees)	Strikedeck was a SaaS platform for Customer Success used to enable more efficiency in planning renewals, identifying upsell/cross-sell opportunities, and monitoring customer health, with out of the box playbooks and workflows for common events in the customer lifecycle. The platform was acquired by Medallia, and discontinued. Strikedeck is no longer available.	N/A

Pricing

Gainsight CS

Strikedeck (discontinued)

Subscription: $2,500
Per Company Per Month

No answers on this topic

Pricing Offerings
Gainsight CS	Strikedeck (discontinued)
Free Trial
No	No
Free/Freemium Version
No	No
Premium Consulting/Integration Services
Yes	Yes

Required

Optional

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Community Pulse
Key User Insights
	Gainsight CS	Strikedeck (discontinued)
Considered Both Products	Gainsight Mark Peterson Manager of Customer Operations at Demandforce (Computer Software, 201-500 employees) Chose Gainsight CS We've evaluated Strikedeck and one of the main features we really like about Gainsight is that it is native within Salesforce. Strikedeck is an external program that reads into SFDC but it requires the user to jump from window to window. Incentivized Helpful? Liubov Penyugalova CS Ops in Customer Service at Wrike (Computer Software, 201-500 employees) Chose Gainsight CS We evaluated Totango and Strikedeck. Before Gainsight, we used Salesforce for managing CSMs BoB. Incentivized Helpful? Verified User Chose Gainsight CS More robust partnership at each level than the alternatives were able to offer. Prescriptive approach was critical to success. The community was a meaningful value add. Overall - Gainsight's clearly the market leader, with attractive pricing, partnership, and lots of resources. Incentivized Helpful? Verified User Chose Gainsight CS Faster, more user-friendly, better UI, and good onboarding process. Incentivized Helpful? Jason Metzler Customer Success Operations Lead in Customer Service at RiskIQ (Computer Software, 51-200 employees) Chose Gainsight CS NA, we didn't look at any other products like GS. Incentivized Helpful? Meredith Blanchar Vice President, Customer Success and Support in Customer Service at SailPoint (Computer Software, 501-1000 employees) Chose Gainsight CS Gainsight has more of a presence in the CSM industry and their culture was a much better match for us. Incentivized Helpful? Jen Jackson Director of Customer Success in Customer Service at Serenova (Computer Software, 201-500 employees) Chose Gainsight CS We liked Gainsight's interface more, and the integration into salesforce was more user friendly for our teams. Ultimately this is why we selected Gainsight. Incentivized Helpful? Jason Knape Director, Customer Success in Professional Services at PROS (Computer Software, 1001-5000 employees) Chose Gainsight CS Our evaluation process was very short so we only had one demo with each company. There were a few features with Totango which we liked but the references we received pushed us to Gainsight. We are extremely happy with our choice. Incentivized Helpful? Verified User Chose Gainsight CS The aforementioned tools are great but very segmented. Gainsight allows you to leverage info from Salesforce while creating account based tasks for yourself and keeping all of your information relevant to the account in one place. Incentivized Helpful? Verified User Chose Gainsight CS We are currently evaluating Intercom in addition to Gainsight for customer marketing for non-managed accounts. Intercom provides much more robust customer communication tools (in-product messaging and chat, email branching logic and segmentation, app support), but we would … Incentivized Helpful? Verified User Chose Gainsight CS We found Totango too narrow, in general. Not getting close to GS solution Incentivized Helpful? Verified User Chose Gainsight CS I'm not sure what alternatives are out there (we weren't using anything similar prior to GS) Incentivized Helpful? Verified User Chose Gainsight CS Gainsight was more powerful than Totango in our view Incentivized Helpful? Carlos Gonzalez Vice President Customer Success Operations at Ceridian (Human Resources, 1001-5000 employees) Chose Gainsight CS After reviewing manual processes and other industry solutions along with our needs for integration and a Salesforce friendly solution, Gainsight was selected based on the breadth of product capabilities and the team of resources we would be partnering with. While there are … Incentivized Helpful? Ben Michael Sr. Manager, Customer Success in Customer Service at Jamf (Computer Software, 501-1000 employees) Chose Gainsight CS I honestly haven't done much research on other options, but I ave talked with reps from Bullhorn. I believe they are newer to Customer Success, but they had a unique offering that searched Outlook for all customers emails to your company's email server. This level of … Incentivized Helpful? Verified User Chose Gainsight CS We had briefly looked at Pendo awhile back before we had decided to purchase Gainsight. Gainsight provided us more of what we needed with everything in one place. It had a more developed product for what we needed. Incentivized Helpful? Jessica Hall Manager in Customer Service at Cvent (Computer Software, 1001-5000 employees) Chose Gainsight CS Salesforce - great for different needs but we love Gainsight for the focus on Customer Success Incentivized Helpful? Russell Gray Director of Customer Success in Customer Service at LogicMonitor (Computer Software, 51-200 employees) Chose Gainsight CS Gainsight is far and away the leader of the pack for Customer Success. It is the only tool that really seems to be a fit for Enterprise installation and use. Their feature set is more complete, their support is better and their professional services / onboarding is amazing. Incentivized Helpful? Jeff Saunders Manager of Customer Success at Vidyard (Marketing and Advertising, 201-500 employees) Chose Gainsight CS We used Totango in the past and Gainsight was attractive with how robust their tool was and how well it integrated with SFDC. Incentivized Helpful? Samantha Braastad Sr. Customer Success Operations Analyst in Customer Service at SPS Commerce (Internet, 1001-5000 employees) Chose Gainsight CS We have not used any others but have found when shopping around yearly, Gainsight is the most robust in the space for 1:1 management. Incentivized Helpful? Verified User Chose Gainsight CS I have not used or evaluated any other products like Gainsight. In the past, I was using Wrike to store my client notes and use keep tabs on their onboarding process. I also synced my email to Salesforce so that the account managers could see my activity with customers. I know … Incentivized Helpful? Beth Power, MBA, CSM, SA Director, Customer Success at VersionOne (Computer Software, 51-200 employees) Chose Gainsight CS Automated workflow is crucial Automated and flexible health score is key 360 view and ease of use are critical Incentivized Helpful? Verified User Chose Gainsight CS I haven't had experience using or evaluating other products at this point in my career. Incentivized Helpful? Ian Cummings Customer Success Manager in Customer Service at SPS Commerce (Logistics and Supply Chain, 1001-5000 employees) Chose Gainsight CS While Gainsight works with Salesforce, I know that at my past company we only used Salesforce to support our customers. It was not the best tool because the checks and balances that Gainsight provides are lacking in Salesforce. If you are serious about customers health and … Incentivized Helpful? Matt Forrest Senior Customer Success Manager at CARTO (Internet, 51-200 employees) Chose Gainsight CS We performed a very data driven analysis and Gainsight's functionality always matched or exceeded the other vendors we evaluated. Incentivized Helpful?	Discontinued Products Ria Cruz Manager of Customer Success Team in Customer Service at Perkville (Computer Software, 11-50 employees) Chose Strikedeck (discontinued) The lower price was why we went with Strikedeck over Gainsight or Totango. Incentivized Helpful? Maha Sharabinth Senior Customer Success Manager - APJ in Sales at HashiCorp (Computer Software, 1001-5000 employees) Chose Strikedeck (discontinued) Most of the functionalities are the same. But Gainsight has an upper hand in defining product level relationships where product specific details can be captured. If the CSM is dealing with multiple teams within an organisation then capturing product specific details is … Incentivized Helpful?
	Would buy again
	No answers on this topic	No answers on this topic
	Delivers good value for the price
	No answers on this topic	No answers on this topic
	Happy with the feature set
	No answers on this topic	No answers on this topic
	Lived up to sales and marketing promises
	No answers on this topic	No answers on this topic
	Implementation went as expected
No answers on this topic	No answers on this topic

Features

Gainsight CS

Strikedeck (discontinued)

Comparison of Security features of Gainsight CS and Strikedeck (discontinued)
Feature	Gainsight CS 8.2 174 Ratings	Strikedeck (discontinued) 8.5 4 Ratings
Role-based user permissions	8.2174 Ratings	8.54 Ratings

Comparison of Platform & Infrastructure features of Gainsight CS and Strikedeck (discontinued)
Feature	Gainsight CS 7.5 217 Ratings	Strikedeck (discontinued) 8.4 5 Ratings
API	7.5131 Ratings	7.33 Ratings
Integration with Salesforce.com	8.9216 Ratings	9.64 Ratings
Integration with Marketo	6.551 Ratings	00 Ratings
Integration with Eloqua	7.122 Ratings	00 Ratings

Comparison of Customer Data Extraction / Integration features of Gainsight CS and Strikedeck (discontinued)
Feature	Gainsight CS 8.3 217 Ratings	Strikedeck (discontinued) 8.7 5 Ratings
Product usage	8.7206 Ratings	9.45 Ratings
Help desk / support tickets	7.9173 Ratings	8.04 Ratings

Comparison of Customer Success Management features of Gainsight CS and Strikedeck (discontinued)
Feature	Gainsight CS 8.5 230 Ratings	Strikedeck (discontinued) 8.7 5 Ratings
NPS surveys	8.9181 Ratings	8.84 Ratings
Sponsor tracking	9.0167 Ratings	9.01 Ratings
Customer profiles	7.7206 Ratings	8.65 Ratings
Automated workflow	8.1220 Ratings	8.05 Ratings
Internal collaboration	8.1208 Ratings	8.04 Ratings
Customer health scoring	9.9223 Ratings	9.45 Ratings
Customer segmentation	8.0188 Ratings	9.05 Ratings

Comparison of CSM Reporting & Analytics features of Gainsight CS and Strikedeck (discontinued)
Feature	Gainsight CS 9.0 228 Ratings	Strikedeck (discontinued) 7.8 5 Ratings
Customer health trends	9.7210 Ratings	8.85 Ratings
Engagement analytics	8.8186 Ratings	8.05 Ratings
Revenue forecasting	8.3114 Ratings	6.22 Ratings
Dashboards	9.2225 Ratings	8.24 Ratings

User Ratings
	Gainsight CS	Strikedeck (discontinued)
Likelihood to Recommend	8.7 (235 ratings)	7.6 (5 ratings)
Likelihood to Renew	6.8 (14 ratings)	- (0 ratings)
Usability	8.5 (29 ratings)	5.6 (5 ratings)
Availability	8.2 (1 ratings)	- (0 ratings)
Performance	6.4 (1 ratings)	- (0 ratings)
Support Rating	8.8 (134 ratings)	7.8 (5 ratings)
Online Training	5.5 (2 ratings)	- (0 ratings)
Implementation Rating	6.3 (6 ratings)	- (0 ratings)
Configurability	6.4 (1 ratings)	- (0 ratings)
Product Scalability	7.3 (1 ratings)	- (0 ratings)
Vendor post-sale	6.4 (1 ratings)	- (0 ratings)