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Gainsight Customer Communities vs. Salesforce Experience Cloud

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Gainsight Customer Communities

6 Reviews and Ratings

Salesforce Experience Cloud

411 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Gainsight Customer Communities

    Score9 out of 10
    Mid-Size Companies (51-1,000 employees)
    		Gainsight Customer Communities is a centralized destination that brings customers, resources, and products together. The hub helps users to engage, retain, and delight customers by unifying customer resources, leveraging dynamic search and AI capabilities, building an influential user community.N/A

    Salesforce Experience Cloud

    Score7.8 out of 10
    		N/ASalesforce Marketing Cloud Engagement (formerly Salesforce Experience Cloud or Salesforce Community Cloud) is an online forum powered by Salesforce that enables businesses to connect with their employees, customers, partner organizations, and prospects. Designed to help facilitate communication and information sharing, customers can ask questions and request help, administrators can integrate data from third-party apps, and employees can collaborate across projects and…N/A
    Pricing
    Gainsight Customer CommunitiesSalesforce Experience Cloud
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    Gainsight Customer CommunitiesSalesforce Experience Cloud
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeRequiredNo setup fee
    Additional Details——
    More Pricing Information
    Features
    Gainsight Customer CommunitiesSalesforce Experience Cloud
    Security
    Comparison of Security features of Gainsight Customer Communities and Salesforce Experience Cloud
    Feature
    Gainsight Customer Communities
    -
    Ratings
    Salesforce Experience Cloud
    10.0
    1 Ratings
    Role-based user permissions00 Ratings10.01 Ratings
    Platform & Infrastructure
    Comparison of Platform & Infrastructure features of Gainsight Customer Communities and Salesforce Experience Cloud
    Feature
    Gainsight Customer Communities
    -
    Ratings
    Salesforce Experience Cloud
    10.0
    1 Ratings
    API00 Ratings10.01 Ratings
    Internationalization / multi-language00 Ratings10.01 Ratings
    Web Content Creation
    Comparison of Web Content Creation features of Gainsight Customer Communities and Salesforce Experience Cloud
    Feature
    Gainsight Customer Communities
    -
    Ratings
    Salesforce Experience Cloud
    9.3
    1 Ratings
    WYSIWYG editor00 Ratings8.01 Ratings
    Code quality / cleanliness00 Ratings10.01 Ratings
    Admin section00 Ratings10.01 Ratings
    Page templates00 Ratings10.01 Ratings
    Library of website themes00 Ratings8.01 Ratings
    Mobile optimization / responsive design00 Ratings10.01 Ratings
    Publishing workflow00 Ratings10.01 Ratings
    Form generator00 Ratings8.01 Ratings
    Web Content Management
    Comparison of Web Content Management features of Gainsight Customer Communities and Salesforce Experience Cloud
    Feature
    Gainsight Customer Communities
    -
    Ratings
    Salesforce Experience Cloud
    8.6
    1 Ratings
    Content taxonomy00 Ratings9.01 Ratings
    SEO support00 Ratings8.01 Ratings
    Bulk management00 Ratings8.01 Ratings
    Availability / breadth of extensions00 Ratings8.01 Ratings
    Community / comment management00 Ratings10.01 Ratings
    Results and Analysis
    Comparison of Results and Analysis features of Gainsight Customer Communities and Salesforce Experience Cloud
    Feature
    Gainsight Customer Communities
    -
    Ratings
    Salesforce Experience Cloud
    8.0
    1 Ratings
    Conversion tracking00 Ratings8.01 Ratings
    Test reporting00 Ratings8.01 Ratings
    Funnel Analysis00 Ratings8.01 Ratings
    User Segmentation00 Ratings8.01 Ratings
    Digital Experience Platform
    Comparison of Digital Experience Platform features of Gainsight Customer Communities and Salesforce Experience Cloud
    Feature
    Gainsight Customer Communities
    -
    Ratings
    Salesforce Experience Cloud
    10.0
    1 Ratings
    Campaign management00 Ratings10.01 Ratings
    Cloud enablement00 Ratings10.01 Ratings
    Content aggregation00 Ratings10.01 Ratings
    Content classification00 Ratings10.01 Ratings
    Multi-channel content personalization00 Ratings10.01 Ratings
    Customer data analytics00 Ratings10.01 Ratings
    DXP Third-Party Integrations00 Ratings10.01 Ratings
    Multi-website management00 Ratings10.01 Ratings
    Digital asset management00 Ratings10.01 Ratings
    Editorial workflows and task management00 Ratings10.01 Ratings
    User Ratings
    Gainsight Customer CommunitiesSalesforce Experience Cloud
    Likelihood to Recommend
    9.0
    (2 ratings)
    10.0
    (52 ratings)
    Usability
    -
    (0 ratings)
    9.4
    (4 ratings)
    Performance
    -
    (0 ratings)
    9.1
    (5 ratings)
    Support Rating
    -
    (0 ratings)
    7.7
    (17 ratings)
    Ease of integration
    -
    (0 ratings)
    9.4
    (4 ratings)