| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 Gainsight Customer Communities | Score9 out of 10 | Mid-Size Companies (51-1,000 employees) | Gainsight Customer Communities is a centralized destination that brings customers, resources, and products together. The hub helps users to engage, retain, and delight customers by unifying customer resources, leveraging dynamic search and AI capabilities, building an influential user community. | N/A |
 Higher Logic Vanilla | Score6 out of 10 | N/A | Higher Logic Vanilla is a customizable and themable forum software. It can be used for support communities, Q&A Communities and more. There are numerous integrations, including SSO, and connectors to popular software such as Mailchimp, WordPress, Zendesk and Salesforce. | N/A |
| Gainsight Customer Communities | Higher Logic Vanilla | |||||||||||||||
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| Editions & Modules | No answers on this topic |
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| Entry-level Setup Fee | Required | No setup fee | ||||||||||||||
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| Gainsight Customer Communities | Higher Logic Vanilla | |
|---|---|---|
| Considered Both Products | Chose Gainsight Customer Communities InSided tool was in our budget and provided us with more features. Other tools were way more expensive. The circle was great and cheaper and we worked with them before but InSided provided us with more features and integrations. Salesforce was almost triple the price so we have … Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info | No answer on this topic |
| Key User Insights | ||
| Would buy again | ||
No answers on this topic | No answers on this topic | |
| Delivers good value for the price | ||
No answers on this topic | No answers on this topic | |
| Happy with the feature set | ||
No answers on this topic | No answers on this topic | |
| Lived up to sales and marketing promises | ||
No answers on this topic | No answers on this topic | |
| Implementation went as expected | ||
No answers on this topic | No answers on this topic | |
| Gainsight Customer Communities | Higher Logic Vanilla | |
|---|---|---|
| Likelihood to Recommend | 9.0 | 9.0 |
| Likelihood to Renew | - | 10.0 |
| Usability | - | 9.0 |
| Support Rating | - | 9.0 |
