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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Gainsight PX

    Score8 out of 10
    N/AFor SaaS products, Gainsight's product experience software enables companies to track every step of their user's journey and fully understand how they're interacting with a product over time.

    $0

    100 or less MAUs (Monthly Active Users)

    UserIQ

    Score8 out of 10
    N/AUserIQ is a walkthrough tool that aims to empower SaaS companies to deliver what each user needs to be successful in every moment, starting with adoption. According to the vendor, key benefits include: effectively scale onboarding increase feature usage accelerate time-to-value ultimately drive more revenue throughout the customer journeyN/A
    Pricing
    Gainsight PXUserIQ
    Editions & Modules
    Starter (Free)
    $0
    100 or less MAUs (Monthly Active Users)
    Starter
    Starting at $400/M
    500+ MAUs (Monthly Active Users)
    Growth
    Custom
    Per MAUs (Monthly Active Users) and more
    No answers on this topic
    Offerings
    Pricing Offerings
    Gainsight PXUserIQ
    Free Trial
    YesYes
    Free/Freemium Version
    YesNo
    Premium Consulting/Integration Services
    YesYes
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Community Pulse
    Gainsight PXUserIQ
    Considered Both Products
    Gainsight
    Chose Gainsight PX
    ChurnZero is similar in its NPS and walk-through abilities as is user IQ but neither fits in the exact same category. Px is unique to anything I've used for the data extraction it offers. It's not a CS tool like those I mentioned but it is easily the best in terms of tracking …
    Incentivized
    UserIQ
    No answer on this topic
    Key User Insights
    Would buy again
    No answers on this topic
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    No answers on this topic
    Features
    Gainsight PXUserIQ
    Security
    Comparison of Security features of Gainsight PX and UserIQ
    Feature
    Gainsight PX
    -
    Ratings
    UserIQ
    10.0
    3 Ratings
    Role-based user permissions00 Ratings10.03 Ratings
    Platform & Infrastructure
    Comparison of Platform & Infrastructure features of Gainsight PX and UserIQ
    Feature
    Gainsight PX
    -
    Ratings
    UserIQ
    9.3
    5 Ratings
    API00 Ratings7.14 Ratings
    Integration with Salesforce.com00 Ratings10.03 Ratings
    Integration with Marketo00 Ratings9.01 Ratings
    Integration with Eloqua00 Ratings10.01 Ratings
    Customer Data Extraction / Integration
    Comparison of Customer Data Extraction / Integration features of Gainsight PX and UserIQ
    Feature
    Gainsight PX
    -
    Ratings
    UserIQ
    7.8
    4 Ratings
    Product usage00 Ratings8.04 Ratings
    Help desk / support tickets00 Ratings7.54 Ratings
    Customer Success Management
    Comparison of Customer Success Management features of Gainsight PX and UserIQ
    Feature
    Gainsight PX
    -
    Ratings
    UserIQ
    8.0
    4 Ratings
    NPS surveys00 Ratings7.14 Ratings
    Sponsor tracking00 Ratings9.01 Ratings
    Customer profiles00 Ratings8.53 Ratings
    Automated workflow00 Ratings6.14 Ratings
    Internal collaboration00 Ratings9.02 Ratings
    Customer health scoring00 Ratings9.04 Ratings
    Customer segmentation00 Ratings7.54 Ratings
    CSM Reporting & Analytics
    Comparison of CSM Reporting & Analytics features of Gainsight PX and UserIQ
    Feature
    Gainsight PX
    -
    Ratings
    UserIQ
    9.5
    3 Ratings
    Customer health trends00 Ratings10.02 Ratings
    Engagement analytics00 Ratings8.53 Ratings
    Revenue forecasting00 Ratings10.01 Ratings
    Dashboards00 Ratings9.53 Ratings
    User Ratings
    Gainsight PXUserIQ
    Likelihood to Recommend
    8.0
    (27 ratings)
    7.5
    (6 ratings)
    Likelihood to Renew
    8.2
    (1 ratings)
    -
    (0 ratings)
    Usability
    8.0
    (1 ratings)
    8.1
    (2 ratings)
    Support Rating
    7.3
    (23 ratings)
    9.5
    (2 ratings)
    Ease of integration
    7.7
    (14 ratings)
    -
    (0 ratings)