| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 Genesys Cloud CX | Score7.9 out of 10 | N/A | Genesys Cloud CX (formerly PureCloud, Genesys Cloud) is a contact center application optimized for automatic call distribution, interactive voice response, email, social media, chat, and text/SMS. It is also a VoIP interconnect service provider. | $75 per month (billed annually) per user |
 Genesys Multicloud CX (discontinued) | Score8 out of 10 | N/A | Genesys Multicloud CX (formerly Genesys Engage, or PureEngage) is the Genesys customer engagement platform for enterprises. It is designed to be flexible for enterprises, who often have multiple and multi-national locations (including outsourcing) and large peak volumes and populations. | N/A |
| Genesys Cloud CX | Genesys Multicloud CX (discontinued) | |||||||||||||||
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| Editions & Modules |
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| Offerings |
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| Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
| Additional Details | Pricing plans can also be billed hourly. | — | ||||||||||||||
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| Genesys Cloud CX | Genesys Multicloud CX (discontinued) | |
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| Considered Both Products | | Chose Genesys Multicloud CX (discontinued) It has less functionality and is not cloud-based, so I feel like there is reduced capacity. Genesys Multicloud CX has limited functionality as it can't seem to expand compared to Genesys Cloud CX. Today's technology and other ones that I haven't used but have seen demos seem to … Invited by the Vendor A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose Genesys Multicloud CX (discontinued) Engage was born first, Engage is more suitable if you [want] to have all services running on your server. Invited by TrustRadius (TR) on Vendor's Behalf A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose Genesys Multicloud CX (discontinued) Genesys Cloud - it's more simple, for customers who don't want highly complex architecture, without great integrations and complex reports. Cloud doesn't have many logs to analyse the environment, in some cases, we need help from Factory Support. Invited by TrustRadius (TR) on Vendor's Behalf A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose Genesys Multicloud CX (discontinued) Genesys Engage Spoken IVR is amazing. It is a time saver not only for customers but for also developers. With it, customers can just speak their product instead of having to go through a long menu of options. In addition, reviewing real-time statistics is easy when using … Invited by TrustRadius (TR) on Vendor's Behalf A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose Genesys Multicloud CX (discontinued) Genesys Cloud is an evolving solution for SMB. Not as feature-rich and customizable as Genesys Engage but getting there. Invited by TrustRadius (TR) on Vendor's Behalf A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose Genesys Multicloud CX (discontinued) Genesys Cloud on the other hand is completely abstract. There is only very little that you can do meaning only in terms of configuration alone. Edges sit on the premise and rest all stays with Genesys and Amazon. Though it saves lot of money and infrastructure, Genesys Cloud is … Invited by the Vendor A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info |
| Key User Insights | ||
| Would buy again | ||
No answers on this topic | No answers on this topic | |
| Delivers good value for the price | ||
No answers on this topic | No answers on this topic | |
| Happy with the feature set | ||
No answers on this topic | No answers on this topic | |
| Lived up to sales and marketing promises | ||
No answers on this topic | No answers on this topic | |
| Implementation went as expected | ||
No answers on this topic | No answers on this topic | |
| Genesys Cloud CX | Genesys Multicloud CX (discontinued) | |||||||||||||||||||||||||||||||||||||||||||
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| Contact Center Software |
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| Workforce Optimization (WFO) |
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| Genesys Cloud CX | Genesys Multicloud CX (discontinued) | |
|---|---|---|
| Likelihood to Recommend | 8.6 | 8.0 |
| Likelihood to Renew | 9.0 | 7.9 |
| Usability | 8.6 | 6.9 |
| Availability | 8.2 | 8.0 |
| Performance | 8.1 | 7.1 |
| Support Rating | 6.2 | 8.6 |
| In-Person Training | 8.7 | 8.1 |
| Online Training | 8.4 | 7.3 |
| Implementation Rating | 7.0 | 3.8 |
| Configurability | 9.1 | 6.5 |
| Contract Terms and Pricing Model | 7.9 | - |
| Ease of integration | 8.9 | 1.4 |
| Product Scalability | 9.1 | 7.3 |
| Professional Services | 7.6 | - |
| Vendor post-sale | 7.3 | 7.3 |
| Vendor pre-sale | 7.8 | 7.3 |
