Genesys Cloud CX vs. HCL Sametime
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 Genesys Cloud CX | Score7.9 out of 10 | N/A | Genesys Cloud CX (formerly PureCloud, Genesys Cloud) is a contact center application optimized for automatic call distribution, interactive voice response, email, social media, chat, and text/SMS. It is also a VoIP interconnect service provider. | $75 per month (billed annually) per user |
 HCL Sametime | Score8 out of 10 | N/A | HCL Sametime (formerly IBM Lotus Sametime, acquired by HCL Technologies from IBM in 2018) is an enterprise-level unified communications and VoIP platform. It includes features such as instant messaging, web conferencing, voice and video integration, telephony capabilities, and presence information. | N/A |
| Genesys Cloud CX | HCL Sametime | |||||||||||||||
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| Editions & Modules |
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| Offerings |
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| Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
| Additional Details | Pricing plans can also be billed hourly. | — | ||||||||||||||
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| Contact Center Software |
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| Workforce Optimization (WFO) |
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| Cloud PBX |
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| Call Management |
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| VoIP system collaboration |
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| Mobile apps |
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| Genesys Cloud CX | HCL Sametime | |
|---|---|---|
| Likelihood to Recommend | 8.6 | 7.0 |
| Likelihood to Renew | 9.0 | 10.0 |
| Usability | 8.6 | 8.6 |
| Availability | 8.2 | 10.0 |
| Performance | 8.1 | 9.0 |
| Support Rating | 6.2 | 8.3 |
| In-Person Training | 8.7 | - |
| Online Training | 8.4 | - |
| Implementation Rating | 7.0 | - |
| Configurability | 9.1 | - |
| Contract Terms and Pricing Model | 7.9 | - |
| Ease of integration | 8.9 | 9.0 |
| Product Scalability | 9.1 | 10.0 |
| Professional Services | 7.6 | - |
| Vendor post-sale | 7.3 | - |
| Vendor pre-sale | 7.8 | - |