| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 Genesys Cloud CX | Score7.9 out of 10 | N/A | Genesys Cloud CX (formerly PureCloud, Genesys Cloud) is a contact center application optimized for automatic call distribution, interactive voice response, email, social media, chat, and text/SMS. It is also a VoIP interconnect service provider. | $75 per month (billed annually) per user |
 MiCloud Connect | Score7.8 out of 10 | N/A | MiCloud Connect is a business communications solution for contact centers that includes features like IP PBX telephony service, desk phones, softphone, and collaboration tools. It is integrable with other business communication technology, including Microsoft Outlook and CRM software. | $20.99 per user/per month |
| Genesys Cloud CX | MiCloud Connect | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Editions & Modules |
|
| ||||||||||||||
| Offerings |
| |||||||||||||||
| Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
| Additional Details | Pricing plans can also be billed hourly. | — | ||||||||||||||
| More Pricing Information | ||||||||||||||||
| Genesys Cloud CX | MiCloud Connect | |
|---|---|---|
| Considered Both Products | | No answer on this topic |
| Key User Insights | ||
| Would buy again | ||
No answers on this topic | No answers on this topic | |
| Delivers good value for the price | ||
No answers on this topic | No answers on this topic | |
| Happy with the feature set | ||
No answers on this topic | No answers on this topic | |
| Lived up to sales and marketing promises | ||
No answers on this topic | No answers on this topic | |
| Implementation went as expected | ||
No answers on this topic | No answers on this topic | |
| Genesys Cloud CX | MiCloud Connect | |||||||||||||||||||||||||||||||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Contact Center Software |
| |||||||||||||||||||||||||||||||||||||||||||
| Workforce Optimization (WFO) |
| |||||||||||||||||||||||||||||||||||||||||||
| Cloud PBX |
| |||||||||||||||||||||||||||||||||||||||||||
| Call Management |
| |||||||||||||||||||||||||||||||||||||||||||
| VoIP system collaboration |
| |||||||||||||||||||||||||||||||||||||||||||
| Mobile apps |
| |||||||||||||||||||||||||||||||||||||||||||
| Genesys Cloud CX | MiCloud Connect | |
|---|---|---|
| Likelihood to Recommend | 8.6 | 8.3 |
| Likelihood to Renew | 9.0 | 8.6 |
| Usability | 8.6 | 8.0 |
| Availability | 8.2 | 10.0 |
| Performance | 8.1 | 5.1 |
| Support Rating | 6.2 | 3.5 |
| In-Person Training | 8.7 | 6.0 |
| Online Training | 8.4 | 2.0 |
| Implementation Rating | 7.0 | 9.6 |
| Configurability | 9.1 | 6.4 |
| Contract Terms and Pricing Model | 7.9 | - |
| Ease of integration | 8.9 | 9.1 |
| Product Scalability | 9.1 | 7.6 |
| Professional Services | 7.6 | - |
| Vendor post-sale | 7.3 | 9.1 |
| Vendor pre-sale | 7.8 | 9.1 |