| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 Genesys Cloud CX | Score7.9 out of 10 | N/A | Genesys Cloud CX (formerly PureCloud, Genesys Cloud) is a contact center application optimized for automatic call distribution, interactive voice response, email, social media, chat, and text/SMS. It is also a VoIP interconnect service provider. | $75 per month (billed annually) per user |
 Microsoft Dynamics 365 | Score7.4 out of 10 | N/A | Microsoft Dynamics 365 is a CRM providing sales, marketing, and service functionality. It is offered as SaaS and on-premise. Dynamics 365 is part of the larger Dynamics suite of business intelligence and ERP products. | $44 per month |
| Genesys Cloud CX | Microsoft Dynamics 365 | |||||||||||||||
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| Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
| Additional Details | Pricing plans can also be billed hourly. | — | ||||||||||||||
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| Genesys Cloud CX | Microsoft Dynamics 365 | |
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| Considered Both Products | | No answer on this topic |
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| Would buy again | ||
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| Happy with the feature set | ||
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| Lived up to sales and marketing promises | ||
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| Implementation went as expected | ||
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| Genesys Cloud CX | Microsoft Dynamics 365 | |
|---|---|---|
| Likelihood to Recommend | 8.6 | 6.5 |
| Likelihood to Renew | 9.0 | 8.0 |
| Usability | 8.6 | 6.5 |
| Availability | 8.2 | - |
| Performance | 8.1 | - |
| Support Rating | 6.2 | 8.0 |
| In-Person Training | 8.7 | - |
| Online Training | 8.4 | 7.5 |
| Implementation Rating | 7.0 | 9.2 |
| Configurability | 9.1 | - |
| Contract Terms and Pricing Model | 7.9 | 3.8 |
| Ease of integration | 8.9 | - |
| Product Scalability | 9.1 | - |
| Professional Services | 7.6 | 9.0 |
| Vendor post-sale | 7.3 | - |
| Vendor pre-sale | 7.8 | - |