Genesys Cloud CX vs. NetFortris (discontinued)
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 Genesys Cloud CX | Score7.9 out of 10 | N/A | Genesys Cloud CX (formerly PureCloud, Genesys Cloud) is a contact center application optimized for automatic call distribution, interactive voice response, email, social media, chat, and text/SMS. It is also a VoIP interconnect service provider. | $75 per month (billed annually) per user |
 NetFortris (discontinued) | Score6.4 out of 10 | Mid-Size Companies (51-1,000 employees) | NetFortris, and the former Fonality, provided business phone systems using Polycom and Yealink IP phones. In 2022 the company was acquired by Sangoma. NetFortris and Fonality UCaaS and other services are no longer available. | N/A |
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| Offerings |
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| Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
| Additional Details | Pricing plans can also be billed hourly. | — | ||||||||||||||
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| Genesys Cloud CX | NetFortris (discontinued) | |||||||||||||||||||||||||||||||||||||||||||
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| Contact Center Software |
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| Workforce Optimization (WFO) |
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| Cloud PBX |
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| Call Management |
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| VoIP system collaboration |
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| Mobile apps |
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| Genesys Cloud CX | NetFortris (discontinued) | |
|---|---|---|
| Likelihood to Recommend | 8.6 | 7.0 |
| Likelihood to Renew | 9.0 | 8.8 |
| Usability | 8.6 | 7.6 |
| Availability | 8.2 | 8.0 |
| Performance | 8.1 | 8.0 |
| Support Rating | 6.2 | 9.1 |
| In-Person Training | 8.7 | 8.0 |
| Online Training | 8.4 | 7.2 |
| Implementation Rating | 7.0 | 9.8 |
| Configurability | 9.1 | 9.7 |
| Contract Terms and Pricing Model | 7.9 | - |
| Ease of integration | 8.9 | 8.0 |
| Product Scalability | 9.1 | 8.1 |
| Professional Services | 7.6 | - |
| Vendor post-sale | 7.3 | 8.0 |
| Vendor pre-sale | 7.8 | 8.0 |